I had an extremely disturbing experience with Kilbury's Feed Service in Arkport, NY. They performed…read morework on a fireplace insert/heater at one of my properties, and while the occupants were sitting in the living room, the unit exploded with enough force to send glass shards into the wall. This was not a minor issue -- it was a dangerous, life-threatening failure directly tied to the unit they serviced. We were notified of the incident on Monday and I contacted the company that same day and was told we would hear back. By Tuesday morning, there had been no follow-up, so we physically went to the business to speak with the owner. The response was dismissive. We were told he hadn't spoken with his business partner yet and that "they had trucks and pallets to unload" -- apparently a heater exploding in an occupied home is not a top priority. We even offered to have them come out and inspect the heater themselves, and they declined and wanted nothing to do with it. When we calmly asked that they contact their insurance company to begin the claims process, we were told it "wasn't their problem" and were hung up on. You would think hiring a licensed contractor would prevent something like this, but clearly that was not the case. Instead of urgency, accountability, or concern for safety, we were met with excuses and disregard. I will be pursuing this matter further. If this is how they handle a life-threatening failure directly tied to their own work, that should be a serious red flag for anyone else considering utilizing their services.

Best Feed store I have ever been to. Customer Service is Great and Friendly. I wouldn't go anywhere…read moreelse. I Love there flavored pellets for my Great new Trager Grill. I have bought 2 of my Trager Grills from Kilburys and they are the Best. Thank you Kilburys Feed.

This store is great. As a relatively new pet owner I was always running out the store and buying…read moredifferent things as I learned all the ins and outs of pet ownership. I was looking for specific types of food for my puppy who has allergies and a sensitive stomach. After tons of research, I decided to try one of the brands that came up a the Tractor Supply store. I was kind of shocked because I'd never been in that store and had no idea what all was sold there. To my surprise, not only did they have the food I wanted to try for my pup but they had tons of toys, chews, treats and supplements. The best part is that a lot of the items I bought elsewhere were way cheaper at this store. I was shocked that we'd been going to stores branded specifically for pet and paying almost double some of the prices I found here. I will be shopping here more often. Some things that we use they don't carrry but the employees have been great at helping me find alternatives that work. I will be back for sure.

The person who fills propane over filled my tanks and once i got back to work all the machines are…read morefreezing because the tank is overfilled

Reasonable prices and great variety. There is everything that u would need for farm animals and for…read morepets like dogs cats and rodents and more. I will go back here anytime there nice

Excellent atmosphere, great spot, great employees, great prices, cannot say how much I enjoy going…read moreto this spot, customer for a lifetime

Came in today on the hunt for vessels to put our flowers in. We had specific ideas in mind, because…read morewe live in the city are going to be putting them on our balcony. We ended up with some super cute galvanized steel bucket type things that are gonna hold our annuals really nicely! We will have to drill some holes for drainage, but otherwise they are adorable. They also have a top soil sale all day err day, 5 bags for 10 bucks. Forty pound bags! That's a darn good bargain! This is the only country max location on this side of Rochester, and is more focused on pets than anything else. I like this fact! Super cute toys and accessories for your pets, dogs especially. Be sure to give the resident dog a hello, his name is Jack :)

This is a really nice feed and pet store for a variety of pets. I originally called this store to…read morespecial order feed for our mini pigs. We got lucky and the employee I spoke to on the phone said someone else had special ordered 2 bags of exactly what we needed, but never picked it up! We were able to purchase both bags instead of having to wait 1-2 weeks to receive a bag from ordering! If you don't know, pig feed can be hard to find, especially the brand we were looking for, for mini/potbellied pigs! We looked around while there. It's a pretty decent size store and offers so many items! We purchased a super cute tie for our super dapper Pomeranian Mix and a kong wobbler (treat dispenser) for our mini pigs. Most of the items we looked at were pretty decently priced compared to Petco and Petsmart! They also sell fudge, hot sauce and other various food items lol. The employees were very nice and accommodating on the phone and in store! If you're in the area, check this place out!

First time customer today. I stopped in with my two pups and they LOVED the treat section! They…read morehave a large selection of bones/alternative rawhide/chewing treats and dog biscuits. They sell gifts, food for other animals and they have a section in the back for kibble. I do wish they had a little more selection for dog kibble (my pups are currently eating Stella & Chewy), but I was happy to see brands like Fromm and Blue Buffalo. Customer service was very approachable and friendly. Will definitely be a return customer!

They have all kinds of farm foods. My friends go there often to buy food for the deer.read more

I love going to pet stores. This is my third bird from here... it's nice looking at the fish & I…read moreenjoy the family.

From the owner: We sell a variety of small pets. This includes bunnies, russian dwarf hampsters, bearded dragons,…read moreleopard geckos and more. We also sell chicken and hog pellets for the small farmers in the area. If you need Blue Seal or Triple Crown feed for your horses, we can take care of you.

Came in today to purchase a propane tank for our salamander heater which we use to warm our…read moreresidential garage in the winter. Tractor Supply associates are so very helpful. They engage well with customers and offer assistance which I very much appreciate.

Very friendly and knowledgeable staff in this Arcade, NY store. It seemed like everyone knew each…read moreother. There was a wide selection of seeds, bulbs, and bare root trees ready for planting, in addition to soil amendments and fertilizers. I had forgotten they offered Iam's cat food, and quickly bought a 7-pound bag of it As of March 1st, 2025, this store has already sold out of ducklings and chicks three times; yesterday 300 were sold. Re-supply happens any day mail is delivered, with the exception of Monday. The prices were a little higher than others, but the quality was better too.