I have used PHX Clean three times and each time gets worse. The first time, we used them to clean the carpets in a rental. I wasn't blown away, but I wasn't disappointed.
Then we used them to do carpets, tile, and move-out clean on a rental. $700 later, I went to inspect. There were salt packets, cat food, and peas jammed into the corners of the kitchen floor and grease spots/food spills still in kitchen cabinets and appliances. The owner sent the cleaning crew back to touch up, but the cleaning crew said the floors were the owner's problem.
The last time we used them was for my house for carpets and tile. I wanted to give them the benefit of the doubt. The owner said they would help me move my couches (several feet) from the family room to the kitchen. (He did say this was against the insurance policy but since I was good customer would make an exception.
I am confident my appt. was on Thursday. On Tuesday, they called saying they would be at my house between 12 and 2. I quickly scrambled to move all of my furniture except the two couches. At 2, they called to say they were running late and it would be closer to four. After 6, they showed up.
To my surprise the job was subbed out to another company. After some additional up-charging, I asked for help moving my two couches and was told they couldn't. I explained what the owner promised me and my disappointment with the appointment so far. The tech excused himself to go and call the owner to presumably tattle on me and still would not help move my couches.
They started cleaning my carpet after 7 pm. Three hours later, they were finished. I must say, I am impressed with the carpet cleaning. (Must have been the up-charge, and using a machine PHX Clean doesn't even own.) I have gotten my tile just as clean with baking soda and a grout brush.
I did call the owner and ask him to call me back. I still have not heard anything. read more