On January 26, 2026, I purchased a 2017 Honda CR-V for $15,000 from Ciocca Toyota of Williamsport…read more I intentionally chose to buy from a dealership rather than a private seller because I believed it would provide greater reliability and accountability when purchasing a used vehicle. Unfortunately, within about 90 minutes of leaving the dealership, the vehicle began displaying multiple dashboard error codes and quickly became unsafe to drive. I live in State College, but happened to be in Williamsport for a meeting at the U.S. Army Reserve Center, where I serve as a Chaplain. After the vehicle broke down, I had it towed the next morning to a Honda dealership in State College for inspection. Honda replaced a VTC oil control sensor and performed diagnostic work totaling $721, which Ciocca Toyota of Williamsport covered. However, when I attempted to leave the Honda parking lot, the same error codes immediately returned and the vehicle was once again undrivable. Honda technicians indicated the issue likely involved the timing chain. Ciocca Toyota of Williamsport then arranged to tow the vehicle to their dealership and provided a loaner vehicle, which I appreciated. While the vehicle was at the dealership, my conversations with the General Manager became increasingly difficult. He repeatedly asked how much money I would be willing to contribute toward the repair, even though the vehicle had failed almost immediately after purchase. At one point, he told me he would report to the Vice President of the dealership group that I was "not willing to contribute anything" toward the repair, which was not an accurate representation of what I had said. I had just purchased the vehicle and simply could not afford additional repair costs. During these same conversations, the General Manager also repeatedly pointed out that I had declined a roughly $2,000 extended warranty and suggested that the decision was part of the reason I should contribute toward the repairs. However, after researching these warranties later, I learned that major engine failures, such as timing chain or head gasket issues, are often excluded or limited depending on the coverage level. I also asked whether the dealership could simply unwind the sale and apply the $15,000 I had paid toward another vehicle on their lot. The General Manager told me that it was not possible because the taxes on the transaction had already been paid, and the sale could not be reversed. I later learned that transactions like this can be unwound under Pennsylvania law. When the vehicle was eventually returned to me, the error codes reappeared almost immediately, and it had to go back to Williamsport. When I picked it up again the next day, it appeared to run normally for a short time, but about 11 days later, the dashboard filled with error codes again, and the vehicle became undrivable. Honda later informed me that the vehicle required a new head gasket and fuel injectors with an estimated repair cost of about $5,700. At that point, the General Manager told me the vehicle had been sold "as-is," and the dealership would not take further responsibility. Even after all this, I attempted to work with Ciocca Toyota of Williamsport in good faith to find a reasonable solution, as we still needed reliable transportation. The General Manager then proposed applying $9,000 toward the CR-V I had purchased for $15,000 toward a lease on a Toyota Corolla Cross with payments of about $315 per month. At first, the $9,000 figure sounded helpful, but after reviewing lease offers from other Toyota dealerships, it became clear that comparable Corolla Cross leases were widely available with about $4,000-$5,000 down and significantly lower monthly payments. In other words, while the $9,000 trade-in initially sounded generous, the lease structure would have placed us in a substantially more expensive agreement than typical market offers. In the end, what troubled me most was not simply that the vehicle had serious mechanical problems, but the way the situation was handled once those problems became clear. Because of this experience and the way the situation was handled, I would not recommend doing business with Ciocca Toyota of Williamsport or any other Ciocca dealership.

I just bought a 2026 Tacoma from this dealership and one of their salesman, Clayton R. I'll start…read moreby saying I should have purchased a vehicle awhile ago but kept avoiding the task due to past experiences with dealerships and a particular type of salesperson I'm sure I've no need to explain. For many numerous reasons with dealerships in my hometown of Kingston Pa., particularly a large dealership, I thought I'd drive to Williamsport where I work on the hopes that the car salespeople in that area would be as nice and as knowable as the people I work with down there. With that said i was not let down. I've no doubt I could have, and did for a bit, look around on my own without being hounded while being followed. When ready and had questions, I walked in and was greeted by Clayton who asked if he could help me. From that point, any and all questions I had were answered, in great detail. This once every decade experience was awesome. Once I had decided it was a go, I was directed to work with their financial guru, Fred, who had already found me a great interest rate and worked up a spread sheet on that covered everything and anything I wanted to know. Even with this portion of the process, Fred, like Clayton, was very knowledgeable beyond the basic facts presented in the documentation. I drove away from there within a few hours in a new vehicle. The process could not have gotten any smoother given the fact it was the morning after the large 1.24.26 snowstorm. In conclusion, thank you guys, keep up the great work. CC

I found a truck that I was interested in and got an outright quote with payment options. When I…read moredecided the payment would be to high I advised I would need to add a trade vehicle to the mix. I was low balled on the trade but figured that's the game you play at car dealerships. So I asked my salesman Tanner three times now in roughly three weeks if he could check on my trade value quote again as I'm close to the deal I would be comfortable with. Three times he's said he'll check into it the next day and three times I've heard nothing. Not a great way to do business or treat potential customers. Glad I read the other reviews before proceeding any further.

I just bought a 2020 Toyota Tacoma from Murray in April of this year. It's a basic model, had…read moreabout 54,900 miles on it at the time of purchase and seemed to be in decent shape. Recently, I had a message come up on the screen saying that there was a malfunction in the airbag system and now the airbag no longer works. A few days ago, the AC system quit working completely. Then I find the original sticker price was only $29,000 when it was brand new - Murray charged me $25,000 for this vehicle. I just looked at the used price on KBB and it should not have been ANY MORE than $23,000. I called them today to see if they would help me out with the issues (obviously upset when I called) and they basically told me there was nothing they could do since it was not in warranty. Then the guy literally lectured me on how I was coming across to him on the phone - sorry, guy.....who wouldn't be upset about this?? I just gave you $25,000 on a used truck that you overpriced me on and now you can't help me at all? It is a horrible shame, too....I had a great experience with Murray back in 2007 when I bought a Honda Civic from them. The Sales Manager is a pompous jerk. Do not go here, the customer service was awful. I am extremely disappointed with them and their lack of help with a used truck I've only made two payments on!!!!

Had purchased a truck there they knew the mirror was broke and said in front of me to the salesman…read moreI broke it I was a liar and the salesman looked at him said I was with her when we seen it lol the manager was a total jerk and very dishonest place

Half a star, service is terrible, people are rude, no common sense, I will never come back, avoid…read moreat all costs!!!! My truck sat in their shop a week due to an insurance claim. They didn't order any parts or start a Damn thing until the second week, they got the wrong parts in, they lied to my face, all's I got from them is a head ache, and 2 weeks without work, im self employed, I rely on my truck. I'll never rely on their service staff again! They deserve a negative star rating.

The dealership ruined my 2014 civic. I only had it for 4…read moreyears when they told me the piston blew and I would need to pay 5 grand to fix it. I ended up buying a 2020 civic. It was brand new and driven in from Jersey. It was not put on the back of a tow truck. I had 400 Niles on it when I was handed over the keys. 5 years later, I have been contacted by them via email to come in for oil changes I refuse to do so. The Salesforce made it very obvious to me that all they wanted was my money. I will never go back to this dealership. I have nothing good to say about them and I will let everyone within the sound of my voice now not to deal with this location. Buyer beware. The staff here are as ruthless as they come. They make it very obvious that all they care about is the money. The mechanics are even worse. They should have never let me walk back there to see my car.

Ciocca Honda is a nice car dealership near the booming Lycoming Mall Pennsdale area, and the only…read moreHonda dealer between Bloomsburg and State College. Ciocca Honda has retained a few various staff and sales folk over the years, from their inception as the old Fairfield Honda here decades ago. Sales tends to be a low-pressure situation, where you are free to roam the business at your own pace--and then notify a sales rep when ready to test or buy. If you are here for Service, the waiting area is a clean, pleasant place to wait while your vehicles is getting serviced. Complimentary water and coffee remain here, while the Covid pandemic appears to have killed the free popcorn that used to be served. Service staff always seem patient and friendly, and try to separate out what is required maintenance and what you need to be aware of ahead of time. Few new or used cars are currently available, due to the Covid pandemic--quite a wide selection of cars used to be available here, previously. Ciocca appears to be pushing Service very hard these days, which makes sense considering car sales appear to be severely low due to lack of stock. We don't have much choice for Honda sales or service in the Williamsport region, as Ciocca Honda is it--and it's not a bad place, overall.

Took my 2010 BMW into this dealers service department for a open recall on the airbag. They…read moreinformed there was also second recall in the vehicle, and the car would need at least a three hour service appointment because the valve cover ( top of the engine ) would need to be removed and new gaskets would be used. Okay cool.... That day 15 minutes before they closed I get a text telling me the car has a major vacuum leak, and if they were to fix it it would cost me over $1700. I informed them that the car ran perfect, so it must have been something they did. I requested to speak to the service manager. I was told he would get back to me. I had to call him Monday morning and I was informed even though my car wasn't broken when dropped off, it miraculously sprouted a vacuum leak and it was my problem. He then chuckled that the car was a 2010, and talked down to me like I didn't know what I was talking about. And hung up on me. Turns out they didn't remove the valve cover and shouldn't have been anywhere near the alleged vacuum leak. So went to pick up the car, start it. The idle is all over the place, bucks and chugs the whole way out of the parking lot, and service engine light is on. I go back inside and request to speak to the general manager. Service manager is reluctant and tells me it's pointless because the general manager will tell me the same thing. The GM listens to me, I informed him the car was 100% when dropped off now it won't hardly run. This clown tells me that it must be a coincidence that it broke and tells me he has too much other work and doesn't have time to deal with me. But offers to call me a tow truck, or I can pay them to diagnose my car that they broke!!! So I eventually got the car home service light still on. Stay far away from these arrogant clueless clowns, that more than willing to tell you how many years of experience they have at 30 years old!!!

Went to this location looking for a 5 series and they did not follow up with me for months. When I…read moreended up needing a car last minute they sold me one I was not looking for with many defects I found out about after the fact. The odometer is completely digital and will periodically not display when in use. This is one of the many issues the car has and if you believe it, they could care less once you sign that dotted line. To top it off the finance manager is a complete tool with no redeeming aspects to them. Treating every no I offered as a chance to sell me on something else I didn't need and ended up not helping me in the end. (Shocker right?) If you are looking for a bmw don't go here. Service is awful, selection is worse, and they'll do whatever they can to scam you with a smile on their face. There is a location not far from them that actually gets back to you and has a better selection. Hopefully they close soon because no one is ever on the lot looking at the 5 cars they have for sale and they are way over staffed.

I was listening to a radio ad for the Kaiser Brothers in which they said that…read morethe dealership was known for their integrity, honesty and true friendships and I found that so ironic because I am an ethicist, and I have been experiencing the OPPOSITE of these traits ......

Half a star, service is terrible, people are rude, no common sense, I will never come back, avoid…read moreat all costs!!!!!! Parts guy is only guy I like, everyone else sucks at life