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    Phoenix Concrete Company

    4.0 (1 review)
    Closed • 8:00 am - 8:00 pm

    Services - Phoenix Concrete Company

    Masonry/concrete sealing

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    Shasta Pools - Tile

    Shasta Pools

    (54 reviews)

    I'd give less than 1 star on Customer Service, Construction, and Warranty Work if Yelp allowed…read more Be very wary of Shasta, you get a ton of promises about premier service, smooth construction, and top of mind follow up. None of this is true. My pool, during the winter, took 5 months to complete, all due to poor construction management. Now that the pool is done, I submitted a warranty ticket for 1 loose tile for decking and 4 dead landscape plants, all within my 90 day warranty. It's been 2 weeks and NO FOLLOW UP from Shasta. So it's evident, warranty works the same as new construction.

    WARNING TO CUSTOMERS!!! I contacted Shasta Pools to obtain…read morean estimate for weekly pool service. After receiving the service agreement, I carefully reviewed the terms before signing and had several questions about conflicting provisions. One provision authorizes Shasta to charge customer's credit cards for repairs under $50 without prior customer approval, while another stated that customers would be contacted for approval before repairs were made. I asked for clarification regarding these conflicting terms, as well as several other provisions in the agreement. Rather than answering my questions, I was promptly informed that Shasta was suddenly unable to accept new customers because they were at capacity. I can't say whether the timing was coincidental, but I found the experience disappointing and unprofessional. I believe any company asking customers to sign a legally binding agreement and keep a credit card on file should be willing to answer reasonable questions about its terms before requesting a signature. Read the service agreement carefully, ask questions, and make sure you fully understand any authorization to charge your credit card before signing. I will NOT use Shasta.

    Phoenix Concrete Company - masonry_concrete - Updated October 2026

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