Kym was awesome. Very responsive when I reached out on Yelp around availability…read more Pricing was reasonable and she came that week for tuning our piano. She was very transparent around the effort required. It had been a long time since the last time we had it tuned so she had to do a couple passes for pitch correction, but now it sounds fantastic. Definitely will be calling her again in the future for regular tunings!

Excellent professional service! She is wonderful. Highly recommend…read more Communicated well with us on arrival time, etc. We will use her services again!

He might be good at what he does, but he charges a pretty penny ($1000) and then he surprises you…read morewith extra charges later. Had work done, then when we wanted to pick up our piano, he charged us another $100 just to be able to retrieve our own piano. He is also erratic in his behavior. One minute he is charming, the next minute he is livid. He also takes an hour to answer a 5 min question. Very temperamental. And once he has your piano, he's got you. He holds your piano hostage till you do what he wants.

Service, value and communication was amazing. Will definitely call again for any piano needs.read more

Joseph was amazing! Very nice and willing to explain the entire process of tuning/repairing our…read morepiano. I will use him for all our piano needs from now on!

Joseph came over and worked on my Estonia Parlor Grand. It is about 15 years old and the felts…read moreneeded work (he did a 're-shape and decompression' - i.e. he sanded off the wear marks on the tips of the hammers and did with the pokey thing. I cannot really expressed how much this improved the sound. Here are a few impressions: the tone is smoother, and also more focussed. THe accents are very clear and defined without having to hit the key too hard. The soft parts are more singing and colorful. It is easier to bring out the voices. The leading voice is very clear and bell-like. I could just go on and on - as I play it I keep hearing more good qualities. I am working on an Impromtu by Schubert, a Chopin Ballade, and Beethoven's opus 109. It is like being a painter and being handed a pallette of bright pure colors, where before you had only a selection of dull and dark.

I have used Uriel before - he does magnificent work -- worthy the wait time to get the finished…read moreproduct. Well worth the price.

From the owner: For decades, master craftsman and piano restoration specialists at Uriel's Piano have amazed piano…read moreowners and dealers with their superior artistry, attention to detail, and professional customer service. Like great artists working in oil or paints, Uriel's Piano relishes working on the world's finest pianos. The fine carpenters and expert woodworkers at Uriel's Piano view all pianos that enter their facility as valuable instruments or heirlooms and consider it a privileged challenge to work on them.

Ashley does amazing work as she is very experienced & knowledgeable in her ability to focus until…read morethe piano resonates as intended from creation Her delightful personality & willingness to educate us on the various aspects of care for the baby grand.made our experience with her enriching

It was such a pleasure to watch her work. We had a Yamaha grand that we received as a present and…read morehadn't been tuned for 10 years! She patiently tuned each key and then meticulously cleaned the inside. She was communicative and easy to work with. Thanks so much!

Marc was a great find for tuning and fixing some broken keys on my Baldwin upright piano. He…read moretaught me a lot about proper care for this instrument. Thanks Marc

HORRIBLE EXPERIENCE! I should have known from the minute he showed up in athletic shorts and…read morebarefoot things were off. Talked a lot, never attempted to tune it. Quoted his $1900+ to fix the "double strike" on a free spinet. These pianos are not worth that price so is he a scammer? Taking advantage of people? I won't go more into detail here, but AVOID!!! I hope you're reading this before and not after.

I have scheduled a piano service with Burgess Piano Service. Although my service appointment is not…read morefor another few days, I am completely satisfied with the company's ability to respond quickly to customer requests. Based on the price estimates I've received, it sounds like Burgess Piano Service is extremely reasonable in terms of their service fees. I am absolutely confident that I will be writing another review in the upcoming days praising the company for their outstanding work. To be completely fair, I will include what I paid, length of overall service, and my (best) explanation of the work included. Very excited to have a Class-A technician. In my research, this family-owned company really is the best out there. *** Following Up: Burgess Piano Service has just finished servicing the piano. Bob Burgess found minor issues with the pedal and dampers and adjusted them very quickly. Next, he did a thorough piano tuning (better than I ever have in the past). My total cost was $135. I find this completely reasonable and hope my review helps other choose Burgess Piano Service in the future. Thanks again Bob ***

I have used Bob and BUrgess piano for years. This is one hell of a cool cat. Thank your Bob, for…read moreletting me sound as good as I can! A++++

The TL:DR is if you are wanting someone who is prompt, on time, fast, understands how to move a…read morepiano, how to care for it, and what your next steps should be, all at probably some of the most reasonable prices, then these are the people for you. Received a fast, prompt reply to my request, scheduled to pick up my piano the next day from the previous location, and moved it to the new location. Was on time, had it loaded in 10-15 minutes, and was off to the next location. Drop off was fast and efficient. You can tell that they have been doing this a very long time and did not outsource their work to "teams" who do bulk moving like I have seen others do. Once completed, provided some instructions on how to care for the piano, some things to do and not to do, and proved some contact information for someone to tune or provide any repairs. They also happened to be the cheapest quote I received and delivered it the fastest. Now, there are some things that some people will need to consider. Professional... yes. Fast and efficient... yes. Knowledgeable... yes. No nonsense... extreme. If you are not used to dealing with people who know exactly what to do and are no-nonsense, they will come off as being short or being rude. They aren't going to be the people who sugarcoat things or tell you something because you want to hear it. They are the type of people who will be straight up, honest, and tell you the things you NEED to hear and understand, even if you don't want to hear that, because they are dealing with YOUR very expensive instrument. Overall, highly recommend for local movers who can get the job done quickly, efficiently, and affordably.

Very kind, professional and easy to work with! Quick response time with a very good price.read more

We're in the process of moving off the continent and are trying to sell our baby grand. After…read morefinding positive reviews on Angie's list, we hired Brandon to appraise our 1970's refurbished baby grand. He came all the way to The Colony, TX, was on time, courteous, and thorough. He was so honest and thorough that he asked us for more time to complete the appraisal since our piano was a unique model of Baldwin that had only been in production for a limited amount of years. I love his honesty! We had a verbal appraisal done and later we called Brandon again for a written one. He was so very accommodating, responsive, and such a great lister on the phone. We highly recommend them for the fulfillment of your piano needs.

TL;DR: Paid $1,450 for piano repairs, got ghosted for nearly two months, and only got my piano back…read moreafter involving the police. I'm writing this review to warn others about a deeply troubling experience with Brandon Lewis, owner of Perfect Pitch Piano. After years of routine piano tuning without issue, I hired Brandon in April 2025 to refurbish the keyboard action of our Boston Grand Piano. He quoted $1,450 for the job, took the keyboard to his workshop, and accepted a deposit. Brandon picked up the piano action on May 12, 2025, and promised to return it by May 16. What followed was a string of missed appointments, broken promises, and excuses ranging from medical issues to weather delays. Despite paying the full balance, the refurbished keyboard was never returned. Communication became sporadic and evasive, and attempts to resolve the issue were met with silence or further delays. After weeks of trying to recover the keyboard, I had no choice but to file a police report. In researching Brandon further, I discovered multiple prior reviews from other customers describing similar fraudulent behavior. I strongly recommend reviewing recent feedback from other clients on his Yelp page, where similar complaints--including one involving a Steinway piano action--suggest a troubling pattern, not an isolated incident. The detective assigned to the case attempted to contact Brandon multiple times using all the phone numbers on file, but received no response. It wasn't until the detective left a message stating that charges would be pressed and an arrest warrant issued that Brandon finally returned the call. After much back and forth, Brandon agreed to return the piano action. He claimed he had been hospitalized, that his phone was stolen, and that Apple took an extended time to restore his credentials--hence his lack of communication. Ultimately, Brandon returned the piano action on July 7, 2025--nearly two months after the original promised delivery date. Please do your due diligence and consider alternative providers. What began as a routine service turned into a time consuming and frustrating ordeal.

Excellent company to work with. we stored our piano for a remodel and appreciated the care the…read moreentire organization took with our short 3 and 1/2 storage time. The front office, the moving teams and Armando Alonso, piano tuner! We have the most beautiful, clean and well-tuned 75+ year old piano!

OMG! WHERE TO BEGIN! First of all: SUPER EXPERIENCED!!! Second of all: Professional. And third of…read moreall (though not last in the least): Friendly, not only with us as yhe client, but with each other. The guys truly enjoy working with one another and they bring a fun and light-hearted (while still maintaining a serious and determined focus to the task at hand) to the whole piano-moving experience. 5 out of 5 stars, you guys. Thank you so much!