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    Phone Screen Repair

    5.0 (1 review)
    Closed • 8:00 am - 8:00 pm

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    4 years ago

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    iFixandRepair

    iFixandRepair

    (3 reviews)

    !!!This review is subject to change depending on how the situation is ultimately resolved!!!…read more On Wednesday the 6th, I went into this repair shop to get an estimate for fixing my phone. I was quoted $270 for the repair, plus $95 for overnight shipping, bringing the total to $323.25 after taxes and fees. Even though the part was not expected to arrive until Friday, I paid the full amount upfront on Wednesday because I personally knew and trusted the employee helping me. On Friday the 8th at around 1:10 PM, I dropped my phone off believing it was in good hands. That turned out to be a huge mistake. I returned around 2:12-2:23 PM to pick up the phone. At first glance, everything seemed fine. The screen had been repaired and the visible damage was gone. Unfortunately, after a few hours of use, I realized my front-facing camera was no longer functioning properly. Instead of displaying an image, it either showed black or a static effect similar to an old TV screen. I immediately called the shop and was told to bring the phone back in, which I did. After dropping it back off and doing some shopping nearby as suggested, I returned to hear something completely unacceptable. I was informed that another part needed to be ordered and that I would be expected to pay an additional $110 for a component that was damaged while the phone was in their possession during the repair process. On top of that, I was told I would need to leave my phone with them until Monday. As someone who relies heavily on my phone, this situation has been incredibly frustrating and stressful. I have worked in this Walmart and have supported this business since they first opened. I have always treated the staff kindly and recommended people to them in the past, which makes this entire experience even more disappointing. Instead of taking responsibility for damage caused during the repair, I feel like I am being pressured into paying even more money to correct an issue that did not exist before I handed over my device. To make matters worse, my mother even came in personally to explain that I am disabled and currently dealing with a broken arm. Having access to a reliable phone is extremely important for me in case I need assistance or have an emergency. While they did provide me with an old loaner iPhone, it is nowhere near comparable to the value or functionality of the phone that was damaged. The reason this review is currently 2 stars instead of 1 is because I have had positive experiences with the owner in the past, and they are at least attempting to address the issue. UPDATE AS OF 5/11/2026: Today at 1:34 PM, I called simply to ask when my phone would be ready. Instead of receiving a professional update, I was yelled at by the employee, who sarcastically asked me if he was "a FedEx driver" and repeatedly acted as though the delays and situation were somehow my fault. At no point did I damage my own device after repair. The additional issues with the phone occurred while it was in their possession. I understand that shipping delays can happen, but taking that frustration out on a paying customer is completely unacceptable. I remained patient throughout this process, even after my phone was returned to me with additional damage, but the way I was spoken to today crossed a line entirely. Because of the way this situation has been handled and because of the unprofessional behavior shown toward me today, I will no longer be changing or removing this review regardless of the final outcome.

    My experience with Ifixandrepair was excellent. My laptop was a mess after an innocent update with…read moremicrosoft. Given the condition I needed to leave it for a few days. The unit was totally fixed. Any issues after that, tweaks-adjustments, etc. were completely taken care of no charge. I highly recommend. Also had my Iphone screen replaced in a snap! I feel I have a place to go that I can rely on for any technical/software issues! Thank you for such excellent service & repair! Di

    PSeeSolutions

    PSeeSolutions

    (14 reviews)

    Wolfrum Roofing & Exteriors has been working with PSee for over four years now. They support all of…read moreour IT functions for about a 20 person team: Desktops, Laptops, mobile devices, routers, security, software solutions (Office 365 and industry specific solutions), & security. I find them to be almost immediately responsive. They typically resolve issues on the first contact, but stickier problems are handled as diligently and timely as could be expected. The value PSee brings is allowing us to focus on our business and not on solving issues with our tools. I'd recommend them to any one!

    PSee Solutions is a lifesaver for parents with kids in school…read more My son dropped his Chromebook and suddenly both the screen and the keyboard stopped working right in the middle of the school week. I was expecting a long repair process, but PSee Solutions completely surprised me in the best way. They looked at the Chromebook right away, explained what was happening, and then fixed everything in about 15 minutes while I watched. No waiting for days, no confusion, no unexpected costs. Just fast, honest, knowledgeable service. The team was friendly, professional, and clearly experienced with student devices. As a parent, it is such a relief knowing there is a place that can quickly diagnose and repair a childs school Chromebook so they do not fall behind in class. If your childs Chromebook stops working, whether it is the screen, keyboard, or anything else, take it to PSee Solutions. They are efficient, trustworthy, and truly outstanding at what they do. I highly recommend them.

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    (26 reviews)

    $$

    2.8 stars is embarrassing but well deserved. What a bunch of incompetent employees. We were sent…read morehere by asurion to look at our television that was still under warranty. Asurion sent the parts that they thought would repair to this store. The store called us to tell us part arrived and we made an appointment. We show up for the appointment and had to wait through 2 other walkins (why even make an appointment?) so about 45 minutes of waiting later, we check in. The guy (I think it was Ryan) says "oh I thought that was your television in the back. My husband tells him the parts were sent for the tv, he disappeared to the back to check and then returns to tell us that the parts they sent were used on the other guys television and oops looks like they only sent one set of parts! Oh but don't worry, the parts didn't work on their television so we will try them on yours and get back to you, should take about 4 hours. We called on Sunday (2 days later as they never bothered to call with an update) and they said they had to get other parts to fix - eta Tuesday. They called Tuesday to tell us the parts didn't work and the company was sending a new TV. We returned today to pick up the stand for our broken tv and once again, walked in, guy with dark hair blonde bangs didn't even acknowledge we were there - he was helping someone else. 30 minutes later, he overhears me saying to my husband that this is ridiculous and he finally acknowledges us; and oh now he's going to pause helping person one to see what we were there for. Guy in the back, Travis, didn't even come up to help as now there was 2 additional people behind us. This place is a joke.

    Automated phone?! I wanted to see if they can help but all I wanted to see if they can work on an…read moreiPhone!!

    Verizon

    Verizon

    (29 reviews)

    $$$

    I have no problem with the store which has been helpful for the many many years that we have had…read moreVerizon. Despite the excellent service, the bills, were much higher than the competition so we decided to switch to another brick and mortar store where the cost for the same service was a third less. My problem with Verizon is that there is no pro rating of the bill. Your service with them ceases when you start up with your new service. For us that meant that while I only used Verizon for one week of the billing period, I paid for three weeks that I no longer had access. That is a hefty chunk of change. And I got another bill for $1.13 for the next month even though I was told by Verizon customer service, I was paid in full. So heads up if you go with Verizon and later opt out. You pay for a full month even if you stopped service 6 days into the new month. And maybe this is worth checking into with all cell phone providers.

    The most disgusting experience I ever had with a cellular company,…read more I came in today to try to get a new line at this location, and this white curly hair dude (I can't recall his name right now to be frankly) was being so rude for no damn reason, giving me attitude the entire time, not only that, he was asking me personal question as if I was applying to get a fucking job or something. And just to add a cherry on top, and he had me calling a number to try to fix my credit application when the number was specifically for Verizon employee, they even ask for a store ID etc. I don't know if you guys are allow to even tho that, but for real, you guys need to make sure who you hire because that guy legit made me wanna tell him to screw off.

    Phone Screen Repair - mobilephones - Updated October 2026

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