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    Physiophyx Physical Therapy

    5.0 (3 reviews)
    Open 8:00 am - 7:00 pm

    Services - Physiophyx Physical Therapy

    Physical therapy

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    2 years ago

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    Vista Physical Therapy Alliance

    Vista Physical Therapy Alliance

    4.5(6 reviews)
    2.3 miFar North

    I had an emergency surgery on my finger joint back in December due to an unfortunate incident…read more After my surgery, I was told I needed occupational therapy. So I started to search around to see who would be able to have my insurance cover it. Vista Physical Therapy in Alliance gave me a call back and let me know they accept my insurance and that it would be covered. So I signed up with them for twice a week with my $25 copay. I walked in one day at the beginning of February (One and a half months after starting with them) and saw a weird balance on my account. I got worried because, I am already on a tight budget with everything else as is. So before I went in, I had them look to see what that was. The woman at the front assured me it was a mistake on the address for the insurance company and that everything was covered and good. She told me to just make my copay payment. So sure enough, I went for another month without anything being said to me about it. I paid everytime I went in and have an emailed receipt for every visit. In March, I get a call. Apparently, my insurance never covered occupational therapy and only would cover physical therapy. So they told me my balance was over $3k. First off, I confirmed with them 4 different times to make sure it was covered. You don't sell someone on a $25 copay and then come back and go "oh by the way, it actually wasn't covered and its going to be over $100 per session". Thats the business' mistake and the appropriate thing to do would have been to say "Hey, we messed up. Thats on us but going forward this is what you would need to pay per session". I would have never spent over $1k a month on 2 times a week when I already owe thousands in other medical bills. I've already spoken to a medical lawyer. I am very appalled by the situation and the way they handled it. I would like to note that the only reason I have 2 stars is because my therapist, Tori, was great.

    I have been receiving physical therapy at this facility since. my recent shoulder and carpal…read moresurgeries. EVERY person working at this facility is awesome!!! from receptionists to therapy, i have been treated with kindness, patience, and respect. i always look forward to each visit. not only to receive the excellent theraput care which I am confident will restore my body to pre surgical condition, but also to see the sweet employees who welcome me and take care of me. Hands down, the best Physical Therapy establishment ever!

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    Vista Physical Therapy Alliance
    Vista Physical Therapy Alliance
    Vista Physical Therapy Alliance

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    Premier Rehab Physical Therapy

    Premier Rehab Physical Therapy

    3.6(16 reviews)
    3.7 miFar North

    Awesome people. Super nice. Amicable, relatable, friendly. Very helpful and knowledgeable. I highly…read morerecommend Premier Rehab in Keller. Superlative job form every one. Excellent work!!!

    Physical therapist was ok, but office experience is terrible. There must be 5-8 people in the…read moreoffice, but none that can schedule you or check you in. For that, there's a kiosk that you STAND at and FaceTime someone somewhere else. This is a challenge to start given I'm there to rehab a hip surgery, so I'm there balancing on crutches with my phone while this lady on a computer screen rushes me to confirm appointments on my phone. Then, she doesn't even give me 5 seconds to get the appointment in the phone. The appointment times are very limited, so when I suggest we schedule a bit further out to ensure I can get them all in, she says " I can't schedule without your providers approval." No attempt to help, no working with me. After I push, asking several questions and having to "prove" why it would be helpful for all involved (in front of a line of people), she finally says (somewhat rudely) that the provider is the therapist who is standing right behind me. Ok, well, again I'm on crutches, I don't know your specific language and separation of duties talk and you could have just asked the person for me if you knew and saw. Last she said to wait for a printout of my schedule, but after standing there for 10 more minutes without anyone even acknowledging us, we left. Terrible customer service and way out of touch with who you are serving. To bad because the actual therapist was great.

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    Premier Rehab Physical Therapy
    Premier Rehab Physical Therapy
    Premier Rehab Physical Therapy

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    Physiophyx Physical Therapy - physicaltherapy - Updated May 2026

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