Excellent service and quality work! I've always depended on them and they always deliver.read more

Terrible owner. Terrible customer service. Terrible answering…read more Quoted 30-40 minutes. Lied to for another hour. Called at 1:58. Technician showed at 3:48. Now the technician is being blamed for my bad review. It isn't his fault. It's the owners fault. Stop subcontracting every element of your business out. Don't be a bum.

Horrible lack off communication and endless broken promises…read more Wanted to re-key a car trunk lock. The said fine drop off lock and spare key. Called and called and finally said that they couldn't fix it. I made countless arrangements to pick-up my key, including stopping by 3 times when they said someone would be at the shop. I finally told them to mail me the key and at that point the said that they threw it out. I had to have an new key blank programmed for $48.50 and wasted hours of time screwing around with this horrible company.

Absolutely fantastic. John was able to get a broken key out of my car and handcut a new key in…read moreminutes. All at a very reasonable price. I highly recommend them. Bill

I came home from dropping my 3yo at his preschool to find that he had locked the door to get into…read morethe house while I was buckling up his one year old sister. I had only taken my car key because I never expected this could happen. I called around and with no one available I was referred to Black Lock. They were able to send a technician in like 30 min and he got the door unlocked in under a few minutes! It was freezing cold and with a whiny and hungry one year old, I am truly grateful for their quick service and efficiency! Thank you Black Lock!

A+ Service. Answered the phone on the first call and gave me an accurate quote over the last gone…read more Was at the house at the time promised. Highly recommended

Had them rekey a commercial space for me. On time and pleasant to deal with. Got a lot of great…read moreadvice from an older gentleman who had obviously been doing locks for a long time. This is a small operation but it's kind of refreshing not to be working with some big corporate outfit. Definitely recommended.

Bob has fixed a few lock issues for me. Always here quickly. Always did a great job. The price…read morewas always quite reasonable.

This is a small local business that has been on the Southside for a very long time. I was pressed…read morefor time and needed to have some locks addressed quickly. The entire process was courteous, helpful and professional. I would absolutely use them again.

Dropped by just before they opened to get an old door lock rekeyed. They took great care of me…read more Very friendly and very fair prices. Nice to know you can come in to a brick and mortar location and not necessarily have to call someone over to your place to do the work. Great place!

They answered very quickly and got me scheduled for a car key programming. The guy over the phone…read morewas super polite and professional. Would definitely recommend!

The owner is very racist once he found out what my race/ethnicity was. When I called after hours he…read moresounded very intoxicated and was very rude. I ended up going with a different company as I did not trust him. If I could give him negative reviews, I would!

Great service every time! He's one of the most reliable lock…read moresmiths I know, very friendly with fast service!

Gary has been extremely helpful a couple of times with my safe. A few years ago he got it open when…read morethe locking mechanism got stuck and I could not get it open with the key or the keypad. No other locksmiths would even come out to look at that issue. He replaced the keypad with a high quality keypad and removed the key lock, which was the problem, assuring me that there was no reason to spend the money and possibly compromise the safe for him to replace or fix the key lock issue because the keypad was high quality and would work. Again he came to the rescue this week when I forgot the code after not opening it for a few years. Instead of wasting money for him to come out, he walked me through what to try first, which worked. I would recommend calling Timchak Safe and Lock for any safe or lock issue.

Hands down yes! If you need this service give this very professional and personable gentleman a…read morecall. He was great at communication, very knowledgeable, and efficient. This is a veteran owned business.