I was having car issues, called in as soon as the shop opened and I was told I could bring my car…read moreright in. Check in was fast and they had no problem coordinating with my dad since I wouldn't be able to answer my phone while I was at work. My car was ready a little after lunch time and the repairs were reasonably priced. An overall great experience.

This review is LONG overdue... Back in May I was heading to my first class of the summer semester…read moreand was unable to shift out of my parking spot in a parking garage on campus. What I initially thought was my transmission ended up being a broken piece on my shifter cable. Keep in mind, this occurred on the Wednesday before Memorial Day Weekend, and the workers (as they should) were also planning to enjoy the long weekend/holiday. John let me know that it was highly unlikely that my car would be fixed before the weekend, which I understood, but I was still a bit bummed about because I had several plans to start moving, traveling, etc. While I did not mention any of these circumstances to John, he let me know to call in the next morning for an update on the vehicle. To my very happy surprise, he let me know that he was able to find a shifter cable part from a friend in the community, and he even stayed late to fix it! Replacing shifter cables can be a pain, and I was so taken back that he was able to have my car back to me in less than 24 hours, with no appointment or heads up. I am not noting that he stayed late as something customers should rely on when choosing an auto repair shop. However, John was very thorough in explaining the process to me, and A&A exceeded all of my expectations. To stay late for someone so that they can have their car before the holiday weekend is top notch customer service, and it goes way beyond what any repair shop needed to do. Trust me, there are WAY more of people needing repairs and this shop would have stayed busy even without my business. To sum it up, A&A is reliable, I never once worried that I would be scammed as a young woman, and I will definitely bring my car back if I have any maintenance or any other issues. Thank you A&A!!

No responsee, I was hoping for a price. The company responded to my inuory, then I asked for an…read moreestimate. Then, no response.

I'm usually not the type to leave bad reviews but this is a scam! I was ready and excited to book…read morewith this company again since my first experience went well but this time I felt like I got scammed. After paying a $75 dollar deposit for an inspection my appointment was cancelled twice! Once because they were short staffed (appt 06/13), and the second time due to rain (06/17). I had to text them to remind them of the second appt and then they cancelled on me 2 hours before it was scheduled . I tried to call the shop many times but no one ever answered. I went through the customer portal and asked for my deposit back, to speak to a manger or to be accommodated in anyway and they refused me. I even tried to see if I made a 3rd appointment if they would inspect and service the car in the same day due to me having to wait on them for dayss! They told me no. They told me I will not get my deposit back and it will go towards a new appointment. They told me the deposit can't be refunded because "they reserve a technician's time and scheduling availability", even though no techs have been available to me!! They said both of the appointments they cancelled was for reasons out of their control and that they would escalate this with management and make me a "priority" to schedule me an appointment asap. Then turned around and said they aren't sure when they can service me and that I need to make my own new appointment for THE 3RD TIME!! When no one from the company/ management reached out to me for a follow up, I on their site to see what time has available and it showed no availability till 07/06. I reached out again asking how true this was and if this got escalated to a manager... no response. This is ridiculous. I am disappointed and I feel scammed. I will never work with this company again!

I've been procrastinating getting a few repairs on my car. After my amazing experience at Brooks,…read moreI'm regretting all that wasted time. Half day's time to: -replace brakes -replace rotors -full tune-up I thought it would take two days, so I was shocked when they called me. I feel treated with respect, which is not always the case when women go into auto businesses. I will definitely return and recommend them to everyone! P.s. they have a shop cat who is so sweet. It added to my 5 star experience :)

took 4 days to even look at my car. didn't do an alignment like I had asked . seems like they are…read moreall over the place . wouldn't recommend

American Auto Repair is my go-to shop for all my vehicles! The service is always…read moreamazing--professional, reliable, and thorough. I trust them completely with my cars and appreciate their honesty and expertise. Highly recommend!

These guys seem to really know what they're doing. The shop is really clean and organized and they…read moreprovide water/coffee if you are waiting for services. My car had a relatively complex issue and they did what they could to fix it and make the car safe. They communicated well and I believe it was a good price for the services provided. They also did some routine services for my girlfriends car and we were happy with the speed, quality, and price if work done.

Don't recommend their communication is horrible. They let your car just sit until you call multiple…read moretimes to check to see what's been done. Brought my car in for inspection on a thursday morning when they opened I called on monday just for them to say I'm next up. How long should an inspection take ??? Just to find out they can't work on my car don't go here you'll be disappointed.

Dropped my car off a month ago still nothing , has the parts and everything but putting others in…read morefront of me while i'm struggling to get around without a vehicle ! RIDICULOUS!!

I definitely give this business five stars. Justin came and replaced my brake pads and rotors in a…read moretimely fashion and it was done superb. He is the only person that I trust with my car as of right now. I highly recommend this business to anybody that needs automotive work done.

A week ago, I brought my car in during the recent heat wave to have the A/C compressor clutch…read morereplaced. My A/C was still blowing cold--the clutch was just squealing, and I couldn't stand the noise anymore. I supplied the replacement part myself, and after giving them my vehicle's year, make, model, and engine information, I was quoted $520 for the installation and refrigerant recharge. I agreed to the price and dropped the car off. The next day, they called and said there would be an additional charge because they "weren't aware" of the type of refrigerant my car uses. This was frustrating because they had all of my vehicle information before I even brought it in. Suddenly, the new price was $750. I told them I needed some time to think about it and would call them back. About 5-10 minutes later, they called again and said the compressor clutch bolt was seized and that I would need an entirely new compressor. My options were either to replace the compressor or have them reinstall my old one. No pricing was discussed during this call, so I told them to just put my original compressor back on. A few hours later, I called to see if my car was ready, and they acted like it had been sitting there waiting for me. Then they told me the bill was $390. They eventually agreed to $300 cash, but here's the problem: my A/C worked when I brought the car in, and now it doesn't work at all because they evacuated the refrigerant and never recharged it. I understand to an extent paying for labor. But charging me $300 after leaving my car in worse condition than when I dropped it off is unacceptable. Their labor rate is $130 per hour, and the timeline of the phone calls doesn't seem to support three hours of labor. A little understanding, detailed communication, & customer service would have gone a long way. Instead, they earned $300, a one-star review, and lost a repeat customer.

My car needed a purge valve. Austin han it installed in no time and only charged me for half an…read morehour. I was amazed at the low price. Girl boss Betty Jo and Austin very friendly. It was a great experience.

Thank you fellow Yelpers for leading me to downtown car care center. I've been looking to mix up…read morewhere we get our cars serviced and hoping to find a spot closer to our home in downtown. We had a great experience here last week. I was having some issues with my car AC and called them and was able to promptly get scheduled for service. Everything was straightforward and organized. They asked if we could pick up the car sooner than planned which was a little tricky within the workday schedule, but they offered to slightly reduce the bill to cover Uber to get my husband there to when we didn't have an extra car- I thought was a nice gesture. Overall, positive experience and we will be visiting them for our future car needs!

Very convenient location if you live or work downtown. They fixed a check engine light on my car…read morethat same day. Very friendly and knowledgeable folks. Prices are similar to a dealership. I would definitely use them again.