This was our first experience with Picture People in about 10 years. To be honest, I was not impressed. When we got there to check in the employee was rude. She asked if we had gotten their phone message, which we hadn't. We asked what it was about and she said they had no details of our session and that they prefer clients to call to set up an appt. instead of using the online link they provide to schedule an appt. I filled out the details on the website, so I'm not sure why they didn't have the info. Why have the option if you prefer it to not be used? Basically they wanted to reschedule us since they overbooked. They were incredibly busy with only 3 photographers on at the time and several families waiting. They still got us in, but we felt like we were rushed in and out as quickly as possible. We were in and out within 15 minutes. We ended up having to schedule another appt. to come back and view the photos to order. There were 6 families ahead of us waiting to view photos and only 1 staff member taking care of this responsibility. Needless to say, we did not get the photos within 1 hour as they advertise. It was nothing like I had remembered it 10 years ago. They are also quite expensive. I don't mind spending money on quality photos, but I also want to feel like the photographer is focused on my needs and creating a memorable experience instead of rushing me in and out as quickly as possible. As for the photographer herself, she was nice and got the kids to smile, but we will probably not be using them again. read more