TREATED US UNPROFESSIONALLY_VILE OWNER
The awful experience…read moreI had occurred about three months ago after I had scheduled an appointment and explained what I needed for my daughter to the older lady who took our appointment.
The services requested were to thoroughly wash, treated, cut, and blow dry my daughter's hair that is natural, thick, and curly, and for the records, the same services had been provided to both my daughter and I at least once before.
When I showed up with my daughter, the same older lady who informed she was the owner looked at us strangely and asked how she could help; so, I proceeded to tell her that I had scheduled an appointment with her and she had confirm that the services I requested could be provided and that she recorded the appointment in her book.
She looked at the book and saw the appointment; she then walked over and started looking and touching my daughter's hair strangely and went on to say that "we cannot do that kind of hair", and I quickly reminded her that not only I had scheduled the appointment with her and that she also said she has a lady who can do it because she herself was already booked, and that I then reminded her that "Yes, another lady had taken care of her hair before".
She once again said to us "well, I do not have people who can do this kind of hair, she has really kinky hair, I cannot do kinky hair", and at this point, I was doing my best to remain calm as I looked at my poor daughter's sad and hurt face whom I can tell is feeling crush more and more with every hurtful and demeaning words out of the woman's mouth and is also feeling sadder for me, her mom, whom she can tell was feeling insulted by this awfully distasteful lady who was denigrating and humiliating us in front her staff and clientele because we did not have silky straight hair.
If you are still reading, you may be asking why I am now writing this review. Well, this horrible incident came up when I was having lunch with a friend of mine who recently moved to the area and I was referring her to a salon when the people were respectful, humane, professional, courteous, and kind, and I made sure to tell her to stay away from "La Carmen" where my daughter and I had been treated unkindly and unprofessionally; so, she asked me if I had written a review about my grotesque experience, and only then that it dawned on me that I should because I would not want anyone else to have to experience what we went through that horrifying and disappointing Saturday morning when we showed up for our scheduled appointment.
If it was possible to give a MINUS ZERO STAR, I would do just that. With all of that said, I DO NOT recommend that you patronage La Carmen because the lady/owner was extremely VILE to us; an awful visit/ experience that I unfortunately may never forget because I can feel the disgust every time I drive or walk past their salon.