I so wish I had the experience the other reviewers relate, but unfortunately I didn't. First I'd like to say that we enjoyed the process of picking out our cake, the staff was nice, but there were two things that happened that support our one star review:
1st, we initially wanted to get our flowers from Pierre's Bakey in addition to the TWO CAKES we already purchased (Blue Island). We went in, talked with Charlie and picked out some flowers, he then told us he would work up a quote and try to fit it within our budget. GREAT! Well we never heard from him about it so we went elsewhere for our flowers (it was probably the best thing we could've done, they were AWESOME, AFFORDABLE, and ACCOMODATING).
2nd, our color scheme for our Union Ceremony last July (YES, it has taken me this long to be able to even relay this story, I was soooo disappointed and upset by this situation, so upset that I started to file a lawsuit in small claims, but every time I thought of shelling out the filing fee I would think of how much more money and time they were costing me) was Champagne, Victorian Lilac, and Silver, and I brought swatches of the fabric (one of which was purchased at the bakery), we reviewed everything several times and weren't extremely concerned because we chose a stock cake, and Charlie assured us he would do both of our cakes...I asked them if they needed to keep color swatches and we were assured that they did not...
We paid off our cakes, confirmed delivery info, and awaited our big day...imagine my horror as I walk into our reception area all happy and eager only to nearly stop dead and ask if they were playing a joke on me...my cake was burnt orange, violet purple, silver beaded "HOT A-- MESS". I was so ready to cry at that moment...I did cry after I tasted it. My partner was excited about her cake and was a lot more satisfied than I was, even though I thought her cake was lacking, she was ok with it. We COULD NOT GIVE OUR CAKE AWAY...we threw out nearly $400.00 worth of cake, we kept some for lawsuit (still have it). The pictures speak volumes and if Pierre's stands behind the finished product they don't want they pics to get out. The camera doesn't lie and neither do faces...They offered less than $150.00 as a "courtesy".
The worst of it was Charlie, to my face, claimed that he made the monstrosity but he couldn't have because I believe he is a better pastry chef, if he did...sad, just sad. I have pics, truly cuss worthy, Care to see? read more