The experience and care was amazing. I was nervous for several reasons before and all of my…read moreconcerns were for naught. My recovery needs were cared for, my two large dogs were not an issue and i was able to just rest. Will be calling them again! Highly recommended!!

Lori got back to me right away with last-minute requests. She was familiar with my hospital, staff,…read moredoctors and locations for my routes. I didn't end up needing full service care but if I had, this would've been my first pick. Would recommend, especially for higher level full-time care needs. Lori works in the medical field and is able to quickly assess present and future care requirements with out being pushy.

(Note: The 2 stars are for the 3 caregivers we eventually got to work with; the agency itself would…read moreget 0 stars.) Eight months ago I needed caregivers for my dad, who has dementia. Golden Age (GAC) was one of the agencies I called. After discussing our needs, I determined that the price for the amount of hours we'd need was going to be beyond our budget. I moved on to researching other resources. A few days later, a GAC rep contacted me and I explained that we were no longer interested. She offered a reduced price that was in our budget, and I decided to give them a try. A few days later, someone contacted me to tell me about the two caregivers that were scheduled to begin the following week. They sounded great, and we were all set . . . until the night before the first caregiver was supposed to begin when I got a call from GAC telling me that *both* of the scheduled caregivers were now unavailable. The GAC rep said she was already trying to find replacements. It was disappointing and frustrating to have to scramble for coverage for the 4 days that my dad wouldn't have a caregiver even though we'd had a start date locked down a week ago, but I chalked it up to "things happen." A couple of days later GAC's founder texted me to tell me he'd investigated the "total mishap" and apologize for "starting off on a hiccup." He told me about his background starting the company (he'd had a hard time finding quality, reliable caregivers for his grandmother) and how he "still personally [stays] involved because [he wants] to see things are done right" and that he would "personally be involved with the care of [my] dad on coordinating caregivers with [the] staffing team." He offered me a discount for the first month, said he was going to have GAC's case manager call me so that she could be my main point of contact, and said he'd spoken to the two reps and the case manager to "re-align better communication etc. for future placements." Later that day I got a call and texts from the case manager, who told me she'd "be watching things like a hawk. Be sure your dad is well taken care of." I felt reassured that that first "mishap" was just that. The 2 new caregivers started a few days later (and a third rotated in a couple of weeks later), and they were great. However, within less than a month, 1 of them "resigned" after her shift one night with no notice, and GAC didn't tell us until the day after, only because I called them when my dad told me the caregiver hadn't shown up and I couldn't get in touch with her. Less than a week later, the other caregiver didn't show up for her shift and I called GAC to report this and was told that she too had "quit" and that "we don't know what happened to these girls really," but that I had already been told that we wouldn't have a replacement until 3 days later. (Nobody had told me anything.) I texted GAC's founder about this since he'd been so outspoken and intentional about letting me know he'd be on top of things and seemed so committed to making sure things went well. I never heard from him. I told the GAC rep not to bother getting a replacement and that we were done working with them. The rep kept insisting on trying to have another rep call me and trying to schedule someone else. I just wanted them to leave us alone. The experience was awful, GAC had again forced me to scramble to find care for my dad on short notice and left us with no caregivers--so I was done with GAC. Since then (8 months ago), a GAC rep has called or texted me at least once every 2-3 months to ask me if I'm still looking for caregivers. It's always clear that they have no documentation of my case, and I always tell them I'll never work with GAC again nor refer GAC to others and to please remove me from their contact list. Each time, they tell me they will. Two weeks ago I got another text, and asked them to remove me from their list. I was told that I would be put on their do-not-call list. Nope! I just got off of yet another prospecting call from them. So, along with the unreliable, dishonest service and terrible communication, they're relentless telemarketers who can't be bothered to remember former customers' poor experiences or respect requests to not contact them again.

I needed 2 days of help when i went in for hip replacement. The person Eunice that Golden Age…read moreCompanions set me up with came with a smile and all the qualities of a great caregiver. Meds in a timely manner which was my highest concern. Was low key, had my meals prepared and made my 1st 2 days very accommodating in my own home. Peace of mind fir my family and me also. Thank you GAC . Until next time

My primary physician recommended Dr. Andrew Smith (Arrow Surgical Associates of Paradise Valley)for…read moresurgery and I could not be more pleased with him and the staff at the facility he chose -- Piper Surgery center in Scottsdale. He diagnosed and performed the surgery and kept me in the know along the way. And let me know how to best get through the recovery period. My surgery was yesterday and I am back on my feet and feeling very good.

WHAT A NIGHTMARE... I was referred to Dr.Vikram Deka by a plastic surgeon Dr. Rod. for a Herniated…read moreumbilical cord Dr. Rod said he trained Dr. Deka so he felt he would do a good job. Dr. Deka had a terrible bedside manner and he was very rough. I had made it very clear to Dr. Deka and his staff that I had almost died a few years ago from C-Diff and I cannot have antibiotics with Keflex. The morning of surgery at Piper Surgical Center (they are great) the nurse was asking me question and stated there would be an IV put in me for the antibiotic. I ask what they were going to give me she said the doctor prescribed Keflex. I could not believe it. When the doctor arrived he tried to convince me that it would be fine to take the Keflex because he didn't think that was what caused me to have C-Diff (WOW) this doctor doesn't even know me, he met me once for fifteen minutes. Once we cleared this up that I was not going to accept the Keflex all the while Dr. Deka standing at the end of my bed never saying hello when he arrived, never speaking to my husband. My husband had to introduce himself. Dr. Deka tells the Med student that I never approved to lift the sheet so he could look at my belly button. Before I could say anything she pulls off my sheet exposing my naked lower body to all seven people standing around. I was horrified. Once I was in surgery the surgery was much more involved (of course) than Dr.Deka had anticipated? He put in mesh and basically reconstructed my belly button. When I woke up I was in a lot of pain. I was told I would have zero down time and would be free to go to work the next day. I went home no one followed up with me. I was in the bed for a week. I could hardly move it hurt so badly. My stomach was swollen and my belly was red. I called my primary doctor and she put me on antibiotic's this seemed to help but I was not heeling. I called Dr. Deka's office and his nurse told me this was normal and to give it time. I was wondering to the no down time I was told about before. I never heard from Dr. Deka. My husband and I went out of town for a week and I was miserable. We came back home and went straight to the ER where they drained the incision. I now have an ugly funky looking belly button and I am sensitive around my belly button.

Wanted to express my thanks to everyone at TheKey in the Clemson/Salem SC area. When my mother…read moresuddenly took ill and needed 24/7 care temporarily ,I called them a bit frazzled and they put together a team very quickly. This was done on Thanksgiving week! Everyone they sent was so kind, friendly and attentive. There were household chores and doctors appointments (some that were not close) that they had to help with and did it all with smiles. Apart from a few scheduling issues, everything ran smoothly. Again, many thanks to them.

We have been using TheKey (San Jose) for 24 hour care since October 2022. Aside from a couple of…read morereliable caregivers, we have had poor quality of care exacerbating an already stressful situation. There does not appear to be a matching process or vetting. There has not been alignment between caregivers, staffing manager, and care manager causing confusion, multiple miscommunications, poor continuity of care and additional stress. Calendars (if we get an updated one) are never accurate and there does not appear to be accountability for who is responsible for what. My family has had almost no peace of mind during this difficult time and I have spent countless hours managing problems with both caregivers and Keys leadership multiple times a week. Two night caregivers have slept through multiple call button rings, two caregivers have no showed, one caregiver walked around the house all night keeping everyone awake. After asking the care manager all this week to verify coverage for this weekend, another no show tonight - Christmas weekend. These are only a few examples of problems that have occurred in a short period of time. Why not fire The Keys? Easier said than done. While my parents have me advocating for them, it's sad to think about other vulnerable elderly folks that need support and are being taken advantage of by what appears to be incompetent leadership and a poor for profit business model. For the amount of money Keys charges, service should be seamless. Do better. You are certainly not helping older adults live well in their own homes or improving their quality of lives. We know that stress and lack of sleep exacerbate medical problems. Sadly, The Keys has succeeded in accomplishing this.

The best company I have ever worked they really care about clients and personal who works for themread more

This company takes the time to find the right people for the right clients. The workers that they…read morechoose are honest and reliable and trustworthy. They take their clients personal. They treat them like family. The company looks into their workers complaints concerning their clients and will send their own nurses to go out and assess the clients depending on the circumstances. They take everything thing serious.

I have to tell you how disappointed I am with this company. Stephanie came to our home yesterday…read morewith all the right words of what the company could do for the assistance we needed for our 91 year old father who lives with us. They were given the specific days and times we were looking for and we were told it wasn't a problem. We called her back within an hour and told her we would like to proceed. Today we were informed that they had scheduling problems and they could not meet our needs. They didn't even offer other days or times as an option until we asked. Even at that they weren't sure they could help out. She wasted our time even coming & we could have been talking to companies that can help.

The Staff employed by Care From The Heart have simple Nursing degrees at Best. They are NOT Trained…read moreor even Required to be educated for working with individuals going through Alzheimers, and are thus basically Incompetent when it comes to treating patients/clients appropriately. Care From The Heart was hired to assist my Mother, Whom was afflicted by Alzheimers, with simple things she used to do as part of a Daily routine, but due to the illness became struggles of mental acceptance. [bathing, changing into clean clothes, tidying up around her house, fixing adequately nutritious meals, etc.] Most staff sent out to care for my Mother were Patronizing and Placating when interacting with her. And whenst my Mother would have a symptomatic mood swing, would become Personally offended and leave their shift early, sometimes not returning. My Mother is Gentle, but Strong-Willed. Non-violent, but Verbal. The only times she got into a mood swing were when the Care From The Heart staff grew unprofessionally frustrated, and Impatiently tried to FORCE her to do things she was not Ready to do. The Activity sheets, kept in a Binder, for the Family and their Boss to review, were Frequently scribed with unvarying, Routine entries, when they were not Simplistic and akin to Milking-the-Time-clock.

I am new to this whole hospice care thing, since I am now dealing with an elderly mom who has all…read moresorts of medical needs, including COPD, dementia, emphezema, and possibly cancer, so this has been a very daunting experience. Sage was recommended by the acute care facility she was recently at, and Sage Hospice stepped right in and made the process of dealing with everything such a breeze. Since I'm from out of state (CA), Sage has been a blessing, and I can't thank them enough!

I started Sage for my 90 year old Mom...they dropped the ball on so many occasions that I changed…read morehospice companies and the difference is night and day. DO NOT USE THIS COMPANY!! I was supposed to get a call from the director..that never happened...we were denied a hoyer lift when my dear Mom could not move...I was told it was ann expense they did not want...I also asked about supplies for her incontinence and was told that "we" ordered too much and it was getting expensive...under hospice rules, we are allowed all the supplies that we need. We were told that we needed to change nursed half way through her treatment, with no explanation. I had to call the on-call nurse twice and got no answer...I did notice that they have a lot of turnover...I had an excellent appointment with two of the on-call nurses and they went about and beyond...Calan and Dana were great..the others, not so much! You will find better care than this company that only worries about their profit...their employees have been told (and they told us) that the profit was the biggest concern to the owner.

This place was aweful. I went in to just get a simple perscrition refilled. waited 3 hour just to…read morebe told to come back after 5:30. I came back thinking i would get in soon but sat and waited another 2 hours. This place is a joke!! I can't believe they are still in business. The have one phone number to call the make an appt. I have called every day at different times and no one answers the phone, just to get a voicemail saying the mailbox is full. So then i left 2 emails on their portal and got no response. I will never ever go their again. Don't waste your time people. This place is a mess.

Office manager nice…read more Be prepared: you need to buy a $25 dollar fast pass to move up In the line Have all your recent medical records Have a new patient filled out And be ready to wait 4-5 hours even for the script. It's $115 if you have no insurance.