Initially, my review was going to be a one star review. I had my f-150 serviced by Don Addsen Ford…read moreon July 27, 2026. The wait time seemed excessive - 4 and a half hours for the following: three open recalls - engine block heater (core replacement), power train control module reprogram, carpet shield replacement along with transmission fluid service and tire pressure sensor replacement. Three issues resulted in my initial one star review. 1. The charge for the tire sensor replacement ( $172.98 with $91.98 being the cost of the sensor - by the way, a person can buy ford sensors for a set of 4 for about $45.00 on Amazon and a local tire company has quoted a price of $65.00 for the sensor and replacement.) 2. I had to reset my digital speedometer. 3. I discovered that the tech failed to return my headlights to their original position. These last two may seem like trivial items, but they do shine the light on the lack of attention to details. Note: Regarding number one, I should have asked for the estimated charge, but I did not because I could not imagine the charge to be beyond $100.00. The change from a one star review has taken place because I contacted the service manager the following day to express my concerns. The interaction with the service manager was very positive. She listened to my concerns and responded with a refund of $81.00 for the tire sensor replacement. In addition, I asked if was possible for a written apology from the technician. She assured me that was possible and I did receive a nice apology from the technician. Therefore, I feel comfortable giving a four star review. And I also learned a valuable lesson in asking for the estimate before having the service done. Lee Engbretson

I see others have had issues but my experience with the service dept was exceptional. I came in…read moreafter having had a local shop diagnose my AC as needing a new blower motor. Came to Aadsen as I figured it would need to go through my extended warranty. Long story short, they took a look and found a simple issue and had it fixed in less time than I'd spent waiting for wrong diagnosis at the other shop. And fixed it for less money than they other place charged me to wrongly diagnose! So, very happy with them.

I took my vehicle Mission Valley auto three weeks ago, I have called numerous times to check on the…read morestatus of my vehicle. I was told my part I needed was specific and that they ordered it, but would take a week and a half to get in...although I found the same part online for next day shipping an was available. I kept my vehicle there because I like to keep my money and my community, but wasn't really satisfied with my service as this is the second time this problem has happened to my vehicle since they have worked on it... It was about two months before I got it out from them the first time. I assumed that since it was the same problem as it was before that troubleshooting should be easy and that I could get my vehicle in a reasonable amount of time. I really disappointed as I call to check on my vehicle it is always busy or I get the answering system that doesn't allow for messages to be left. I feel frustrated as I have been out a vehicle in the coldest of months

Kalispell Toyota is the best place to buy a vehicle from the moment you walk in to the moment you…read moreleave the lot you have everything you could want. Duc was our salesman and he was fantastic the finance manager was wonderful everyone catered to our every need when it comes to feeling good, and comfortable buying a car. They listened to what we wanted for a vehicle and the amenities, while keeping the price down as able. They were kind and personable and just knew their vehicles and people! It should give you a good feeling when you're getting a vehicle and there's like five other people getting a car at the same time-It goes to show that it wasn't just one salesman it was a lot of them.Their service department is amazing because they contact us when it's time for the car to come in and have an oil change or whatever service may be needed. Although again we can't say enough about Duc -so kind personable, and knowledgable. When you leave you genuinely feel like you can trust his word and the Kalispell Toyota stands by their product. That is so important to a buyer who is putting a lot of money into something; esp these days. Duc even calls us on our birthdays; I mean who does that! That is what a business that has great customer service looks like Thank you Kalispell Toyota and thank you Duc!

We recently took our Rav4 to the Toyota dealership in Kalispell, Mt for a diagnostic evaluation…read morebecause the vehicle was making a sound of metal grinding on metal and popping noises. Toyota looked it over but could find no indication of where the trouble was. The sounds were becoming more frequent so we returned to the dealership for another look see. This time the problem was discovered - rear diff. carrier was promptly replaced at no charge to us since Toyota felt they had been at fault in not discovering the problem the first time they had checked for it. This was a $3,333.39 job! Thank you, Toyota for showing integrity and compassion on our behalf.

I called about a truck i saw on edmunds. I was put in touch with Joseph. He was great to work with…read more We talked for a bit and when I saw that the price of the truck had gone up the week before. I asked if they would sell it for the original price. (Edmunds has a price history so you can see if it has gone up or down.) Joseph asked his manager and called me back with a yes. He also asked if I was intrested in financing through them but we had our bank working on it already. They sent all the paperwork to our bank with out a delay. We signed with our bank and the purchase agreement with Lithia. I had to book a flight to fly in from Salt Lake City and asked if they would pick me up from the airport. Joseph said he would be happy to when I land. My flight had issues and was delayed by six hours. I called Joseph and let him know and he said that he would be happy to pick me up from the hotel the next morning. Next morning comes around and he picks me up. We finish up paperwork, the truck is washed and filled up with diesel fuel. Most dealerships don't fill up the fuel on used vehicles but it sure is nice when they do. Small gestures go along way especially when you are spending a lot on a vehicle these days. I will definitely be buying from this dealership again if I am ever looking for another vehicle. Joseph, thanks again. Dan

They don't even deserve one star…read more My elderly mother has been waiting four years just to get information about having her car repaired. Yes, you read that correctly--four years. Their communication is extremely poor. They were unable to properly diagnose or fix the problems with the vehicle, and we were repeatedly given misleading information. To make matters worse, they had the car towed without notifying us or getting our approval. As a result, my mother is now stuck with a $1,222 towing bill. This has been an incredibly frustrating and disappointing experience from start to finish. I would not recommend this business to anyone. The customer service is the worst I have ever experienced.

Riley Rust was my salesman and I could not have had a better car buying experience! He was NOT a…read morepushy salesman and was attentive to what I was looking for. There were a couple of things that needed attention on the car I purchased and he made arrangements to take care of the issues. Everything was a breeze! I would highly recommend Riley to anyone looking for a car! I'm extremely happy with my experience at Missoula Chevrolet and with Riley.

Missoula Chevrolet is the absolute best place to buy a vehicle. The sales staff actually care about…read morewhat you're looking for and what your needs are. They will go above and beyond to make sure that you are 100% satisfied. I will never go anywhere else for my vehicle needs, whether it be to buy or for service. Thank you for everything!

I am 54 years old and I must say that this is the best car dealership I have ever dealt with. A…read moresmall family business that believes in treating customers as family. I was referred to them by a close friend. They earn your business. I highly recommend them and will return to them from here on out. If they don't have what you are looking for they will find it.