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Lubbock, TX

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Physical Therapy Today

3.4 (5 reviews)
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Crown Point Health Suites - Our spacious therapy gym with all the equipment and staff for a speedy recovery

Crown Point Health Suites

3.2(25 reviews)
4.3 mi

Some of the nurses are good, some of the CNA's are good but basically very lazy. They have to be…read moreasked to change the sheets, sometimes they will sometimes they won't my mother went 2 weeks before her sheets were changed. Their food is HORRIBLE! Short people get the best care. If a med aid calls in on a short term house they pull from long term making them wait on their meds. My mother is on meds that need to done at certain times and when they pull the med aids she does not get them the way she should. I have been actively looking for another facility to move her to.

My experience with this facility was extremely disappointing. My grandmother was here for…read morerehabilitation and also has dementia. Throughout her stay, Annie Mendoza treated both my grandmother and our family with very little respect. Whenever we needed assistance, she often rolled her eyes or made us feel like we were inconveniencing her. During my grandmother's two-week stay, she wandered out of her room without our knowledge. We were not informed until the following day. At that point, Annie told us that a family member would have to stay with my grandmother 24/7, which we did not believe was an appropriate or acceptable solution. It felt like we had to fight to get even basic care and assistance for my grandmother. When our requests were finally addressed, they were often met with a rude attitude. We also spoke with the director, Gloria McGinnis, regarding our concerns. Unfortunately, we felt that our concerns were not taken seriously, and no meaningful effort was made to address the way some staff members interacted with patients and their families. On a positive note, Blue and Rhonda provided outstanding care. They were compassionate, attentive, and genuinely seemed to care about my grandmother's health and well-being. We are very grateful for the kindness they showed her. Based on our experience, I would not recommend this facility to families seeking compassionate, respectful care for their loved ones.

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Crown Point Health Suites
Crown Point Health Suites - Beautiful dinning room in the Diamond House

Beautiful dinning room in the Diamond House

Crown Point Health Suites - The outdoor therapy courtyard our guests love to use on beautiful sunny days

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The outdoor therapy courtyard our guests love to use on beautiful sunny days

Physical Therapy Today - physicaltherapy - Updated October 2026

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