21 minutes ago I just left there after being told that I had…read morebeen discharged back in January due to dispute with a staff member over the phone about my care. The dispute was not with Vicki Cooke my former NP, she had never talked to me about it, she was out of town during this time.... I guess it's common practice now to have no say so about your care. Regardless, you discharged me as a patient, fine, I will go someplace else... My complaint, you sent out a certified letter in January, or you say you did, you wouldn't show me the receipts. I never received any letter, why would I have shown up for an appnt if I had received it. I had an appnt scheduled on 6/14 since my last appnt in December of 2017. I received a call to confirm my appointment, I asked to change the appnt to today's date. Yesterday I received a call to confirm my appointment. I came in for my appnt, I was asked to update paper work and then taken back to a room.... It was then I was finally approached about the letter that was "sent" out in January. Vicki Cooke would not even come and talk to me. I was humiliated and all of this was over a dispute with a very rude staff member about antibiotics for a sinus infection. Today I came in with a black eye and a hurt shoulder from a fall yesterday, I thought I was going to have it looked at. . I guess I need to find a new doctor to take a look at it.... My advice to the staff there, if you discharge someone as a patient make sure your staff and the patient knows about it. And to Vicki Cooke, I suggest you take the time to talk to your patients before you make rash, uninformed decisions. I'm truly baffled at this, all over antibiotics for a sinus infection.

I couldn't think of a better place to go for my medical treatments. I have diabetes and I have to…read moresee my Dr ( Vicki Cooke ) every three months. So over the years I have been there a lot. I have experienced nothing but kindness and care from Vicki and her staff. It's unusual for a Dr anymore to sit down with you and look you in the eyes and ask how you are doing.... This is a place that cares about their patients.

The angry screaming woman called the police on me and told them I was trespassing. LOL…read more The truth is the angry screaming woman refused service because she didn't like the fact I wouldn't get on the table; I needed to sit in the chair as I was not feeling well due to a suspected ear infection. These people are angry that you're even there, and it's evident as soon as you walk in the front door. They provide masks and insist you wear them the entire time there. I was having trouble wearing a mask that long with the ear issue. Joe Biden says Covid is over. They must be addicted to those masks.

Went today for cough, everyone was kind from walking in the door to leaving. Listened to my current…read moresituation and responded. Did not wait long came early for web check in and was in before my on line appointment.

Few of the nurses are really nice, professional. Most are horrible, my wife has C-Diff which causes…read morediarrhea, she has a catheter and isn't mobile. I called the nurses station that my wife had pooped and needed to get clean up as she has really bad sores on her butt. I called at 10:15 it's 10:55. And finally a rude nurse arrives

Truly wonderful folks at this location. Always have someone walking in at the ER nagging about the…read morewait. Yet the lab tech's , nurse's and doctor's are hard at work. I find a lot of people are impatient. Folks expect everything right now. We are lucky for the medical care we receive in America. Think if you had to walk for two days to a clinic. Then wait another two days to be seen. Truly a lot of selfish and ungrateful folks in this great nation. Erlanger East is a wonderful place full of wonderful dedicated people. Thank you for your wonderful service of care.

This place is a joke. Don't waste your time or money with these people. Have never dealt with…read morepeople that were so rude and obviously didn't know what they were doing.

I recently went to see them when I hurt my leg, this place could not have been nicer. The staff is…read morewonderful and you really feel like you are getting great care. The nurse named Lindsey has went above and beyond to make sure that I got great care. I would recommend anyone to go here. Excellent service.

I went here to get my meds back on track from having been off of them for a couple of years. The…read moredoctor i saw got me refilled for my normal meds mand got me some rx's for some other issues I have. My only small dislike is that its walk in only but that also means you can see a doc when its convenient for you

Was looking for a new primary care and this place did not disappoint. Front office staff friendly…read moreand efficient. The wait time was minimal and the nurse was kind and very attentive. I saw Emily, NP, and she was knowledgeable, kind and at no time did she appear rushed. I had a lot of questions as well as medications that needed to be refilled. She answered all of my questions and explained everything in detail. Probably spent an hour with me which is unheard of in today's treatment of patients. Also, I was impressed with how clean the office, bathroom and exam room was. I would highly recommend this clinic to anyone looking for excellent treatment and great office hours.

In town on vacation when I busted my chin open rafting. Went to Chi Memorial and they had me…read morestitched up and out the door in no time! From the initial call to the nurse and nurse practitioner, everyone was extremely nice, efficient, and did a great job taking care of me at a very reasonable price! Don't ever plan on going back, but wouldn't hesitate to highly recommend them!

Stopped by at 7:50pm after my daughter was injured in a basketball game. The lady working up front…read morehad already put her coat on to leave. She said we aren't seeing patients tonight because we have a burn victim that's gonna take a while. You should just go to the hospital. What? So you turn patients away while you're open and recommend they go to your competition? Well, ok. This place totally whiffed tonight!

If you are looking for urgent care or a pcp this is the place! My friend goes here and keeps…read moretalking about how proactive and professional Dr siddiqui is ! My next appointment will be at this practice! Angie the office manager is also super nice !

This is the worst place I've ever had the misfortune of going to. I went there 8mo ago for strep,…read morepaid at the counter before the appointment as stated in their policy. I was in the waiting room by myself for two hours and when I finally got seen it took another hour to get my strep test done(they told me it would be 10min). I ended up having to go to the doctor next day because they were so unhelpful. Today I received I call saying that I owe them money from 8mo ago and they refused to give me an itemized bill (I asked 4 times). Shady. Spoke to the manager, she couldn't give me an itemized bill either. So unless you want to get harassed on the phone half a year after your walk-in, go to AFC across the street. They take care of you fast, actually do their job and do it right! It's even cheaper there! This Bradley urgent care is run-down and shady, go somewhere that will help you.

I'm going in as a new patient to see Doctor Wang. I checked in at the front desk, (not a computer)…read morehad a lovely conversation with the front desk staff and took my seat. The nurse called me back about10 minutes later and performed the normal procedures, weighing, height, blood oxygen levels, etc... Dr. Wang came in about 5 minutes later. He is a friendly man and wants to hear about your health, history and lifestyle. I never felt rushed and he was easy to talk to. He explained his methods of care, his rating on what you are doing now, and any changes of action that is easy to understand. He said he wanted lab work and it could be performed on site! Wow! No fasting, no going to some lab, no waiting! The whole appointment was just over an hour and I'm done! The next day I received an email with my lab results and what he want to tweak! That was so quick! I am very impressed with the entire practice from the ample parking, and friendly staff, to the attentive nurses and doctors to the painless quick lab facilities. I would highly recommend them to anyone who is looking for a new Doctor. Truly a medical practice like is should be!

My first attempt the doctor was twenty minutes late before even calling me back. My second attempt,…read moreI left work early to go to my rescheduled appointment day and time and they had a note up saying closed for inclement weather but there was no attempt to even contact me and I still received my check-in notification by email. I never should have given them a second chance and I'm taking my family elsewhere in the future.