Ok, I'm deducting a couple stars after going in a few times. I really like the staff, at least personality wise. They are all very nice and caring. I have no complaints about the care I've received so far.
I do have a couple about the admin. staff. When I first called to make an appt, I spoke to Patty, who was super nice and helpful. But once I started going in, I've had to talk to another girl who's at the front. She's not nearly as personable. She's not rude either, but seems kind of disinterested or something. She's usually on the phone with a personal call every time I go in, with isn't professional. Then sometimes i call to make an appt, and she sounds like she doesn't have time for me. Probably because she need s to get back to talking to her friends.
Second, I've been going there for a couple months already, and have been using my insurance benefits to cover the cost. I always pay my copay too. But then the other day I got this huge bill from them! I was like," WTH?!" It looks like they weren't billing my insurance properly. I still have to clear this up with them, but what a hassle! Of course, if it turns out that everything is in order, I'll have a big bill to pay, and no one ever told me about it! Makes me not want to go back. :( read more