I see others have had issues but my experience with the service dept was exceptional. I came in…read moreafter having had a local shop diagnose my AC as needing a new blower motor. Came to Aadsen as I figured it would need to go through my extended warranty. Long story short, they took a look and found a simple issue and had it fixed in less time than I'd spent waiting for wrong diagnosis at the other shop. And fixed it for less money than they other place charged me to wrongly diagnose! So, very happy with them.

I had the pleasure of buying my Ford F-150 from Bob Lulow at Don Aadsen Ford. Not only did I get a…read moregood deal, but Bob went the extra mile of delivering the truck to me at the airport in Missoula. (I flew in from Salt Lake City to buy the truck.) Bob was attentive, knowledgeable, and accommodated my unique request to deliver the truck to the airport. Overall a great experience. Thank you!

I took my vehicle Mission Valley auto three weeks ago, I have called numerous times to check on the…read morestatus of my vehicle. I was told my part I needed was specific and that they ordered it, but would take a week and a half to get in...although I found the same part online for next day shipping an was available. I kept my vehicle there because I like to keep my money and my community, but wasn't really satisfied with my service as this is the second time this problem has happened to my vehicle since they have worked on it... It was about two months before I got it out from them the first time. I assumed that since it was the same problem as it was before that troubleshooting should be easy and that I could get my vehicle in a reasonable amount of time. I really disappointed as I call to check on my vehicle it is always busy or I get the answering system that doesn't allow for messages to be left. I feel frustrated as I have been out a vehicle in the coldest of months

This dealership is great! They're honest and easy to deal with. They didn't hound me or make me…read morefeel pressured to buy a car. My sales person Ian was extremely helpful and transparent with me during the sale. Ian explained every part of the deal, and I didn't feel like he was tricking me in any way. He explained that they try and make about $2,500(ish) per sale, and they want everyone to come away with a fair deal. The sales manager Jesse was knowledgeable and helpful, and even matched the Kelly Blue Book Instant Trade in quote! We came to a agreement that I felt was fair, and I walked away with some new keys and a big smile. 5/5!

Just received unsolicited advertisement from Kalispell Toyota. The advertisement boasted of…read morecertified maintenance. I had bought a 2005 Rav 4. Had issues with keeping air in all 4 tires. They remedied that problem...wonderful. l paid a nominal fee. My son takes the car to Florida for a job. Prior to that, I had Toyota do a complete safety check. 100 miles from his destination the car starts shaking uncontrollably. At 70 mph. Left rear wheel snaps 3 wheel studs. They paid for initial repair. A day later he goes to Toyota in Florida. 1800.00 to repair complete brake assembly. Kalispell Toyota tells me there's no connection. I wouldn't buy a lug nut from them. Oh yeah, I own 3 Toyotas. Michael Forkin, Bigfork.

Continuation of current review. After GB was caught lying to…read moreme, telling me that my vehicle was in their shop, on a hoist, repairs almost complete, but they found metal in my oil and they really needed to do a complete TEAR DOWN, even going so far as to send me a photo of a part, ??showing metal flakes in my oil?? Imagine his surprise when I told him he was a LIAR!!!!! That I was standing in their parking lot, NEXT TO MY JEEP. That had NOT MOVED since 1/30/26 because I had marked the back right tire, with red lipstick. I was LIVID. I was beside myself. Not only was I there in their parking lot, expecting to pick up my promised, and repaired Jeep, but he had just BOLD FACED LIED. Who knows whose vehicle that part came from? Because my vehicle had NOT MOVED FOR SURE SINCE 1/30/26. I had to leave. I had to calm down. Because they told me "technically that my car was repaired, that I could take it home, but because my warranty was only good for another 5,000 miles" It really was best for them to do a complete tear down. I just didn't have to do it but it clearly was a sign trouble was coming. I was told by another dealership to go back and ask for my vehicle. To get their invoice and have them sign a paper stating it was repaired and in good condition. But they refused...Imagine that?!? Around 3:00 pm I went back to the service center. With my phone recording video. I am gonna skip details I've already said, I did meet with the GM, Michael Duff, Janelle? never got her job description or her last name, or even why she was involved honestly, Garhett Bolton was also included. Michael Duff did nothing other than ask me "What my point was?" I guess having his service advisors, blatantly lie, fabricate odometer readings, tell a customer their vehicle is in the SHOP while speaking to them on the phone, not knowing that the customer is actually standing next to their vehicle in the parking lot, among many other things....I guess that wasn't enough? Never did he ever say..."Give me 24 hours to look into this and I will get back to you." Never did he ever offer an apology. When he did ask what I wanted, I told him I wanted my Jeep towed to another Lithia at his cost and I wanted a rental car at his cost until my Jeep was repaired as he had 2 promised dates of delivery and they failed to deliver my vehicle. He told me "That's not gonna happen." In fact, he told me I wasn't allowed back at that location, to get further service for my vehicle! For a warranty, that I paid for. When I had literally done nothing wrong EXCEPT for point out their short comings. I told them at that point they were no longer allowed to touch my vehicle. He then asked me how long I needed to find towing to pick up my vehicle. He gave me 48 hours. That was on a Wednesday. By Friday, I had contacted corporate. I emailed Brian Osterhout and LithiaCares. I included all of my documentation. I was emailed by their legal department. By Friday, Michael Duff agreed to tow my vehicle to Ronan Lithia, at his expense. No doubt due to my contacting corporate and my endless supporting documentation. Yesterday it was free of their snakelike grips. They emailed me a bill, LOL. Not to my warranty. Probably because it would be FRAUD I SUSPECT? My warranty company let me know that they did not bill them for any repairs. Yet, you will see the invoice they sent me. SNAKES. There is so much more I could share...I will save it for anyone who chooses to contact me for help dealing with this monster of a location. I will say NOT ALL LITHIA'S are like this location. My email is wtlbuck@gmail.com My name is Christina. Feel free to message me for additional questions regarding details that may be confusing.

Bought a new Ram 2500. Paperwork took a bit long. Tim Yule is the guy, found the best deal for me…read more No pressure. At the end of day I feel like he's a friend. This is about buying experience. If service is like Missoula Ford, I will write another review.

My husband and I had been dreaming of a Tahoe for years and found ourselves able to seriously…read moreconsider one towards the end of 2025. Without even thinking, we went to Andy English at Missoula Chevrolet. He was fair, clear, detailed and told us what we needed to know. He worked with his financing team and Bill Trip to ensure we got all the details and options we needed to fully evaluate our purchase. Everyone in the organization treated us with respect and took care of us timely. We drove off the lot THRILLED with our new Tahoe and would recommend Andy and his team to anyone looking for a car.

My car was in the service shop for a month. The communication with the service department was…read morehorrible. When I finally got my car back I realized someone stole my expensive sunglasses. I will never buy a Chevy again and will avoid Missoula Chevrolet. Do not recommend

I am 54 years old and I must say that this is the best car dealership I have ever dealt with. A…read moresmall family business that believes in treating customers as family. I was referred to them by a close friend. They earn your business. I highly recommend them and will return to them from here on out. If they don't have what you are looking for they will find it.