This review is in regard to an incident at Fresh cannabis regarding an employee named Danielle who was extremely unprofessional, disrespectful and rude to a coustermer.
My Husband went to Freash Cannabis on 12/08/2016. While he was there the budtender sold my Husband their "Select Line" of oil cartridges that come with a case, battery and battery charger. Cost in tottol ended up coming to $70.00. He was then told, "If there's any issues at all with the product to return it within 3 days of purchase and to bring the receipt.
My husband gets home with the Select Line oil pen. We read the instructions follow them. Charge the batterie, twist the oil cartridge on, I was able to pull two hits where the oil tastes normal. After that there was an extremely strong burning taste. You could tell by the taste that there was a problem with the coil and wick. We then repackaged everything back up and decided to return the product the next day as the store was closed by then.
12/09/2016
My Husband asked me to return the product because he had a long day at work. I say, sure. Then head over to Freash Cannabis. When I arrive I check in and am able to head strate back. I'm greated by two employees, male and female. The male says, "how can help you!". I say "my husband was here yesterday and we're having issues with this product and would like to return it. He asks me what's wrong with it, I tell him and he said okay, with returns the manager has to be here and she left earlier in the day. I say, my husband was told that we shouldn't have a problem with any returns. I then say, "so are you telling me that I won't be able to return this product tonight? That's a lot of money, and I was wanting to pick something else out. He started to say that the manager would be in tomorrow. I said that won't work for me. Is there any way to contact her? He looked kinda iffy, like he didn't want to bother her after hours. I then say, look, after I leave here I plan to write a review and I would really prefer to write a good one. Is there anyway you can contact her? At that point the female budtender (Danielle) states, "reviews don't matter" I say "they do to me!" At that time the male budtender is on the phone and starts to ask me a couple questions about the oil pin, he then starts to relay the information to the manager. At that point I finish what I was saying to Danielle. I look at Danielle, "Mis, reviews matter greatly to me, I check reviews of places before I go to them and if there's bad reviews I don't take my business to them. She then says "the manger on the phone does not care about any reviews" "that it would not change her mind about anything" at that point the male budtender is off of the phone. I was then told by the male budtender that I could exchange the product but that my husband would have to be the one to return it. I said really? That's inconvenient. They both say at the same time that that is 'store policy.' I then say, okay, I will let him know and he'll be up here in a minute. I then look at Danielle and say "coustermer reviews matter greatly for small business and I hope your manager would care about what your coustermers think" Danielle must not have liked that and said, I'm not going to let you intimidate us with a bad review. I say. You should care that's- Danielle than says DO YOU WANT BE 86'ed!?! (I wanted to say) "at this point I don't give a F*** because I'm never coming back! if this is how Freash Cannabis feels about their costumers opinions then I'm not bringing my business here again!) But I said, look, I'm sorry. I'm Not trying to be 86'ed but reviwes do matter.. she then says I would have already been 86'ed if it was any of the other female budtenders. I was like, okay what's your name? She says, "Danielle and I don't care if you know my name! My boss is right there! ( pointing to the male budtender) And he hasn't said anything about what I've said to you." The hole time this is going on he is saying shhh, its okay, its not that big of a problem. I look at him and say, he's been trying to colm the whole situation down after you raised your voice about kicking me out of the store. I then say. Whatever, my husband will be in here in a little bit.
I was really in Ahhh of the hole situation. And in disbelief of her customer service skills. if you can't handle someone talking about giving a review of the business because of its return policies you shouldn't be working in coustermer service. If Danielle would have stayed out of the whole transaction I would have written a positive review, but because she chose to input her thoughts about the conversation she has ruined all credibility with this company for me. I will never recommend anyone go there again and in fact, I will tell them my Horror Story of the unprofessional employee that I had the displuser of interacting with. I would recommend going to Shangos down the road for your cannabis needs. read more