Giving two stars very lightly. My almost 15 month old son had been going here since he was first born and as a new mom I agreed to almost everything (vaccine wise) my partner and I discussed and researched either stretching out or just not getting certain vaccines. And at his 1 year check up we relayed this information, due to their strict vaccine policies Dr. Rustom said "we can't see you here anymore, we don't believe in that research" and shut the door on us without saying anything else. This practice refuses to show you the vaccine ingredients / packaging and as a parent I would like to know what you are going to put in my child's body. With that being said his 1 year check up was not completed. I left in a rage and in finding another doctor they requested his medical record. I called the medical records line MULTIPLE TIMES and got "you are next in line" and then they hung up. So I finally went in and filled out paper work for the record 2/4/25 & they said it would take up to two weeks for a CD (the only type of record they do) and they would call me. I called a few days later to check if it had been sent in. The receptionist told me she wasn't able to tell me that information. I was persistent because the practice had been dodging my calls since we were told we couldn't be seen and I was out on a hold for a minute and she stated the record was ready. And at pick up the ready date was 2/5/25 a DAY after. I recieved no calls, no updates, nothing. They were extremely unprofessional and rude. I do not recommend if you don't want to be heard or respected. read more

I've taken my children to Piedmont Pediatrics since 2009. Great service, awesome staff. I highly recommend Piedmont Pediatrics.

Dr. Jakum is the best! Perfect bedside manner, informative, patient. He and his colleague nurse Charity are really a great team. There can sometimes be a little bit of a wait but I'm sure that's because when Dr. Jakum gets to you, he makes sure EVERY question is answered and doesn't make you feel rushed at all, so just make sure you bring anything to help you pass the time with your little one. read more

First off, I dont regularly write negative reviews with this is an exception. My children have always seen Candace and we absolutely love her. Yesterday my son was seen for high fever and vomiting, he saw Dr Jakum bc that's who was available first, he did a strep test that was negative, ENSURED my mom it wasnt flu (without testing) and sent him home with nothing, treat fever with Tylenol and keep hydrated. Good thing my wife works at an urgent care an knew this was not right, my oldest son took him to her (an hour away) amd of course a Flu was run (only an epidemic) and immediatley came back positive for Flu A!!!!! Not only is this the flu that is dangerous but he is 3 and was NEVER tested!!! Absolute complete negligence!!! No excuse what so ever!!! Not only is he sick as a dog but now we have 2 Dr bills for something that absolutely should have been prevented! read more

Hard to be a fan but they deserve more than the two star Meh. I've taken both of my kids here since they've been born. I believe my last visit will be as of yesterday.With my son and daughter in their teenage years we can now all see the same doctor. I think we pretty much saw of the doctors here at one point but Dr. Rustom was most frequent and the best as far as I can remember. Yesterday, he spoke to my son directly, rather than talking as he was a third person. I always appreciate that. It makes my kids feel like they are part of the process, not a kid with a problem. Waiting is part of the business of entering a Doctor's office, ER, hospital, ETC...It just is, so even when it's annoying, it's mostly expected. I think the one thing that could have been a little different in the making of the facility when they moved in is not to have the sign in office right exactly in front of the entrance/exit doors. It is very hard to be patient when you are in a line and have to continuoulsy move for people coming in and out much less for the kids that are left to run rampid all over the place. Parents: It's not a romper room. It is a doctor's office. Children grow best with a little dicipline. read more

Piedmont Pediatrics - Cute Rooms - Pediatricians Near Me - Warrenton, Virginia

Love working here!!! I founded the practice WAY back in 1996 and I have absolutely NO regrets!!! My colleagues Drs Jakum, Chalmeta, Bovee, and nurse practitioners Hayes and Simpson are amazing, and I look forward to going to work EVERY day! read more

Getting a same day sick appointment is usually not an issue. Our kids love their primary providers and we see two of the doctors and one of the nurse practitioners, all of which are amazing in their professions. The nurses are wonderful with the kids and we've had nothing but good experiences here. read more

After everyone in my neighborhood recommended Dr. Jakum to me I went ahead and made the decision that he would be my soon to be daughter's pediatrician. My daughter ended up being delivered a few weeks early. She had stopped growing inside of me and was measuring 8-9 weeks behind. Dr. Jakum was in the room when I delivered and even when she was admitted into the NICU and he could no longer be her doctor during that time, we ran into him in the hallway and he had just reviewed her chart to make sure he was pleased with the care she was receiving. My daughter is now 2.5 years old... and thriving! He is not just her pediatrician but also a mentor to me. He and his nurse Charity have the best bedside manner. I come into every appointment with a long list of questions and he is never trying to rush me out of the door.... he addresses all of my concerns as if we were having a conversation about one of his own children. My mother in law comes to most of my daughter's appointments and has told me on several occasions how amazed she is at the level of care he gives compared to her other grandchildren's pediatricians. There is no one better! We are eternally grateful. -The Gregory's read more

Front office is unprofessional and quick to give their own "medical advice". I was once berated over the phone and told that I needed to take my child to the ER immediately rather than wait for an appointment with their office the next day. Rather than trusting my gut, I took my child to the ER, only to find that I was in fact right and it was not an emergency. I could afford the bill but for many families, a co-pay is a struggle. I am hoping this isn't happening to other patients. Another issue I have is that the office requires an adoption decree for my adopted children who are a different race than I am. There is no need for this because they are covered on my insurance. If my insurance is covering them, they are my children. To require an adoption decree to prove they are mine is discrimination. Other adoptive families whose children look like them would never be questioned. read more

Dr. Rustom is awesome and every nurse I've encountered has been really great too! I previously stated that the receptionists were pathetic and were the worst thing about the facility, but I'm changing my statement. There is still a little bit of a wait when you walk in, even if there is no one in front of you. However, their attitudes have changed drastically and I don't feel as though I'm a burden anymore. I've now moved to front royal and still travel to see Dr. Rustom for my daughter. He specifically is hands down the reason I continue to come here! read more

After reading previous reviews I don't understand the problems most patients seem to be having. We arrived 5 minutes late and they had us back in a patient room within 10min, and another 5 and dr Joyce was in our room. She was amazing, very informative, happy and helpful with our newborn. This place seems to be wonderful after our first appointment. I will update this review after our next few appointments. But until then 2 thumbs up and 5 stars! read more

Administrative staff - front desk - is incredibly unprofessional and rude, both in person and on the phone. To say they are condescending is an understatement. After a few years of this, I am transferring my child's medical care. read more

Doctors are great, but the administrative staff are extremely rude and condescending on every occasion I have had to encounter them. I literally was in labor and the billing manager Maura called me to discuss my account, when I told her I was in labor she demanded that I call her back immediately. My account was turned over to the collection agency because she said she could not get in touch with me. When I asked what the accounting protocol was she said she doesn't have to tell me. I have been with this doctors office for over 8 years and have never had an issue with billing until now. When I asked her if I could speak to Susie the Practice Manager, I was told there was no need because my account was discharged. Is this how you treat your patience of over 8 years? Every time I have spoken with her I have to tell her there is no need to be hostile or rude because I am not being rude. My 6 week old baby needed to see a doctor due to breaking out all over his body and noone called me back as they promised they would to try and discuss. Now that all bills are being taken care of I will not be returning to this practice. Customer Service is EVERYTHING. read more

Today was our last time visiting this office. They have a ridiculously strict vaccine policy. We are not opposed to vaccinating. Two of our three children are up to date. Our third, and youngest, is just shy of two vaccines. We are a homeschooling family and choose not to over vaccinate in one visit and/or space out particular vaccines. We were told today that due to the fact that we will not completely agree to their schedule, we have a month to find a new pediatrician. We will not be bullied. This overreach is unacceptable and we are happy to return to our previous pediatrician. read more

Update: 5/1/18: My son turned 18 last month. He needs a physical for camp. I explained he was 18 and asked if he could still be seen there. When I then asked to schedule an appointment, the receptionist said he needed to do that. I said that he was at school. She repeated he needed to call. I tried to explain that we needed an appointment as soon as possible, but she cut me off and, louder, "Oh, no ma'am! NO ma'am! You can't make him an appointment! He's 18. HE got to make his own now." (Her bad grammar, not mine). So, I called back later, when my son was home from school. This other receptionist didn't even ask to talk to him. I'm sorry, but it was ridiculous I had to even deal with that first woman-- I call to make all types of appointments for my husband, and he's over 18. After thinking it over, I called back and canceled my son's appointment. We'll be going elsewhere. No longer going to this place is long overdue anyway. read more

There are things I love and hate about this practice. We see two different doctors, Dr. Rustum and Dr Chalmetta.... Both are wonderful! Anytime I call for a sick appt the office does their best to fit us in, only 1 time in 2 years were we unable to see a dr the same day(and it was because I could not get there in the afternoon). My biggest complaint is the toys in the waiting room are DIRTY and need to be thrown out! As for the front desk staff...they are nice enough, but I agree, could be more professional and friendly. I will say that overtime once you are a familiar face they seem to warm up. read more

This office is horrible. My child been going there every since he was a baby. after sitting in the ER for a hour and a half didnt realize they were open late some days. So his appt was at 7. My sons ear was hurting. Remind you he receives Medicaid (since he was born) his card was saying inactive, I asked if they could still see him because he definitely has medicaid and had it every since he was a baby and they will go back and pay. Amber still said no, for him to be seen we would had to pay between 75$ and 120$. I said really her response yes. So we end up having to go back to the ER because he was in so much pain. It is almost 9 and still have not been seen. I could understand if it had been a time where he had no insurance, then I would have understood. So new Dr for us!! read more

I've been going to Piedmont Pediatrics for probably 4 years now. My regular NP doesn't prescribe ADHD meds so I was referred to Dr. Rustom at Piedmont Pediatrics. He seems to have a lot of ADHD kids and knew a lot about which meds usually work, usually don't work, good alternatives, etc. I did find that he usually ran a bit behind and would sometimes seem rushed to move on to the next patient. This year my son's teacher recommended Dr. Bovee so we switched to her. She's also excellent, but is more consistently on time and never seems rushed at all. I'm usually in the waiting room for no more than 5-10 minutes and in the room for about the same. I've even seen Dr. Bovee come in while the nurse was still checking his vitals. I frequently have to call for refills and the nursing staff has been great as well. My husband and I both work full-time, so we had to have an office that stays open later. This office has been great and I have no complaints. read more

I soooo agree with the last review. Love Dr. Rustom and his nurses, but, when I enter their office for an appointment the receptionists are a joke. The girl with the incredible long fingernails is by far the worse! She will totally look right through you, like you are not there. I overheard her loud voice, speak to her coworker so disrespectfully. I watched her roll her eyes at patients and I didn't see her help anyone. I spoke with some nurses, and it sounds like many patients have complained about her for years. But no one does anything about it. read more

I agree completely with the other review about the reception area. It's terrible...the women are unprofessional. I'm not crazy about the facility either.. It seems a little dirty but it is old so I will give them that. Dr. Rustom is great...he's the only reason why we keep going back. read more

I love Dr.Jakum , my daughter has been going to him for two years, since she was born, as well as my son. Though, the front desk is awful! They are rude, and never helpful! They all have attitudes, and worry about finishing their conversations before they help the people walking in the door. read more

You must take these reviews with a grain of salt. I've never not had to wait to be seen by an OB/Dentist/ER/etc etc. it's the name of the game. The doctors here are wonderful as is the nursing staff! read more

The only reason that I would even give this facility ONE star is due to the awesome nurses and Dr. Bovee. She is an amazing doctor and we will miss her dearly. We have decided to change offices due to the MULTIPLE amount of times that my children have been MISDIAGNOSED by other doctors there. Unfortunately, Dr. Bovee doesn't work all six days of the week that they are open, so needing to be seen by another doctor is a necessity on sick days. After being misdiagnosed, they decided to tell me I needed to PAY for another recheck. At what point is this MY fault? Enough is enough. I understand that people make mistakes but to tell me "I do not need to see anymore bumps, I'm sure they all look them same" is ridiculous! Especially considering the CAUSE of the issue was in the area that he didn't "need to see." Then, to follow it up with we can see you again, but you will need to repay your copay, is absurd. Also, good luck getting your records if you decide to leave the practice! read more