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    Piece by Piece

    4.0 (1 review)
    Closed 12:00 pm - 7:00 PM

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    5 months ago

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    Mattress Firm Bloomington II

    Mattress Firm Bloomington II

    4.3(9 reviews)
    2.2 mi
    $$

    We stopped in to this location looking for help selecting a new mattress…read more Trevor was extremely helpful, politely having us try possibly every type of mattress and firmness in the store. No high pressure, just suggesting we test different firmness levels we might like. Even though we hadn't planned on making a purchase on that visit, once we identified the exact mattress we wanted, the prices due to the President's day sale, were too good to pass up. Trevor's knowledge and help definitely made the difference and was the reason we bought that day. The delivery in a large box truck was made as scheduled and the gentlemen that put the mattress in place and removed our old mattress were cordial and efficient. We can recommend anyone looking for a new mattress to stop in at this store and speak to Trevor. We purchased a Beautyrest PressureSmart mattress, the tag says from the Serta Simmons LLC

    Our sales person, Greg, was professional and did his job explaining the different mattress types…read morewithout being pushy at all. They have a wide selection of mattress materials and different price points for a small store. Greg even suggested that we go to the other Mattress Firm in town to check out their selection. At the west side firm, the employee took a break from smoking weed in her car to give us a tour I guess. Greg discounted us on the delivery so that the mattress will be brought from our door to the bed frame - usually that would cost $100.

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    Mattress Firm Bloomington II
    Mattress Firm Bloomington II
    Mattress Firm Bloomington II

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    Kittle's Furniture - Bloomington

    Kittle's Furniture - Bloomington

    1.0(5 reviews)
    2.2 mi
    $$$

    They lost the mattress we bought. Didn't tell us until the delivery driver called (1/2 hour before…read morethe delivery window was up) to say, "Hey, do you want the box springs? Didn't they tell you we lost the mattress?" On top of that, the first customer service person we talked to, didn't return our call on the designated day. She didn't even come in that day, or the next. The second customer service person we worked with said no one had said anything, when the other said they had. It was a mess. Got my money back. How do you lose a mattress? Mind you, this mess seemed mostly in the Fischers warehouse.

    I saw the bad reviews online and thought it couldn't really be that awful, can it?…read more Well, it is. I went in there today with a very comfortable couch budget and was looked up and down by the associates, then ignored the rest of the time I was there. I'm a college student so they judged me right off the bat, which is incredibly dumb and lacking of thought, because I'm in need of a whole new living room. Couch, chair, rug, accent pieces; I'm the customer they want. Such a shame and really disappointing to see them be so small-minded and brush off a good business opportunity. But to be honest, their inventory gets precipitously worse as you continue around the store. I tested out couches from $600-$2000+ and could not find a single one I would even consider buying. The quality does not match the prices at all. Bad employees, bad customer service, and a bad product offering will surely amount to failure here in no time.

    Piece by Piece - furniture - Updated May 2026

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