We had an excellent experience with PID Floors from start to finish. Their knowledge and expertise when it comes to flooring is truly unmatched. They took the time to walk us through all of the different options, explain the pros and cons of each material, and helped us make the perfect choice for our space without ever making us feel pressured. What really stood out was the customer service. Everyone was incredibly friendly, patient, professional, and genuinely cared about making sure we were happy throughout the entire process. Communication was excellent, and they made what could have been an overwhelming project feel smooth and stress-free. The quality, attention to detail, and overall experience exceeded our expectations. It's rare to find a company that combines such high-level expertise with truly outstanding customer service. Highly recommend PID Floors to anyone looking for beautiful flooring and a team that truly knows what they're doing. read more

I was very impressed by the selection as well as the wonderful customer service. They are down to earth and no judgment. Shout out to Daniel for his help. read more

Beautiful floors. Wonderful help. Ask for Lawrence Skutelsky! He listens to your needs and is Extremely helpful!

I renovate high-end New York co-ops and condos professionally and have found PID to be among the most welcoming and helpful showrooms in town. They are a family-owned business and still offer the personal care and attention that is being lost in this day and age of consolidation and corporate conglomerations. Anytime you visit the showroom, most likely one of the owners will be there to help. PID has an excellent selection of stylish, high-quality flooring, and they provide samples within a day, which is a blessing for designers working on a tight schedule. Definitely one of the best suppliers to work with. Highly recommended! read more

Amazing experience working with PID. Very helpful and informative sales team. Extremely professional to work with!

I want to take a moment to express how thrilled we are with our new floors from PID Floors. The wide plank white oak engineered wood you provided has truly transformed our space into the dream home we envisioned. The quality, craftsmanship, and attention to detail are impeccable, and the end result exceeded all expectations. read more

Let me start off by saying, I was in a pinch to get new floors installed in my home because of mishap with my renovation and boy did PID floors deliver. From start to finish they got my product to me in 4 weeks (even with the thanksgiving break) and they even expedited freighted my shipping from Brooklyn to San Francisco in only 3 days. Vincent and Alyssa who I worked with were both very responsive through out the process. Best of all the floors came out gorgeous in my home and just what I wanted! Couldn't ask for more! read more

PID Floors - a kitchen with a large island - Flooring Near Me - New York, New York

I recently bought a house in Oceanside, NY. I redid my floors in the living room and dining room, my husband and I decided to go with wood flooring and selected PID Floors. We are so happy that we went with this company. They went above and beyond to assist us in the smooth and speedy purchase of the wood flooring. We highly recommend this company for your wood flooring needs. read more

Large selection, current on trend and high quality. As a first time floor buyer, I felt in great hands with the team patiently working with me through all of my questions; and delivered on time. The follow up customer service is top notch when they helped me source some extra planks 2 years later, after realizing that I needed more for my kitchen renovation. THANK YOU!!!! read more

PID Floors - Tranby wide plank for NYC loft - Flooring Near Me - New York, New York

Susan Tierney is helpful, patient and knowledgeable and has a great sense of style. If you are considering flooring, you must speak with her. read more

I was gearing up for a home renovation and my contractor suggested I visit PID for a new wood floor... the renovation process was very new to me and I nearly fainted when I saw all the options, it was so daunting! But then I met Susan Tierney and everything changed... she spent a considerable amount of time walking me through PID's offerings and their process, and I just knew I was in the best possible hands. We tried a ton of different samples - all were sent to my home so I could see what they would look like in my space/natural light - and Susan was determined to find the perfect floor for my apartment. I needed a lot of handholding and Susan could not have been more patient with me... and she did it - she found my perfect floor and it completely transformed my apartment, surpassing every hope, dream, and expectation I had for this project. I cannot recommend Susan and PID enough - don't even consider looking anywhere else, nothing will ever compare to PID's product or their staff's expertise! read more

Professionally handled and sales people! Friendly and great teamwork

We love the floors! They're beautiful and high quality! The entire experience with PID was very easy and pleasant, start to finish. A very responsive and accommodating team there who respond quickly and provided all information we needed along the way. read more

I was looking to get the floors redone in my home and was told by a friend to check out their website because they have an awesome program where you can preview the floors on your phone by taking a picture! Within seconds i can see a preview of their floor samples in my living room! Really awesome feature, this inspired me to contact them and i am happy that i did! They were so professional and organized, truly a great experience. Id recommend to contact Pid Floors and give them a chance, you will be very happy with the results! read more

Their wooden floor types are sufficient for me to choose from, plus the salesperson who helped me was really informational, knowledgeable and patient. We went though many choices and he was really helpful during the process. Will def recommend to my family members and friends. read more

I am so happy to have flooring from PID Floors installed in my home. The quality is excellent, it truly enhanced the value of my home. The staff was very helpful and very detail oriented which made my shopping experience that much more pleasant. read more

UPDATE: PID did give me a full refund for my second purchase of the boards and let me keep them to use whatever ones were usable. Original Post: I would put 0 stars if i could! This company has the worst customer service I have ever experienced in my entire life! I hired a contractor who recommended a product from this company. Within a couple weeks of the floor being installed in Nov 2017, the boards started to crack! The flooring store blamed the contractor and the contractor blamed the flooring company! To finally get this resolved (as this was going on for 8 months), I agreed to re-purchase the materials (60 boards cracked!) and he would install. So I paid yet again for the materials and they were delivered with cracks and warped within weeks of being delivered! A representative from the company came to look at the boards, took readings which were all over the place (1 board measured 3% moisture and the board next to it measured 11%) which made no sense, and took some samples. He had said he would get back to me that day or the next. I did not hear from him and left voice messages and sent emails almost daily for over 2 weeks pleading for at least a response!!!! He did not even have the courtesy to respond to me at all!!! The most frustrating and poor customer service I have ever experienced!!!!! When he finally did respond after 15 days, he said "I think you can install". And "you should get a dehumidifier and a humidifier to maintain your floors". REALLY?????? read more

Wide selection of wood and finish. Beside the materials, I find the team very helpful. Always help me finding what I am looking for. The store is also very well organized. Wouldn't hurt to stop by and look at their collections! read more

Found PID from a referral from our contractor - what a great store, incredible selection of modern and timeless floors - we chose to go with River Edge at first, but due to a delay with COVID, the team easily transitioned us to Hope at a discount to account for the mishaps. We had them installed in our new apt on the UES and are just so happy with the way they came out. I initially did the measuring for how much we needed and we ordered almost 200 sf too much, the PID team was gracious enough to allow us to bring them back to receive a refund for the unused still wrapped portions. Steve, you guys made everything right and we cant wait to use you guys on the next project we have. read more

I had a great experience finding exactly what I was looking for at PID Floors. The person helping me was very knowledgeable in wood flooring and explained how I should take care of my new floor after installation. I highly recommend these guys. read more

PID provided us with an excellent floor buying experience. The floor options are great and they had exactly what my fiancé and I were looking for. Patrick at the Flatiron showroom is very helpful. Great service and communication in the middle of a pandemic...highly recommend. read more

PID floors has one of the best selections of wood floors I have seen in NYC. Customer service was great! The salesman was so helpful and knowledgeable during the visit. Amazing and easy to navigate showroom! Highly recommended. read more

Great showroom and selection. Some of their flooring is white labelled i.e. renamed common brands which you can get heavily discounted elsewhere. e.g. their product "Liverpool" which is a name unique to PID Flooring and sells for $10/sq is actually "Kensington" brand from a company called Baltic Wood which you can purchase for $4-5/sq from many distributors in NY/NJ. Ultimately you are paying Manhattan Show Room prices when a few minutes on google or other store rooms in the City you can save 50% including delivery. Sales Support 5 stars. Value for money 3 stars. read more

Came in here the with my contractor to replace the floors in my apartment. They had a large selection and the sales person was very knowledgeable in recommending something that would look great and not difficult to maintain. The floors were finally installed yesterday and I absolutely love them. Transformed my apartment- highly recommend! read more

Excellent people they really cared about my project! I had a great experience. Very knowledgeable and detailed. There are so many choices when choosing woods but they walked me through their huge selection and helped me pick the one that was right for my budget and my style. I would recommend anyone to them and will be back to do my family room!! Cheers. read more

Their knowledge and taste made selection of new flooring a great experience. I worked with Pasquale who advised me on old floor removal and selection of my new flooring. His experience in the industry was incredibly useful in this experience. Cannot recommend PID enough. read more

I've had the best experience with this flooring company. Not only do they have the best selection of hardwood floors in their showroom, but they are super attentive. Pasquale has educated me on all the aspects of picking the floor I want and things to consider. He also was more than helpful in getting me samples of colors that were not in the showroom. I highly recommend this company. They are a pleasure to work with and highly professional. read more

PID has the most amazing floor selection and the best staff ever!!! Talk to Pasquale or Rene and your in great hands!!! They will go above and beyond to make your place amazing!!! read more

This was our third stop after visiting both State of the Art and LV Wood with my client today. Needless to say we will not be purchasing from here. I guess my client and I didn't look like money to them. The customer service was lack luster. This may explain why in my 10 years of designing in NYC I've never even heard of them. The man that helped us started by insinuating that we didn't know what we were looking for when that was in fact quite the opposite. And then proceeded to mansplain how flooring works to me. I just smiled and kept nodding as to not be rude. read more

I walked in the other day and found the team to be extremely helpful. They knew a lot about wood flooring and have some capabilities to do custom designs for my apartment. read more

My floors from PID are gorgeous! They have a great high quality product and a thorough customer service team. The floors installed easily and the finished product is a rich, comfortable floor that has added a timeless feature to my home. Thank you PID floors!! read more

I purchased floors from PID because I fell in love with a floor that they carried that I couldn't find anywhere else. They were more than I wanted to spend but since I loved them I got them. There was a slight glitch when they were delivered (which I think was partially my fault). When I called PID and spoke to Charles (my salesperson) he could not have been more concerned or attentive. The next day he and someone from the office came to inspect the floors, and their only concern was making me happy. We came to an easy resolution and I was very impressed with how concerned they were with my satisfaction, even though the glitch was probably as much my fault as theirs. I would highly recommend them, both for the quality of their floors, the salesperson and their desire to resolve all "problems" to everyones satisfaction. read more

Renee at PID floors provided top-notch customer service and helped us pick out the perfect flooring. She was extremely knowledgeable about the company's vast array of options, and was able to discern our needs quickly and accurately, helping us hone in on exactly what we wanted, at the right price and in a quick turnaround. Thank you, PID floors! You made an overwhelming process and big purchase a pleasant and satisfying experience. read more

This summer I re-did my bedroom floor as a DIY project. I purchased the new wood for the floors and the self-leveling compound for the underlayment from PID. The folk there were very helpful and patient in answering my numerous questions. And I am absolutely thrilled with the quality of the products I purchased. I highly recommend PID floors both for their product selection and quality and for the customer service they provide. read more