I've shopped here for 45 years and the service has always been top of the line. Materials are good…read morequality, too. Some prices are a bit more than HD, but they are convenient and there to help not only with materials, but advice as well. Finally, if you're looking for that hard-to-find piece of hardware, more than likely they'll have it!

I come here every summer for canning supplies. Boil pots, mason jars and lids of all sizes; tongs,…read morelids. I always go looking for store cat, who likes the sun beams through the south windows. This is the flagship store of a local chain: There are also nearby locations in Portville and Cuba. Look for the architectural details like a soaring ceiling, a thin planked wooden floor, exposed brick walls, and there's a fantastic smell of sawdust.

We enjoyed looking through this historic old hardware store which doubles as a historic building,…read moremuseum, or just plain fun place to grab some free popcorn or watch the ghost play jazz, blues, reggae, etc on the piano. I bought the Ostrich feather duster I've been looking for for months! Clean? Are hardware stores supposed to be known for clean? Especially old ones? This one was just the right degree of cleanliness! The staff were so friendly and welcoming! When we mentioned we were from out of town, the eager employee offered to introduce us to the owner! Surprisingly the prices weren't "tourist stop high", just the regular hardware store prices. If you are coming through, New York, this is a worthwhile place to stop and look around.

I've been here quite a few times & it's a decent store. The…read moreemployees are always so nice , very helpful & not lazy af like at other stores. My mom told him what we were there for & instead of him directing us on where to go, he went & grabbed what he thought we meant & brought it to us. The store usually has just about everything we need at the moment & prices aren't too bad. They have a nice selection of items. We ended up getting exactly what we needed !

Doing some home improvements and nice to be able to run into Value vs the bigger stores (Home Depot…read moreand Lowes) . The staff is always friendly and so helpful, especially when your not totally sure what you need and you walk in with pictures of things! They have a nice selection of inventory, if not in the store you can go online and order for shipping. They also have a loyalty program, easy sign up with great perks!

Valu has just upgraded their stores in the most amazing way! They now carry men's workwear! Hats…read moreand gloves have always been part of the product offerings, but now you'll find blue jeans, bib overalls, zippered hoodies, and tee-shirts. Would you believe that the men's heavyweight blue jeans are only $19.99! The helpful clerks greeted us as we entered the store, as always!

The Scarlett Vetter says: I just love this hardware store! They are super helpful and friendly…read more You are greeted upon entering the store and there is enough staff working around the store that if you look like you are having trouble, they come and ask you if you need help. The staff is very knowledgeable about the store's inventory and if you buy anything heavy or bulky they are sure to ask you if you need help getting your purchases to your car. I will go out of my way to shop here because the staff is so wonderful. It doesn't hurt that they also have a wide selection of inventory at reasonable prices. Parking is plentiful and they also have a nice Rewards program. It is also family owned!

Ace itself is rarely the most economical option when I need something for home improvement. Also…read moreI'm a cheapskate. With that said, I am a happy patron of this particular store and always go there first if I need something. When you get there it doesn't seem like they are definitely going to have what you specifically need because it's in such a small space (compared to say Home Depot is Lowe's) but they do such an excellent job of curating their stock that I have never not found what I was looking for. I don't even know how they do it but it's really impressive. When I'm shopping for something I am really adverse to employees approaching me (I fall for an up sell really easily so it just makes me anxious). The staff here though are always friendly, helpful, and knowledgeable. It has the feel of a neighborhood mom and pop type of store and I attribute most of that to the staff. It's clear that everyone there actually wants to be there and it makes for a great experience. The only negative is that the Ace Rewards is one of the most useless rewards program I have ever encountered but that's not up for to the store so I'm not holding it against them. Getting a five dollar coupon for a specific item I'm never going to need if I spend a hundred bucks is kind of silly though. The worst customer service I have ever received has consistently been at Home Depot and Lowe's. Between waiting for a couple employees to finish their conversations when I need help to asking where something is and getting an "I dunno" it makes me really happy to have an option where I am positive that will never happen. If you need something for home improvement go there first. Even if it's not the closest, it's worth it for the great shopping experience.

For some reason, Benjamin Moore has this address as a choice to pick up online paint orders…read more However, there's apparently no communication between this brick and mortar and its neighbor, Schuele Paint Company, which is where the paint is mixed. I showed up at 6:45pm to pick up my order that was allegedly ready and waiting for me at 22 Summer Street. I was told that paint is only ever at the 12 Summer Street location and that the location closed at 5pm. Not great. I specifically chose 22 Summer Street since it closed at 7pm. I'm not sure why it would pop up as an option unless there was a prior assumption/agreement made with/by Benjamin Moore that this company isn't honoring. Either way, I will place my order at other locations to ensure that I no longer make unnecessary trips.

Recently had emergency replacement of a sump pump tube and Tim opened the store a few minutes early…read moreto help me in my time of need! Great service and selection!

I have nothing to say about the hardware store itself…read more However, if you're ever in the Alfred area on a Friday, do yourself a favor and get some pie. FRIDAY IS PIE DAY I had a humbleberry pie that made me almost weep tears of joy, and the strawberry rhubarb beats my grandma's (which is saying a lot). Who needs tools when you have pie?

This store is exceptional in every way; friendly staff, well stocked, competitive pricing, always…read morewilling to help. I prefer the local mom and pop stores and have no problem with establishment whatsoeve.

Great service. Expanded and have so many choices. Very organized and easy to shop. Like hometown…read morestores!