I had an estimate done Oct 12 for a new roof. I requested to pay cash, but was talked into 12…read moremonths 0% interest. I entered some information on an ipad and was told to expect an email with additional forms to fill out. 3 weeks later, Lynn from Herbert's called asking if I had filled out the forms. I told her I didn't get an email. She said when I do, fill them out and they will schedule a date. Week later Lynn called again asking if I got an email. I did not. She then gave me the phone number of the finance company they work with and she also gave me their business ID no? Not sure what that was. The finance company said they could NOT talk to me directly, only with Herbert's. He put us on a 3-way call, (I think I was not supposed to hear that conversation). "I have XXXX on the line and she is hot (angry). Said she offered cash but . . . ." Total disrespect from the finance company dude. I should have looked for a new roofer right there. But it was the guy from the finance company who was rude. Turns out Herbert's never sent them my information, so I was never going to be sent an email. Anyhow, Lynn then gave me another number to call. At that point, I called the office the next morning and said I wanted a strictly cash transaction. If they didn't want to do it that way, I would find another roofer. Oh . . . they wanted to do it but my down payment wasn't big enough for a cash transaction (stated matter of factly). . . . . . I then had to ask her for the additional amount to be paid. I was put on hold and then WAIT FOR IT. . . Lynn came on the phone apologizing. She was sorry things were not working out, but once they received my check for the additional down payment, they would order materials and schedule a date. Two weeks later, I had to call them back. I was placed on hold . . . WAIT FOR IT. . . .Lynn came on the phone apologizing again. They had my check but the scheduler was on vacation and no one else was aware I had to be scheduled. I should expect a phone call the next day (Friday) to schedule a date. How do you think that turned out? That's right . . . no phone call. I believe they called the following Tuesday. Roof job scheduled for Dec 12. The guys were great, there on time, it only took 5-6 hours. No complaints with the actual job. I really didn't have any complaints about the cost either. Job site manager said the dumpster would be removed and I would get an invoice for the remaining payment. 5 days later, the dumpster was still in my driveway, I called the dumpster company to have it removed. Shortly thereafter, received a phonecall from Herbert's WAIT FOR IT . . . apologizing that the dumpster hadn't been picked up. Then received a phone call from Lynn (in an irritated tone) asking for the final payment. Honestly if I had to do it again, I'd go with another roofer. This was the worst experience I've had in a while. Definitely steer clear of Lynn.

Refused to do chimney flashing repair unless I got the whole roof replaced. $18k+ and 2 years…read morelater: The flashing still leaks. They tore my gutters off after saying they wouldn't. Called their service line mid-job and was told they (conveniently for them) stopped providing gutter services 4 months prior. The gutters were put back up, but now they leak all over and a facia board is sagging. Putting new shingles on went fine- the only part of the job that went "okay." That's until one of the roofers put a foot through my cieling. At that point, they tried to blame water damage further down the cieling and refused to repair it. Gaps were left all over that allowed bees and squirrels into the home. The young project manager, who I've been told is no longer employed there, refused to discuss items that were left out of my quote, like a boot around the electrical hook up- something that needs to be put on according to code and should not have been missed. He called the next-higher-up manager. When he arrived, the attitude he threw at both me and my parents nearly instigated a fight. Between the lies, the poor quality of installation, the employee turnover, and the lack of accountability, no one should use this company.

From the first contact to the jobs finish, very professional. Thanks Kyle for reaching out…read morepersonally several times to keep me updated and posted. Thank you all at Star for your 5 STAR performance.

Star Improvements of MI did an excellent job on my roof! From my very first contact, they were…read moreprofessional and communicated every step of the way. Highly recommend!!

Roof job was good, clean up afterwards was BAD, left 3 bags of trash in my gutters, (water bottles…read moreand caps, nails, wood and shingle pieces. Notified the owner Mr Clements and also I sent pics of the trash and the drip edge was poorly installed where some areas have gaps, bent areas and broken piece. 2 days later no service call has been made so meanwhile hubby had to climb on an unstable ladder to clean the side and back gutters. After sending videos and pictures he responded that was alot of trash and went on to say he's leaving Sunday for vacation and will send someone out next week but there are 4 days left before vacay starts. What a nightmare.

Great service and wonderful work, pricing is appropriate and he works efficiently! the custom…read morebathroom remodel was so well done I rehired for more repairs and remodels, 10/10 recommend service. won't hire anybody else for future work!

From the owner: Flooring Drywall…read moreBathroom remodels Kitchen remodels Custom fireplaces Roofing Siding Landscaping