My nose stud fell out and I couldn't get it back in without the needle guide. Jenna saw me right…read moreaway and put it back in. Super quick, nice, professional. And there was no charge. Highly recommend supporting this place. Demetrias at the front desk was also very helpful.

I'm not one to write reviews, but I attended this business a few days ago (12/29/24 around 11am)…read moreand still cannot shake how unprofessional my experience was. I came in with a simple request, I lost the back of my nostril piercing and needed a replacement. I even called ahead with what my problem was and they said they could help me. To start, they didn't ask for my ID once, and I am a 20 y/o 5ft woman, I look pretty young and am agreeable and shy. They told me that it probably wasn't a good idea to do the stud, because they weren't sure if my top would fit into their backings (threadless nostril jewelry is pretty standard but okay) and that they don't sell the backs separately (fair enough... I believed that they were trying to save me money). So they offered a hoop. I've been interested in a hoop for awhile so I hesitantly agreed and asked for the smallest option. It looked pretty big in my hand, so I asked again if they were sure the stud would be a bad idea (they said yes) and if they have a smaller hoop. I was brought into the back room where I said again the hoop seems too big for what I'm wanting, but the piercer just wanted to get it done. No offer to hold up a mirror to test the jewelry, which should be the bare minimum. After an aggressive insertion, I look in the mirror and burst into tears. It was too big and bleeding and hurt so bad. So then magically, they offered to sell a cheap stud to me (which is all I was wanting in the first place). She takes out the hoop, and tries to shove in the back of the stud without properly threading it (it obviously didn't work with more blood and pain), until she tried again with the threading. Of course, my gem fit perfectly in the backing. And of course, I still had to pay for both the hoop, stud, and their time. They just wanted to make a sale on the $30 dollar hoop instead of the $15 stud. Even grosser is beforehand they said that doing the hoop would be "saving me money" since they don't sell the backings of studs separately from the gem or ball (even though come to find it was half of what the hoop was). I originally felt that it was my fault my experience was so traumatic, but it is the professional's responsibility to make their customer comfortable and confident in their decision, especially when they are clearly nervous/hesitant/asking for other options repeatedly. And when you are in a line of work working with people's bodies. In conclusion, it was rushed, unnecessarily painful, unprofessional, expensive, and most of all deceptive. I feel violated. And to top it all off, they threw the 14k gold earring I had in my nose as a placeholder when I arrived in the garbage (she fished it out of there for me, but come on). Do better.

I took my daughter here today. Made an appointment same day, Linh was on time, facility was…read moreimmaculate. She talked my 17 yr old through her belly button piercing. I would definitely go back and recommend.

felt spontaneous on a random Tuesday, i came in by walk-in (which is normally NOT allowed, do not…read morerecommend that). Linh who does piercings there was actually about to finish up for the day, but decided to still take me in (thank you very much Linh) had a great experience there! we were talking throughout my piercing experience it was my first time since my first lobe done as a baby. Linh was thorough with placement and talked about post-care and provides instructions. also shortly consulted about a possible next piercing, i would definitely go back to have Linh do my next piercings, the vibes were very much fun and comfortable. thank you so much!!

Sefora (Sephora) is Outstanding! If you're looking to get your own or your child's ear pierce, I…read morecould not recommend her more highly. I'm soooo happy to have visited her!

I wanted to get by babygirl's ears pierced & I saw this company on her pediatrician site as a…read morerecommended med spa. I emailed them to inquire & then easily set up an appt. t I never got through when I would call but they were easy to communicate via email. There was a mixup with my pharmacy to fill the Lidocaine & I didn't realize it until I went to pick it up on the day before which was a Sunday. Skin & Style was closed so I left a voicemail & sent an email. I got a call back first thing Monday morning & the rep was able to straighten things out with the pharmacy. I was able to get the prescription in time to prep my baby for her piercing. The actual appt was so easy & my sweet girl barely cried. The nurse did a great job in administering the piercings skillfully & swiftly. She even kept our baby relaxed which kept our group of 5 in good spirits ! (My mom & sister came to cheer our sweet girl on during this momentous occasion!). She showed my husband and I how to clean them daily & gave us the cleaning care package. It's been 19days and her ears are healing beautifully. She doesn't even touch them. Perfect timing!

The service here was by far the worst I have experienced during a piercing. I felt unwelcome and…read moreuncomfortable throughout the entire process. The costumer service was extremely poor. While I was doing the paperwork before getting pierced the two employees were very rude to me and my guardian. They made no effort to make me feel safe during the process. Both of them never made eye contact with us. Also, one of them was very uneducated on what to do. I asked for a "mid" which they told me was a cartilage piercing. The employee marked my ear and then proceeded to prepare the gun. During the piercing I was never told when it would happen she just did it. Afterwards I was unhappy with the result but felt so unwanted that I simply walked away in tears. The piercing was only on my lob and not even on the marking she had made. I would not recommend to anyone.

I had an amazing experience with a representative here at the Lake Forest Mall. (Didn't grab her…read morename but I like to give credit where credit is due: Assoc# 537164) She was very professional and took care of my needs very efficiently. I had misplaced my warranty receipt for a belly ring that I had purchase at the Wheaton location and thought I'd have to take another day to resolve my dilemma but through her excellent customer service she handled the problem. I love Pagoda and purchase all of my body jewelry from their locations. Their warranty is excellent and definitely recommend it for the few extra bucks especially on the expensive white gold pieces. I've been one of their customer for over 4 years now and never thought to leave a review for any other location (Montgomery & Wheaton) but this one representative certainly made the process seamless. I appreciate her efforts in making my experience worth wild and will continue to remain a customer. Thank You.

Previously my rating was higher but after some time healing of my second cartilage piercing I…read morerealized it wait done crooked. My earring went downwards through the back of my ear so I didn't realize the difference from just looking at the front. Now that I discovered this I am disappointed but can't do much about it so I just decided to close the second cartilage lobe since the crookedness makes it difficult to wear certain earrings. Sad honestly.

amazing staff very welcoming got my tattoo done by tim and he was great gave me exactly what i…read morewanted would 100% recommend

Had to change out my tragus piercing, and while it was just a change out from what I have before,…read morethey were super helpful and very willing to like give me guidance. Reasonable and cost for what I got, and the piercer was awesome. I can't remember her name, but she was cool.

Wonderful place! The parking isn't great, but that isn't their fault. The entrance has an…read moreaccessibility ramp, with the other stores on the strip don't have. Ray is THE BEST. She's helped me twice with my nostril piercings, and is so so sweet and knowledgeable. I loved talking to her, and I'd get pierced there everyday if I could afford it lol. She really sets you up for success and is very realistic. Prices were reasonable and the shop was clean.

I've been wanting to get piercings on my left ear to balance out the ones on my right. I wanted to…read moretry out a different piercing studio and found Queen's Gambit. The placement of my rook and conch were perfect, and the earrings themselves were so cute. Also, the piercer was efficient and kind. I will definitely come back for future piercings!

My nose piercing fell out over the weekend and the customer service here was impeccable! I called…read morethem the following day and was in communication with them almost immediately, where they eased my worried on my piercing and let me come down to get it put back in! It was a super seamless process when I came back in, they did have to pierce the hole again as it closed up, but since I had my jewelry, the process was super quick! Again, I was in and out in maybe 10 minutes! 10/10 best customer service I've ever encountered anywhere!