Great gym around! Great staff, sauna, and cold plunge. Plenty of weights, machine, you name it. I'm…read moretraining with Jeremy, which is great, he pushes me and always comes up with new routines, so it's never boring!

I went to The Zone to cancel my membership and was shocked to learn that I had apparently been…read morepaying for two memberships since approximately April 2025. I immediately explained that I had never authorized The Zone to withdraw money from my bank account to pay for my husband's membership. In fact, I was present when my husband canceled his membership. When I asked for an explanation regarding these charges, I did not receive a satisfactory answer. I was then asked to sign an electronic pad to cancel my membership, but I could not see the document I was being asked to sign. I specifically expressed concern that signing something I could not read might waive or affect my right to dispute the unauthorized charges. Another representative, Carla, became involved and continued insisting that I sign. I repeatedly asked to see the document first. When I finally requested that it be printed, I discovered that the agreement did, in fact, contain language that could affect my ability to dispute charges. Later in the evening I received an email from management, Kyle Stine. He advised that because I timely paid both accounts my membership is canceled immediately. He did not address the facts that monies were being removed from my bank account without authorization. I admit that I was angry that the staff did not consider unauthorized withdrawals as stealing. I was also angry that Carla insisted I sign a document without seeing it. It is sad because the gym prides itself as being a community gym and had no problem dismissing a customer who has been supportive of the organization for many years. Unauthorized bank withdrawals is something that should concern all staff and management. It is very sad when the hometown gym takes financial advantage of it's members. I found the entire experience extremely concerning. No customer should be pressured to electronically sign a document they cannot see or read, particularly after raising a dispute concerning charges to their bank account. I am requesting that The Zone investigate how and why my account was charged for a second membership, provide documentation showing where I supposedly authorized those charges, and refund any amounts that were withdrawn without my authorization. I strongly encourage anyone dealing with a membership cancellation or billing dispute here to carefully read every document before signing anything.

We live near Gold's in a 55 plus community. A lot of us joined when they first opened so we were…read morethere when no one else wanted to travel to go there. Now that they are established they are pulling the Silver Sneakers benefit at the end of July 2025. So you are welcomed for our help but you should be ashamed to treat those who supported you...

Terrific gym and health club. Large, bright, clean, and spacious. A ton of equipment, weights,…read moreracks, dumbbells. Multiple fitness classes. Rows of cardio machines. Juice and smoothie bar. State of the art facility. Very clean and well maintained. Reasonable rates for short term and yearly memberships. The desk staff here were very friendly and accommodating when working with me on a short term membership. Highly recommend this Gold's if in the area.

I wanted to take the time to recognize Madison DeLeon, who goes by Maddie, at Club Pilates Ocala…read more I'm from Texas and currently in Ocala temporarily for work as a Construction Safety Coordinator. Because construction projects can end or change unexpectedly, committing to a long-term membership is difficult for me. I stopped by on Saturday to ask about classes and membership options and explained my situation. I was told about the standard memberships and that I could also purchase individual classes, so I booked one class for Sunday to try it out. After my class, which I really enjoyed, I spoke with Maddie and explained everything again. I told her I loved the studio and wanted to continue, but I couldn't risk being tied to a contract if my company transferred me. Maddie actually listened and tried to find a solution. I asked if she could contact the owner because I had been told this location was independently owned, and she immediately sent the owner a message. Since it was Sunday, I completely understood that there wasn't an immediate response. Instead of stopping there, Maddie kept thinking about my situation and remembered that they offer a Flex Membership. That was exactly what I needed. The Flex option allows me to continue taking classes without being tied to the same long-term commitment. It does cost a little more, but for someone who travels for work and may need to relocate unexpectedly, having that flexibility is absolutely worth it. What impressed me most was Maddie's customer service. She was knowledgeable, patient, transparent, and genuinely interested in helping me instead of simply trying to sell me something. She carefully explained the billing and renewal process, walked me through the app, showed me how to schedule classes, and answered every question I had. At one point I honestly thought she was a manager because of how professionally she handled everything. To the owner: please recognize Maddie. She is an asset to your studio. The information I originally received did not include the Flex option, and if Maddie had not taken the initiative to look for another solution, I may not have become a member at all. She turned a one-class customer into an Unlimited Flex member simply by listening and finding an option that fit my situation. I also really appreciate that the studio offers evening classes because I work until 5:00 PM. My only suggestion would be for Thursdays. The regular class is at 5:00 PM and the Intro class is at 6:00 PM. I would love to see those switched, or another regular class offered at 6:00 PM, so people who work until 5:00 have a better opportunity to attend. For anyone temporarily living in Ocala or traveling here for work, ask about the Flex Membership. Overall, I really enjoyed the facility and my class, but Maddie is what made the experience stand out. Her knowledge, patience, energy, and willingness to go above and beyond are exactly what great customer service should look like. Thank you, Maddie!

I had an extenuating and exhausting medical family situation come up that stopped me in my tracks…read more Christine, the manager was ALWAYS so supportive, compassionate and worked with me very well through it. She is very friendly and helpful as all of the girls who work at the front desk are. Thank you so much!

Amber and all the trainers at The Training Toole are amazing! I've never felt more encouraged or…read morebeen more successful in my journey to become healthier. Amber, Heather, Michelle, and the other trainers make the exercises fun and can easily modify an exercise to make it work for you if you have an injury or haven't built up the strength yet to properly execute a certain move. The nutrition coaching that comes with some of the programs (2 that I've done!) has been invaluable in teaching me better ways to eat and how to practice portion control no matter where I am. At the end of my first 4 week program, I was down 10 lbs and 7 inches around my belly!! And have continued to lose weight and feel better each day since. I would recommend training with Amber/The Training Toole! #TrustTheToole

I am 59 and I do private yoga sessions with Amber twice a week. She tailors the yoga flows to suit…read moremy needs (flexibility and balance) and includes core work in the sessions. Yoga energizes me and gives me a feeling of well-being. She is a patient instructor with a bright and sunny attitude. I wholeheartedly recommend Amber for either personal training or group sessions.

Very friendly and they did a great job with my puppy…read more Hope to take her back for advanced training when she is old enough..

Wow! Forget the k-9's I want to grow up here. What a beautiful place, what beautiful animals and…read morewhat caring specialists! They truly love what they do here and it shows. Wonderful people and the best K-9's around period. I will return for more training. These people are wonderful and keep in touch after you go home with your K-9 to make sure everything is going well.

Didn't use once I joined since there are more members…read morelooking to socialize than work out. Using equipment for furniture. Canceled membership and was penalized a a year of dues. Crooks who feed off medicare

We love our trainer, the facility is fine but the finance office has been worthless so far in…read morehandling a mistake THEY made in our account. Read your contract carefully and if you have a problem do not expect them to even call you back.

I'm giving it a four cause I WOULD give it a 5 IF They FIXED some of the broken things that have…read morebeen broken 1/2 ass for months. Some of the paper towel dispensers half ass working - some of the squirt sani sprayers 1/2 ass working. A lot of times the Hand Sanitizer machines are empty . Other wise place is clean . I just suggest the workers pick up the pace and not clean on schedule just do it - I would always be cleaning when down time . There's ONE GUY there who's always on top of it . He's the best employee. I WILL get his name and get him the recognition he DESERVES!

I've been to a lot of Planet fitnesses and this is one of the most clean gyms I have ever stepped…read moreinto. There is a lot of different machinery to fulfill all of your goals. The staff is very friendly and encouraging and so are the members. If you are ever in the area make sure to check out this location and enjoy your time here. The bathrooms are very nice modern and clean, I felt very comfortable using the bathrooms and showering here.

I come here when I visit my parents in The Villages. It's the only place that serves my needs as…read morefar as free weights. Nothing fancy but does the job. Bum bells up to 100lbs, one squat rack, leg press, flat bench and cable machine. A good number of machines and kettle bells. Kind of small but no one really works out at the free weight area. Treadmills and bike machines. You can get a pretty good workout for a low $5 fee.

DON'T GET SCAMMED! Our contract is over and we have called in many times. We have also been in…read moreperson multiple times and lied to us saying we have to go to lady lake to cancel. But the lady lake location and customer service said Summerfield is our home gym. WE MUST CANCLE AT SUMMERFIELD. Since this location does not answer the phone after calling 5 times a day. I called Lady Lake to contact the manager. She said that she contacted her and the Summerfield manager would call to schedule a time to cancel in person. WE HAVE STILL NOT RECEIVED A CALL AND WE ARE STILL GETTING CHARGED AFTER SAYING WE WOULDN'T! We have escalated this to customer service corporate. They have emailed the regional manager to contact the manager of this location. Yet we have still not been able to cancel our membership since they lie, scam, don't call back and don't keep promises and still tap into your bank account.

Stay away from this club and the owner Fred, it is a complete train wreck and he can not keep…read moreemployees and the place is filthy and equipment is not kept up. Not to mention the AC never works and the pool and spa is a Science experiment. Beware you have been warned

Dirty,Gym Equipment very old,Treadmills dirty and creaks during use.left after 15 min. Never went…read moreback