I apologize for the lengthy review, but if you are seriously considering this process...I hope this…read moreis helpful in your decision. In summary, I have almost no faith or hope in the warranty process or coverage. We had Permaseal concrete services applied in September of 2021. Our driveway was 6.5 years old, in good shape, but starting to show some wear and slight discoloration. We were planning to use conventional concrete sealer, but I was concerned with committing to re-applying every 2-3 years. We looked into Permaseal and were sold on the 25 year warranty, as we are hoping to preserve the current concrete. There was some damage on our house trim during the powerwashing and installation. Permaseal was responsive and corrected that damage in a timely manner. In February 2022, we noticed a lot of "popping" and some scaling on the surface of our driveway. Normal freeze/thaw damage, but this was indicated verbally to us that it would be minimized after this application. Permaseal set up a QC visit, explained the popping but stated the scaling should not happen and indicated that he would take pictures. This was the understanding at the end of the visit and there would be follow up. Over a month later, i reached out to the QC manager for an update and did not get a response. I had no specific request for repair, but expecting the experts provide guidance. For the next month, I tried to see what the next steps were and simply wanted an update on what the warranty process looks like. I was only told that the popping is due to how the concrete was poured (this was already understood) and that no scaling was discussed during the visit. I could not get a response about the latter. I called the call center, after not receiving any response and they were honest in that others had called with similar issues around poor communication. I reached out to the owner (by luck of guessing an email address) after the call center stated there was no other contact outside of the QC department. The owner was responsive and offered to come look at the application. I was looking for some level of confidence in the warranty process, if the deterioration got much worse in the coming year or more. It was made very clear that the warranty is only applicable if ASTM standards were followed for the concrete, which would require a $300-$400 test. Large cracks would not be warrantied, nor scaling of any magnitude. This is written in the contract, so I cannot fault them for sticking to it. We knew that from the start, but had higher hopes for the application and service. Was told that nearly all residential concrete pours do not truly follow ASTM standards and can only assume the lab test of a sample would show that and warranty would be voided. It was stated in the sales pitch that this would help prevent popping and scaling as we had a few small examples during the walk and scoping. If you know your concrete was truly poured and cured to the standards, then the warranty may be worth the premium that Permaseal charges. If you're reading this and planning to have any project that included concrete, ask your contractor for proof. Of course, looking back, I wish i would have known for multiple reasons. I also received no re-assurance that any future requests around QC would have improved communication. I simply was asking for an update after taking time off work to walk with the technician, and that proved very difficult to get a response on over 2+ months after the inspection. I'm not sure what the warranty covers, outside of obvious errors in the installation. The example given by the owner of a time that they replaced someone's driveway was when the installation crew accidentally used deck sealer instead of concrete sealer, so they replaced the driveway. Not sure how that is applicable, nor was I asking for a new driveway. I still do not know what they would do if the ASTM test showed it was poured to the standards and the damage persisted. Do we get a re-application? All questions around this kept pointed to the ASTM lab test, which leads me to believe they would expect anyone to do the test to fail and therefore voided. Maybe the driveway and sidewalk is in better condition that it would have otherwise been without the Permaseal. The amount of damage from this past winter on the surface far exceeded anything seen over the previous 6 winters. May be a coincidence, but unfortunate nonetheless. Again, the intent of my review is around the saga that started with simply inquiring about deterioration after the installation and 1st winter and the run-around received around what a true warranty claim would look like in the future. If you took the time to read this ;). I had wished we had this information prior to our decision, so hope it is helpful to someone else.

If I could give Permaseal negative stars, I would. To be fair, their customer service was fine. The…read morepeople we dealt with were pleasant, responsive, and professional. Unfortunately, the product itself was an expensive disaster. It took me a long time to accept how much money we spent to have our brand-new cedar deck treated by Permaseal. After watching that same deck get ripped out this afternoon because of extensive rot, I finally sat down to write this review in hopes that someone considering this product will think twice before signing a contract. The sales process is impressive. They send a charismatic salesperson, the sample pieces look great, and you'll hear all about the 25-year warranty. You may even be offered a discount if your project can be used in their advertising. What they don't tell you is that once the coating is applied, it can trap moisture beneath the surface. In our case, the deck looked fine from above while the wood underneath continued to deteriorate. The most important detail is this: the cedar deck was brand new when Permaseal was applied. We were not trying to extend the life of an aging deck. We invested in their product from the very beginning because we believed it would protect our investment and help the deck last longer. Instead, years later, we were forced to tear the entire deck out because of rot. A deck naturally requires maintenance over time. We understood that. What we paid for was a product marketed as protection and longevity. Our experience was the exact opposite. If you're considering Permaseal, do your homework. Ask to see decks that are 10, 15, or 20 years old--not just showroom samples or recent installations. I wish we had. For us, it was a very expensive lesson.