Great service. I would go again for the service and assistance I got. I also that it was nice that…read morethere was a female worker instead of all men.

Worst customer service I've ever seen from a auto store went in for a simple exchange and dude was…read moreacting like he was fbi working at the counter instead of doing his actually job. And if your having a good day DO NOT COME HERE! His names Charles TURN AROUND AND LEAVE!! Went to a different store location super simple swap. Never going to this one again

The employees are amazing. Always willing to help and provide great service…read more My cousin needed to test her battery and during COVID most places turned us away. Not Napa Auto Parts they tested and replaced the battery for us. Thanks a bunch!

Best customer service I've got in a long time. I came in needing two things Tyler welcomed me in…read moreand asked what I needed and before I could even finish my sentence he had already grabbed the two things I needed. I proceeded to tell him my issue and he gave me some great advice and even looked into a price of another tool I may need in the future. Thank you again Tyler for the great customer service and keep up the great work.

Seriously, I have purchased a ton of auto parts over the years, and was tired of running around to…read morefind this and thats, this place has what you need 99% of the time with good prices, and super quick shipping etc. Try these guys first, you won't be sorry!

Drive to lacey to return a part? Why? Car broke down in lacy and i fixed it didnt know i had to…read morereturn to my original store since ive been doing this for 10 years... waste will be reported..

Good new store. It opened in the summer of 2016 after a record-quick construction. They demolished…read morea residential home and used car lot, broke ground, and opened the store in only 1 month. I like this location because it's not crowded yet (quick checkout) and they have a large showroom. Other O'reallys tend to not stock parts for certain models but this location has everything I needed so far, I guess until they finish statistical analysis from the 1st year. I usually park on the Dollar side because it has a traffic light to 99th Street, making it easy to get in&out across Pacific Av and away from urban decay. On another subject, it's sad to see Yelp going myspace :-( It's hard to justify spending an hour trying to log in through endless picture puzzles. I'm gonna miss this website.

Small wait for help, but great service from Robert the store manager!!…read moreOrdered a part then had to cancel it as we ordered the wrong tread size, my fault not Roberts !! Good size store, first time customer for this store, usually use the Canyon Rd location.

Where do I start. I feel so discouraged and underappreciated. I own a business and I use Auto Plus…read morefor a lot of the parts that I use in my business. I called up the Lakewood location. Manager Rob got on the phone and told me that they would have to special order my part. He told me I would do better by not using them in going on RockAuto to get my parts. Way to keep a customer Rob. Next time just go to extra mile and make it happen. Just my suggestion. I stayed on hold forever. You are not good for the company. And if you looked at my profile I rarely give one Stars but Rob you deserve this one.

Breanne I believe she's the store service manager very knowledgeable and extremely friendly and…read morehelpful. Had a small issue she took the time trouble shoot find it in the computer and get me taking care of. Employees like her are the back bone of any great company and corporation hopefully she grows in the company, and continues to provide excellent service!!!!

I just called and spoke to a very rude person who presented herself as the head boss when I asked…read moreto speak to a gentleman who is over several stores. She said she is the manager but learned that she's only the "closing" manager. She interrupted me several times; hung up while I had the other store on the line that was trying to help me. She was rude and very unprofessional. She told me she had nothing on hold for me or for pick up when in fact I did because I paid $119 cash. I heard nightmares about this store even from other AutoZone staff from different stores. If she's a member of management, that needs to re-evaluatd & she needs customer service training and needs to be a lot more polished.

Elliot G., the sales manager, was absolutely superb. His level of customer service felt like VIP…read moreconcierge treatment--on par with Walt Disney World. He was incredibly patient and explained everything as a true subject-matter expert, helping me fully understand the details without ever making me feel uncomfortable or uninformed. As a woman who doesn't know much about cars, I genuinely appreciated how respectful, clear, and empowering he was throughout the entire process.

If I could give them zero. It would be negative 100…read more This auto one employs the most sketchy individuals. Seriously. It's also not well kept, cleaned, and smells like homeless people. I purchased oil from this location and while I walked out, I beeped. I turned back around IMMEDIATELY! Because I don't need to get accused of ANYTHING! When I came back in the store, the cashier that rang me up, told me not to worry about it. So I put the oil in my car in the parking lot, noticed I needed more so I went back inside. As I walked in, I beeped. Mind you, I had on sweats, a sweater, and my wallet IN MY HAND VISIBLE! I go grab the oil and start walking to the front, I see an employee fast walking towards me and then she tells me I have to leave the store I said why she said "Because you're beeping and we don't know why"....that was the dumbest sh*t I ever heard! lol!! "You're beeping and we don't know why" so you kick me out of the store? Even though you're watching my every move. I'm not walking around the store. I go straight to what I need and check out. But they were so discriminatory that they just kicked me out! I was beeping because my very expensive wallet that came with the certificate of authenticity inside, also had one of those little thin plastic alarms inside. Which was what made me beep. But they didn't care, I was a black woman beeping, that's all that mattered....lol and that's why those employees will forever work at places like auto zone and arco.

Eric is a total efficient dude when it comes to knowledge and experience and his honesty. He place…read moresprings and anew breather system on my 2014 GS F Sport Lexus and it put this car above and beyond in performance. Unfortunately my car was stolen this year and I' m sure it was because of the profile and stance the new springs gave this car. So, by now this car is somewhere in another country. Totally devastated me. No car and I can only hope USAA will step up and do the right thing. So if you want your car repaired correctly and not get bad advice see Eric.

Eric has extensive knowledge with vehicles. He's worked on my civics and Camaro. Wether it's…read moresuspension, exhausts, and electronics he knows his stuff. Prices are fair and the parts he sales are quality (name brand) not the cheap parts you may get online. He even has a small waiting area if you wish to wait. Give him a try on your imports or domestic vehicles.

I came in knowing what I wanted. As I entered an older taller gentlemen greeted me and asked if he…read morecould help. He led me right to my product and checked me out. On my way out a noticed him following me, as I exited the store he asked a customer who was checking out next to me earlier if he needed assistance putting on his new wipers and then proceeded to help. I'm sorry I did not catch his name, but he obviously goes above and beyond.

It was pouring rain today, my wiper blade disconnected and I couldn't get it reattached. I stopped…read morein O'Reilly's on Martin way for help. They weren't busy, but the clerk just kept telling me they didn't sell that blade brand. I offered to buy a new blade, but he repeated they didn't sell that brand (Rain-x). I asked for help to reattach it, he again said they don't sell that brand and didn't know how. I have used the O'Reilly on Trosper for 18 years and they have always been beyond helpful and courteous. I just moved to Hawks Prairie and this was my first and last time in this O'Reilly's. Avoid O'Reilly's on Martin way, they obviously don't understand customer service.