From start to finish, I am extremely happy with our experience at Family Pet Hospital…read more
Our usual veterinarian was out of town, and our dog, Yuna, was suffering from severe itching due to her allergies. Her previous treatment plan provided some relief, but it wasn't fully addressing her symptoms, and we didn't want her to wait any longer for care. The receptionist was incredibly kind and helpful in squeezing Yuna in for a next-day appointment. She also let us know that the hospital was offering a complimentary first-time client exam, which was an added bonus.
Dr. Sandhu was knowledgeable, thorough, and compassionate. She took the time to discuss a treatment plan that worked for both Yuna and our family and reassured us that allergy management extends beyond just Apoquel and Cytopoint. She mentioned recently attending a dermatology conference, and I truly appreciated her commitment to continuing education. As a pet care professional myself, I know how important it is to stay current with advancements in animal care, whether in grooming, veterinary medicine, or other fields.
I was especially impressed that Dr. Sandhu recommended a newer medication, Zenrelia, which I had not previously heard of. After visiting several veterinarians over the years, we've often been told that Apoquel and Cytopoint were the primary options available. Learning that there are additional avenues to explore for allergy treatment was both reassuring and encouraging.
The entire team was also incredibly patient and accommodating. I was at work during the appointment, and my husband, who brought Yuna in, wasn't as familiar with her medical history and previous treatments. The staff took the time to work with me over the phone and made sure all of my questions and concerns were addressed.
What stood out most was that I never felt pressured into unnecessary treatments or add-ons. Unfortunately, some veterinary practices today can feel transactional or dismissive of client concerns. At Family Pet Hospital, I felt genuinely heard, respected, and supported. Their focus was clearly on finding the best solution for Yuna rather than selling services.
As of her first day on Zenrelia, Yuna is already showing encouraging signs of improvement, and we are hopeful this treatment will provide her with lasting relief. We will continue monitoring her progress, but we're very pleased with how she is doing so far.
Thank you, Dr. Sandhu and the entire staff, for your kindness, expertise, and dedication to your patients. I highly recommend Family Pet Hospital to anyone looking for a veterinary team that is compassionate, knowledgeable, and committed to providing personalized care.