I found a truck that I was interested in and got an outright quote with payment options. When I…read moredecided the payment would be to high I advised I would need to add a trade vehicle to the mix. I was low balled on the trade but figured that's the game you play at car dealerships. So I asked my salesman Tanner three times now in roughly three weeks if he could check on my trade value quote again as I'm close to the deal I would be comfortable with. Three times he's said he'll check into it the next day and three times I've heard nothing. Not a great way to do business or treat potential customers. Glad I read the other reviews before proceeding any further.

I just bought a 2020 Toyota Tacoma from Murray in April of this year. It's a basic model, had…read moreabout 54,900 miles on it at the time of purchase and seemed to be in decent shape. Recently, I had a message come up on the screen saying that there was a malfunction in the airbag system and now the airbag no longer works. A few days ago, the AC system quit working completely. Then I find the original sticker price was only $29,000 when it was brand new - Murray charged me $25,000 for this vehicle. I just looked at the used price on KBB and it should not have been ANY MORE than $23,000. I called them today to see if they would help me out with the issues (obviously upset when I called) and they basically told me there was nothing they could do since it was not in warranty. Then the guy literally lectured me on how I was coming across to him on the phone - sorry, guy.....who wouldn't be upset about this?? I just gave you $25,000 on a used truck that you overpriced me on and now you can't help me at all? It is a horrible shame, too....I had a great experience with Murray back in 2007 when I bought a Honda Civic from them. The Sales Manager is a pompous jerk. Do not go here, the customer service was awful. I am extremely disappointed with them and their lack of help with a used truck I've only made two payments on!!!!

I was listening to a radio ad for the Kaiser Brothers in which they said that…read morethe dealership was known for their integrity, honesty and true friendships and I found that so ironic because I am an ethicist, and I have been experiencing the OPPOSITE of these traits ......

Half a star, service is terrible, people are rude, no common sense, I will never come back, avoid…read moreat all costs!!!!!! Parts guy is only guy I like, everyone else sucks at life

Auto dealerships have more Junior and unknowable staff that reply to online inquiries and act as a…read moreconduit for a low level salesperson. They can't convey accurate messages in a timely manner. That's problematic. At Blaise Alexander, a successful chain of mostly subpar American manufactured vehicles, mixed in with Nissan and Mazda dealerships, don't rely on people who work with any sense of urgency. Its mind-boggling that car dealerships make the buying experience unpleasant. If a majority of vehicles in a dealership have poor to average ratings, you'd think they'd emphasize much better service and provide greater effort, to attempt to make up for what they are selling. That isn't so at Blaise. Prices are routinely above others in the market, which is what harkens when one group owns nearly 20 dealerships. I put in several requests by phone, email, and text with the dealership. I was very clear in conversation with one of the conduits who promised I would be getting a call from a manager. The excuse- "we got slammed ". The result, follow up emails are necessary to finally hear after over a day and a half later that the vehicle that I was waiting to make a deal on was sold during the day I was awaiting a call back. I never received the information requested. There's no apology. Nothing is done to rectify the situation. That translates to "we don't care". This stems from most car dealers and salesman having tunnel vision. Their words and actions are inconsistent, and they lack empathy. They don't understand basic principles of business, relationship development, maintenance, nor loyalty. They don't grasp principles such as brand equity and creating brand advocates. At the end of the day, customers need simply to rely on advice from friends, family, and business associates, reviews, reputable sites such as Consumer Reports, JD Power, US News & World Report, CarFax, Edmunds (owned by CarMax), among orders. This review is a reality check for an inconsistent family of dealerships that's inefficiently and ineffectively managed. Co-workers don't communicate, auto-generated boiler plate generic emails and texts are sent out, people sound as if their words are scripted, and time is wasted. Life is too short. Time is too precious. Look elsewhere.

New update on Blaise taking my car for a joyride. They lied about me getting a bed liner in my…read moretruck and took my truck out to run errands to Lewisburg. I verified it with more than 3 times that I was getting it and they come back and don't even fill the gas tank up. This Blaise in muncy is the worst place to go. Your employees want to do whatever they want to someone else's vehicle and not inform me on anything going on. Use a military man's vehicle for errands and not even fill the tank up

On January 26, 2026, I purchased a 2017 Honda CR-V for $15,000 from Ciocca Toyota of Williamsport…read more I intentionally chose to buy from a dealership rather than a private seller because I believed it would provide greater reliability and accountability when purchasing a used vehicle. Unfortunately, within about 90 minutes of leaving the dealership, the vehicle began displaying multiple dashboard error codes and quickly became unsafe to drive. I live in State College, but happened to be in Williamsport for a meeting at the U.S. Army Reserve Center, where I serve as a Chaplain. After the vehicle broke down, I had it towed the next morning to a Honda dealership in State College for inspection. Honda replaced a VTC oil control sensor and performed diagnostic work totaling $721, which Ciocca Toyota of Williamsport covered. However, when I attempted to leave the Honda parking lot, the same error codes immediately returned and the vehicle was once again undrivable. Honda technicians indicated the issue likely involved the timing chain. Ciocca Toyota of Williamsport then arranged to tow the vehicle to their dealership and provided a loaner vehicle, which I appreciated. While the vehicle was at the dealership, my conversations with the General Manager became increasingly difficult. He repeatedly asked how much money I would be willing to contribute toward the repair, even though the vehicle had failed almost immediately after purchase. At one point, he told me he would report to the Vice President of the dealership group that I was "not willing to contribute anything" toward the repair, which was not an accurate representation of what I had said. I had just purchased the vehicle and simply could not afford additional repair costs. During these same conversations, the General Manager also repeatedly pointed out that I had declined a roughly $2,000 extended warranty and suggested that the decision was part of the reason I should contribute toward the repairs. However, after researching these warranties later, I learned that major engine failures, such as timing chain or head gasket issues, are often excluded or limited depending on the coverage level. I also asked whether the dealership could simply unwind the sale and apply the $15,000 I had paid toward another vehicle on their lot. The General Manager told me that it was not possible because the taxes on the transaction had already been paid, and the sale could not be reversed. I later learned that transactions like this can be unwound under Pennsylvania law. When the vehicle was eventually returned to me, the error codes reappeared almost immediately, and it had to go back to Williamsport. When I picked it up again the next day, it appeared to run normally for a short time, but about 11 days later, the dashboard filled with error codes again, and the vehicle became undrivable. Honda later informed me that the vehicle required a new head gasket and fuel injectors with an estimated repair cost of about $5,700. At that point, the General Manager told me the vehicle had been sold "as-is," and the dealership would not take further responsibility. Even after all this, I attempted to work with Ciocca Toyota of Williamsport in good faith to find a reasonable solution, as we still needed reliable transportation. The General Manager then proposed applying $9,000 toward the CR-V I had purchased for $15,000 toward a lease on a Toyota Corolla Cross with payments of about $315 per month. At first, the $9,000 figure sounded helpful, but after reviewing lease offers from other Toyota dealerships, it became clear that comparable Corolla Cross leases were widely available with about $4,000-$5,000 down and significantly lower monthly payments. In other words, while the $9,000 trade-in initially sounded generous, the lease structure would have placed us in a substantially more expensive agreement than typical market offers. In the end, what troubled me most was not simply that the vehicle had serious mechanical problems, but the way the situation was handled once those problems became clear. Because of this experience and the way the situation was handled, I would not recommend doing business with Ciocca Toyota of Williamsport or any other Ciocca dealership.

I just bought a 2026 Tacoma from this dealership and one of their salesman, Clayton R. I'll start…read moreby saying I should have purchased a vehicle awhile ago but kept avoiding the task due to past experiences with dealerships and a particular type of salesperson I'm sure I've no need to explain. For many numerous reasons with dealerships in my hometown of Kingston Pa., particularly a large dealership, I thought I'd drive to Williamsport where I work on the hopes that the car salespeople in that area would be as nice and as knowable as the people I work with down there. With that said i was not let down. I've no doubt I could have, and did for a bit, look around on my own without being hounded while being followed. When ready and had questions, I walked in and was greeted by Clayton who asked if he could help me. From that point, any and all questions I had were answered, in great detail. This once every decade experience was awesome. Once I had decided it was a go, I was directed to work with their financial guru, Fred, who had already found me a great interest rate and worked up a spread sheet on that covered everything and anything I wanted to know. Even with this portion of the process, Fred, like Clayton, was very knowledgeable beyond the basic facts presented in the documentation. I drove away from there within a few hours in a new vehicle. The process could not have gotten any smoother given the fact it was the morning after the large 1.24.26 snowstorm. In conclusion, thank you guys, keep up the great work. CC

On November 13th, we drove thirty minutes away and we called on our way and when we arrived they…read morehad the cars we were looking at warmed up and ready to test drive! Tyler was so nice and was very welcoming! I loved how everything was ready when I got there and started the process right away. Tyler was very professional, we arrived a couple hours before they closed and he was more than willing to help, he made the process flow nicely and was very organized to purchase my 2023 Nissan Sentra.

RUN AWAY FROM THIS DEALERSHIP!! This is one of those occasions when you wish there was an option…read morewith zero or negative stars. There's no way to say this any nicer: these guys are crooks! One of their business models is to clear any check engine codes, then assure guests that vehicles have no issues. Naturally, it just takes until the next morning for you to discover that you've been shafted. They are con artists! If there's a school for disreputable, lying, unscrupulous and immoral sales tactics, it's taught here at this dealership!

The dealership ruined my 2014 civic. I only had it for 4…read moreyears when they told me the piston blew and I would need to pay 5 grand to fix it. I ended up buying a 2020 civic. It was brand new and driven in from Jersey. It was not put on the back of a tow truck. I had 400 Niles on it when I was handed over the keys. 5 years later, I have been contacted by them via email to come in for oil changes I refuse to do so. The Salesforce made it very obvious to me that all they wanted was my money. I will never go back to this dealership. I have nothing good to say about them and I will let everyone within the sound of my voice now not to deal with this location. Buyer beware. The staff here are as ruthless as they come. They make it very obvious that all they care about is the money. The mechanics are even worse. They should have never let me walk back there to see my car.

Ciocca Honda is a nice car dealership near the booming Lycoming Mall Pennsdale area, and the only…read moreHonda dealer between Bloomsburg and State College. Ciocca Honda has retained a few various staff and sales folk over the years, from their inception as the old Fairfield Honda here decades ago. Sales tends to be a low-pressure situation, where you are free to roam the business at your own pace--and then notify a sales rep when ready to test or buy. If you are here for Service, the waiting area is a clean, pleasant place to wait while your vehicles is getting serviced. Complimentary water and coffee remain here, while the Covid pandemic appears to have killed the free popcorn that used to be served. Service staff always seem patient and friendly, and try to separate out what is required maintenance and what you need to be aware of ahead of time. Few new or used cars are currently available, due to the Covid pandemic--quite a wide selection of cars used to be available here, previously. Ciocca appears to be pushing Service very hard these days, which makes sense considering car sales appear to be severely low due to lack of stock. We don't have much choice for Honda sales or service in the Williamsport region, as Ciocca Honda is it--and it's not a bad place, overall.

My experience & the experiences of many others show a pattern:…read more Blaise Alexander Subaru in PA has become the perfect example of why people don't trust dealerships. Their tactics are consistently misleading, their communication is terrible, and their service department has no regard for accuracy, honesty, or customer safety. * Bait‑and‑switch behavior: They'll tell you one thing when selling the vehicle, then completely change the story when it's time to honor that promise. Even basic issues that were supposed to be fixed "within the first few months" suddenly become your problem once you try to hold them accountable. * Service department that makes things worse: People bring in cars for warranty work and leave with vehicles that barely run--some even break down immediately after leaving the lot. They claim they "test drove" the vehicle extensively, yet Subaru Starlink reveals they barely touched it. The dishonesty is unbelievable. * Constant contradictions depending on who they're talking to: A woman brings in the car? Suddenly it's "dangerous," "needs thousands in repairs immediately," and "the bearings could fail any second." Her husband calls? Magically the tires are fine, the bearings are fine, and repairs "aren't urgent." This dealership absolutely does not treat customers equally. * Terrible communication: Weeks go by without returned calls. Service claims they "don't get messages." Sales blames service. Service blames sales. Nobody takes responsibility for anything. * Pressure tactics instead of real solutions: Instead of fixing the issues they promised to repair, they try to push customers into trading in the vehicle they just bought--at whatever value they decide. At this point, it's clear Blaise is not interested in customer service, honesty, or even basic competence. They have a near‑monopoly in the area, and they act like it. Buyer beware. For your own sanity, drive 30-50 miles somewhere else. You'll save yourself months of frustration, broken promises, and potentially thousands of dollars in bogus "urgent" repairs. I will never purchase or service a vehicle at any Blaise dealership.

good service ...But they need to make a huge profit off everyone.. $50.00 spark plugs,each...never…read moreagain...take your service somewhere else and save money..save receipt for warranty..100% markup on parts. BS