This clinic came highly recommended. However we have been disappointed. We had to post a $97 "deposit" before they would even give us an appointment. We were charged an additional $600 for the actual exam. We were given no record of the visit so we are sure what we paid for. We did come home with some flea and tick meds. The physical building left a lot to be desired. There were large sections of sheet rock missing in our exam room and there were multiple colors of paint showing in various areas. Definitely a facility on the cheap. The vet was friendly and seemed to give a full exam. However the $2,000 estimate for the suggested teeth cleaning seemed a bit excessive. We had been previously quoted $500. read more

I have to put a shout out for the new vet I found because they are nothing short of EXCELLENT! It is Monticello Veterinary Clinic on Putah Creek Rd. just south of Winters. The vet that is part owner and who Pattie, my cat saw today is Jeannine Berger. The clinic is professional, super clean, ethical, and their decisions just make sense. I had taken Pattie to a Vacaville vet hospital who has followed her since she and her brother were two weeks old. After her latest visit I just did not feel confident in the care and treatment she received for her eye injury. The other vet cost more, did less, and really dropped the ball. I heard about Monticello Veterinary Practice from a retired family friend who is a vet. I wish I had gone to MVT and Dr. Berger sooner. It's okay though. We found her and her practice and can go there from now on. I literally cannot give any higher praise than to refer Monticello Veterinary Practice to my friends and their fur babies. read more

Monticello Veterinary Practice - My kitty with her hurt eye. - Veterinarians Near Me - Winters, California

I would avoid Dr. Berger at all costs. It's money down the drain. I also have concerns about her professional ethics. My experience is best summed up in my email response after Dr. Berger told me she was too busy for a follow-up appointment and instead referred me to someone in the Bay Area. I wrote: Thank you for the response. Gemma has been a real challenge, but we love her very much and our biggest hope is to help her get out of her own way so she can truly enjoy being a dog. I have come to learn that there are a lot of faux experts in the dog training field and zero accountability if methods don't work. The person we were going to hire and who referred us to you had already diagnosed Gemma as a fearful dog and wanted to put her on meds before she even met her. After 18 months with Gemma practically 24/7, I don't believe she is a fearful dog. Last night, for instance, we took her to our remote place for off-leash exercise and she was running 300 yards ahead of me, happy as can be. A fearful dog would never do that. She is a confused dog who does not seem to be able to process the reality before her. We will consider seeing Dr. Sung, but I have misgivings. Diagnosing behavior in an office setting does not seem to provide a true picture of what we are experiencing with Gemma in her difficult moments. I also looked into the book she co-authored and the consensus of reviews is that the book gives a very good rundown of identifying behavioral challenges and next to nothing about how to address them or overcome them. In your case, while we enjoyed meeting you and appreciated your kindness and compassion, we found it frustrating when we received the follow-up assessment and plan for Gemma. It was basically a generic printout that was not specific to her behaviors or needs. Part of the advice was to not put her in stressful situations and to slowly expand her boundaries. But there was no information about what to do to expand those boundaries or how to interact with her when she freezes and refuses to move forward. The meds you prescribed also made no difference. You never felt the need to check back with us to see how things were progressing. More disappointing, however, is the fact that when I contacted you this time, you didn't seem to feel any professional obligation to continue with a patient you had started working with. When you said your appointments were all booked, did you mean for the next week? The next month? The next decade? You were basically saying you have nothing else to offer and no interest in trying something else. If you were going to diagnose your response as an expert in behavior, would that qualify as anything better than "pretty lame?" Given all this, I am now frustrated that we paid $195 for essentially nothing. It's up to you, of course, but I hope your professional obligation at this point would be to refund us the $195 we paid you, plus the $20 for the meds that did nothing. If you'd like to subtract 10 cents for the follow-up plan you sent us, I would be OK with that. read more

Monticello Veterinary Practice - Gemma - Veterinarians Near Me - Winters, California

Thank you Dr. Sarah, for being so kind and compassionate. Mine and my son's experience with this office/staff was wonderful. It was our first time here and we had to bring in our kitty, Cleopatra, for (what we thought was) asthma. Dr. Sarah initially thought the same, until X-rays showed something awful. We had to put her down immediately. It was a horrible day (many tears were shed), but the staff made it better with simple human-kindness and compassion. Dr. Sarah went above and beyond to help us with a heart-wrenching situation. Thank you so much for your huge heart. CM read more

Monticello Veterinary Practice - Cleo - Veterinarians Near Me - Winters, California

I began taking my dog and cat to MVp because I had met Dr. Berger in a community event at the City Park in Winters over a year ago. However, I am very disappointed in the practice. I have left email messages and phone messages that were answered several days later. Dr. Sara had assured me to call me and give me results of my cat's Charlotte's recent thryoid tests. Dr Sara finally replied a week later. My cat needed this med. I am giving second thots to having MVP continue care for my pets. I would appreciate a courtesy call if possible..so that I may understand why the delay and poor communication. Dr. Berger is the only vet at MVP whom I trust.She does seem to care about all the pets whom she treats. read more

MVP took great care of my kitty during her first visit. She has a long history of being spicy with veterinarians. The staff were great and attentive to me and my kitty's needs. I scheduled my appointment a few weeks in advance. When I noticed my kitty had an issue I wanted to get looked at, MVP had no issue moving her appointment up to the next available day. Dr. Heidi was fantastic and empathetic. She gave my cat sedation to appropriately give her vaccines, a thorough physical and treat some issues. They even sent a follow-up text the next day asking how she was doing after her vaccines. The prices were similar to our previous vet in the Sacramento area. So happy to have found this practice! read more

Monticello Veterinary Practice - Veterinarians Near Me - Winters, California

My bulldog was facing major allergies. They got Me in same day and treated him immediately. Didn't try to sell me anything I didn't need and extremely affordable. Best vet around! read more

Not recommended the vet technician was rude when I asked about my dogs condition it was an appointment they kept her all day saying she was a drop off be aware read reviews and do research. read more

As far as I'm concerned this is the best Veterinarian Practice around this area and the state of California they've taken Great care of my dog Miss Thumper She needed to be fixed so the surgeon decided to fix my dog they also gave me a big giant bag of Royal canine dog food for my dogs God bless the Monticello Veterinarian Practice and the staff that works there! read more

My dog was at the end of her life and it was time to give her peace with in home euthanasia. My dog was not a patient of this office, but they were still willing to offer their services. It was a very emotional experience for my family and I, yet Heidi and her staff were extremely kind and patient. We are grateful we were able to have gracious people help us provide our dog a peaceful transition. read more

This office misdiagnosed both of my cats (discovered this when I took them to a new vet). I never felt like they really cared about my pets - they were more interested in ordering every lab test in the book and setting up a payment plan. I don't like that they have a "closer" contact you after an appointment to set up new and more expensive testing. They are particularly fond of wanting to pull cat's teeth rather than treat a problem. I brought my cat in because he had been licking his belly to the skin, and got no feedback about the cause of this, but got a pitch to pull his teeth. I asked how bad they were on a scale of 1-5 (5 being bad) and they said "1". My other cat, who has a hyperthyroid issue, also had several years of intestinal problems that never were clearly diagnosed, except for a parasite scan. Upon taking her to a new vet yesterday, with a simple (and cheap) ultrasound, she discovered my cat to have severe Inflammatory Bowel Disease. Never once did Monticello do this simple test on her. However, they were ready to set me up for a payment plan for several hundred dollars' worth of tests. Also, they essentially hold you hostage, refusing to dispense meds for a sick animal until routine vaccines are given, when the animal appears to be weak and unwell, and the last thing they need are this stress. Also have had them "bait and switch" me on testing, telling me that a simple thyroid panel could be done in office and when I get there, informing me that the cat will need an entire blood panel (even though they did one only a couple months earlier), which costs a lot more, and the only way to get a refill on her meds is to have the test. It kind of feels like extortion. Sometimes you don't even see a vet, just a technician, and then you get a phone call from the vet later. And you wonder, "Did the vet even see my animal or is she just reading from the notes?" Bottom line, I don't feel confident with their diagnostic skills, and don't like the atmosphere there. It always ends up feeling like I'm at a used car lot and getting soaked for more money. VERY upset with them right now for failing to do an ultrasound test on my very sick kitty for YEARS. They made her suffer needlessly. Just done with them. read more

Took my cat, who was not a patient, in for an emergency visit. They were able to get him in right away. Every person there was very helpful, friendly and compassionate. My cat ended up later needing surgery. He was well taken care of. Dr Heidi did an amazing job explaining everything to us. He healed perfectly and all of his follow up care has been great. If I could give them extra stars I would!! read more

My dog wasn't feeling for a couple days, I called MVP about 8am, they open at 830 am, they were able to get my dog in by 950am. Dr Berger was great. She was able to run labs in house, get X-rays and have them read in house. They were able to diagnose and treat my boy quickly. I would recommend them to my family and friends, also have my pets seen there again. Thank you Dr Berger and team for quick treatment with care and compassion. read more

Everyone was so compassionate and caring from the time we made our appointment thru to the end. We had to make a difficult decision of putting our beloved dog down for a myriad of reasons. The staff was caring and accommodating - the vet got on the floor to do the exam, and to also administer the final injection. They gave us as much time as we needed and even gave us treats to give to our pup. If you are unable to do at home euthanasia because of cost, I highly recommended coming here. Thank you for providing peace and comfort during a difficult time! I'll never forget the kindness and empathy provided. When we get another pet, I look forward to returning and utilizing their services read more

I needed a fast medical clearance to travel and Monticello vet practice was fast, efficient and took great care of our dog. Melody went beyond help by get records and repeated calls to help us out. I couldn't get ahold of our old vet, but had no problem with communication with Monticello. I highly recommend their care for your animal and 5 star service. Thank you!!!! read more

Monticello Veterinary Practice - Dog - Veterinarians Near Me - Winters, California

So frazzled by my visit!! First of all they have thee smallest waiting room now. They changed it a few times ever since Covid. I have no clue why a vet would do that when they have dogs and cats coming in and out. Not all dogs are friendly and they don't really seem to take that into account when taking your pet in the back to the front. I bring her in for vaccinations today. Crystal the vet tech has to take her in the back. Why can't she use the room on the right that is open? We should be able to be with our pets for their visit. It's not Covid anymore so why is this setup like that? So I'm waiting in the 3x5 waiting room. An older dog comes in... I know to be cautious being we had an aggressive dog before. Then two cats go out as the gentleman holds his dog firmly. I'm opening the door for them since it's tight and their hands are full with the cat kennels. So as I wait...I am concerned that my 15month old that wants to say hi to everyone will go towards that dog in the waiting room and once she comes out from the back. Low and behold she comes out with my dog and doesn't have her hand in the dog handle (good thing I brought the short leash) and I see my dog going towards the other dog. I quickly grab my dog from the vet tech and pulled her from the other dog as the gentleman is pulling his dog into the room to the right. I told the tech she didn't have a hold on my dog well and she just blew it off. I then apologized to the guy for being so concerned and said, sorry I am not sure your dog is friendly and he said, he is not and an old k-9 dog and probably not well with others being an older working dog. This is baffling a vet is setup like this. I would be mortified knowing my dog was attacked or if anything happened while leaving because they can't see what is on the other side of the door that they go in and out of. They vet techs should be more alert, and hold someone's pet firmly when bringing them out. Time for change! Please!! We should be able to be with our pet for their visit!! This let me take them back is ridiculous. Dogs are most comfortable with their owners. I know other vets accommodate that. This place does NOT! Ugh :( No shame to the kind gentleman with his dog that he loves. I have had a dog that was aggressive and been in that situation so I know to always be alert. He was a gentleman and the vet tech seemed unbothered by her lack of grasp. read more

I actually like the staff. They're friendly and seem to care about the animal--BUT, the upselling makes it feel more like a used car lot than a place you feel safe about turning your beloved pet over to. I'm not a person that is afraid to say no, and research what my pet actually needs. I just hate knowing that some people go in there blindly trusting a Doctor and will go in debt to pay whatever the "estimate" is. This place is great in a pinch, if you do your homework before going, or if money is no object. Other than that, ask around and find a Vet without the sales gimmicks. read more

Very disappointed with customer service. I was quoted a price of $99.00 for an initial exam for a new kitten to get vaccines. Vaccines and any needed meds would be extra. So I took my kitten in and she needed meds for her upper respiratory infection and was told to come back in 7 days for a follow up and to continue with the vaccines. All went well and I was very happy until I called back to make the follow up and was told I would need to pay another $99.00 for the follow up and continuation of my first visit. This is the second time I had issues with them and I will not be going back unless they honor their first quote. I did like the attendants, but the payment policy is my issue. read more

Very new timid staff with little experience, poor customer service skills did not feel welcomed, slow service even though we were the only patients there with about 5 workers, Dr Heidi seemed more like a salesperson My advice shop around at a different more experienced personable vet who caters to the the individual needs of your pet cause for me it was a lousy experience overall Reading these other Yelp reviews makes me think maybe they have new management or owners but take my experience for what you will. Go at your own risk. PS. Dr Heidi was also not "allowed by the owner" to give prescriptions if you were coming here for that although she never even got back to me about that when I asked after she said she would go "ask" Im sure after reading this maybe they will figure out who it is but I have no intention on coming back it doesn't matter either way. I am not trying to bash this business just constructive criticism as I will take my business elsewhere read more

We brought our senior dog for a check up. She has slowed down quite a bit in the last 6 months and we really just wanted to focus on her quality of life. The vet and staff were very understanding and willing to work with what we were able to do. We did the exam, bloodwork and took home supplements. The doctor also called quickly and spoke with us about the blood work results which helped us determine the best pain medication for Luelue. Not only was the staff wonderfully friendly, but the pricing was very competitive with other vets I've seen in the past. We will be taking our animals here in the future! read more

Horrible service. Didn't even take my dog in because of how they were acting just over the phone. I made an appointment and had to pay $99 for a booking fee. That wasn't a problem for me. Something came up and I had to cancel the appointment. Called to reschedule it the next day and they hit me with I have to pay an additional $99 AGAIN to schedule and appointment. That's so not right read more

The best vet ive ever taken my animals to! The staff is so friendly, they make you feel like your part of the family. Ive been taking my 2 year old Rottie Mila there since she was a little 7 week old pup. And they give her so much loving everytime we stop by, that she gets excited when we pull up. Because they are her friends of course! Theyve also helped save my little kitty Gizmos life when his leg got broken. And did everything they could to keep his major surgery as affordable as possible. They know how much our little fuzzy friends mean to us and know i didnt have thousands of dollars to spend on my gizzy guy so they took off all labor costs and i basically paid for anesthesia and antibiotics. Hands down MVP is truely the real MVP. read more

Monticello Veterinary Practice - Happy doggo waiting for her bffs - Veterinarians Near Me - Winters, California

Awesome staff and friendly atmosphere. Prices seems reasonable. Very happy here. Took some cats in for a spay and neuter and was very pleased with the facility and staff. The area was extremely clean, it's a little small but has a cozy country feel. I felt the cats were in great hands and they were very helpful after the procedure. read more

I do not recommend going here for anything more than routine care (shots, deworm, etc). My dog got a hematoma right after he was neutered, causing an emergency $1200 surgery, and they said sometimes it "just happens". Except it very rarely does...and we were following their post-care instructions very carefully. I would go somewhere else. read more

I was VERY impressed with the service and care we received today! Dr. Heidi was fabulous! She took the time to listen to me, contact my usual vet, and help Jaxon become himself again! The office was clean and inviting! Staff members were kind and helpful! Thank you! I recommend MVP for pet services! read more

Calling a vet's office these days is generally right up there with trying to call the IRS during Tax time but MVP actually answers their phones without much time on hold - refreshing - and Ari was very helpful and so nice to talk to (didn't make me feel rushed). Getting an appointment to bring in my new puppy was also not a long wait time. An extremely experienced Vet Tech named Nicky was amazing. Nicky not only got all the information into our new file in advance of our meeting the Vet, she also asked great questions, was gentle, kind, and provided a lot of very helpful information. Then we met Dr. Sara (Ogren) who impressed me as a totally dedicated animal lover and care taker, an experienced veterinarian. Dr. Sara is a Vet who listened to my concerns and answered all of my questions with complete confidence. I am very impressed with Monticello Veterinary Practice and very glad I'm taking my dogs here now... read more

The ladies here are amazing from the receptionist Elizabeth Vet tech Melody and Dr. Sara. We have difficult kiddies . They are very accommodating to the pups needs. Thank you all so much. read more

Thank you so much Dr. Heidi for helping me with my 17 year old Maine Coon today! You were so kind and calm and helpful. My husband and I look forward to a long relationship with MVP! Veterinarians are such special people.... dealing with trauma and old age animal decisions are a hard thing. Much appreciation for the tasks at hand and the demeanor in which they provide service. read more

So thankful for Dr Sara and her team! They helped us get a couple feral cats neutered today and we are so appreciative. They were kind, informative and so accommodating with a very short notice. Cute country Veterinary Hospital that we look forward to going to again! read more

Can't say anything positive about this clinic. They did a hatchet job on my pet's stitches after an accident, leaving significant unnecessary scarring. Came back for them to remove stitches and they missed some of them. Poor customer service along the way. Charged $1000 for this. I recommend you go to a real vet, not this place which, by the way, is in some kind of mobile home. read more

This place is wonderful! I just adopted my dog and 2days later i had to bring him in for an issue, and 3days after that he ended up with an emergency problem and even though they were completely booked they took him in right away and ended up having to do a minor surgery but Dr. Heidi(hope i spelled that right) took $150 off my bill just because she felt bad i had just got him and already had issues. The whole staff is friendly and sweet and i can't say how much i appreciate the money off plus she did a great job on my puppy I'll never go to another vet :) read more

Took our pet for pre labs and to be seen for what appeared to be an infection on her external ear....The vet did not talk to me about the ear much. Took our dog for a few minutes and was given our dog back by a tech. No diagnosis/prognosis...The bill included medicine I did not receive. The medication was not discussed with me...I paid for it but did not receive it...I feel they neglected their jobs. they just half assed it and sent us away and charged us for it. If the Vet had the proper information she could have made a better diagnosis, any doctor/medic would. Mere minutes, and still they saw fit to charge me despite not having done their job. read more

I brought my senior dog in late 2018 because he was having trouble relieving himself and was not in a good way. Given his condition I decided to try local and not take him to his regular vet out of town. Check-in was fine and I thought the vet was nice and professional. The Dr. took samples for lab work and said they would call and advise the results in a few days in the meantime there are two medicines to put him on. This is where it goes downhill, The medicine instructions I received at the counter were different from those the Dr stated. By example don't start the second medicine until we contact you after we receive the test results and advise. They never called. I called them and was told oh you should 've started both meds right way and if we didn't call you then all is good.What???. I don't know that anyone ever looked at the test results. The best dog ever didn't really improve and about eight weeks later his reg vet diagnosed inoperable prostate cancer and gave him two weeks. He died in my arms two months later. Did the MVP office fail my dog?, I don't know, but clearly they had an inter-office communication problem and this whole thing nags me to this day and I won't go back. read more