The husband and I have rented from this location several times, most notably for Thanksgiving 2014…read more(delivery of tent, heater, table, chairs, etc.) and most recently for a graduation party (just some extra chairs that we picked up). The website does a decent job of showing the available options, but it is annoying that you have to call to place an order. Can't I just fill it out online and be done? They are also a little weird about explaining deposit and cancellation policies -- they typically don't even bother unless I ask, which seems like something they should really be more clear about.
One thing that you need to be super careful about is specifying if your party is indoors. For Thanksgiving, we rented the nicer wood chairs, but ended up sticking our own felt sliders on the bottom of every leg so that our hardwood floors were not damaged. For the graduation party, we got the cheaper plastic chairs, and despite my specifying repeatedly that we needed chairs with rubber feet, when the guy was loading them into our truck, the husband had to double check and request replacements of several with feet missing. I get that they do a lot of outdoor parties; however, it's frustrating to have to be SO careful.
Also, when they picked up everything after Thanksgiving, after loading the outdoor items, they actually drove off without coming inside for the tables and chairs! They came back pretty quickly, but again, the lack of care and checking is a bit concerning. I get rentals because I want it handled, not to babysit them!
However, their prices are pretty reasonable, as are their return policies. It was just $11 and change for ten basic chairs for the weekend, with no issue about picking up Friday and returning Monday (they're closed Sundays). I don't have a particular problem with this location, except to advise that you check your items carefully and not just blindly trust that they have everything in your order and that it's all in good condition.