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Phlow By Esme

5.0 (3 reviews)
Closed • 10:30 am - 6:00 pm

By appointment only

Services - Phlow By Esme

Lymphatic drainage massage

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4.8(79 reviews)
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I've had plenty of massages before, but the best one I've ever had was here at Century Massage…read more I received the best massage from Gwen!!! She was amazing, sweet, funny, and very accommodating to all my needs. I came in for a prenatal massage, with pain in my shoulders, neck, lower back, and legs. Usually I will have to ask for more pressure, but she already knew! She targeted all the areas I asked for and applied strong pressure throughout the entire massage to get rid of all my pain. I walked out feeling like a new woman

I typically do not write reviews, but after being a loyal client of this business for approximately…read moretwo years, I feel compelled to document my recent experience for anyone considering becoming a client. My concern is not with the massage services themselves, but with the conduct and business decisions of one of the owners. I was extremely uncomfortable when the owner chose to involve me, as a client, in deeply personal issues and conflict involving her spouse and business partner. I was told personal details about their relationship, the business separation, and her intentions regarding the other owner. None of this was appropriate or relevant to me as a client, and I should never have been placed in the middle of an internal dispute. What concerned me most was the apparent inability to separate personal emotions from professional responsibilities. Whatever issues may exist between two spouses are personal matters. Once those issues begin influencing business decisions, staffing, client relationships, scheduling, and the overall client experience, it becomes a business concern. As a longtime client, I was particularly disappointed by the lack of transparency surrounding the changes that followed. A massage therapist I had regularly seen was suddenly removed from the schedule and replaced, without what I felt was appropriate communication to the clients who had established ongoing relationships with her. Clients should not have to discover major changes to their provider through the schedule or simply show up and realize that things have changed. I also found it troubling that personal conflict appeared to extend into the business's public-facing social media. As a client, I should not be exposed to indirect public commentary or personal disputes between business owners. It creates an uncomfortable and unprofessional environment and makes clients question whether business decisions are being made objectively. This experience has been especially disappointing because I genuinely valued this business and had been a loyal client for years. I believe business owners have a responsibility to protect the client experience even when personal circumstances are difficult. Personal disagreements should not become the client's burden, and business decisions should be based on professionalism, communication, and what is best for the business and its clients--not personal emotions or retaliation. I am sharing this because prospective clients deserve to know that the quality of a business is influenced by more than the service being provided. Leadership, professionalism, communication, and the ability to handle internal conflict appropriately matter too. I sincerely hope the owner chooses to separate personal matters from business operations moving forward, because the clients should not be the ones caught in the middle. After two years of loyalty and referrals, it is genuinely disappointing to see a business I once spoke so highly of reach this point.

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Seattle Barbies

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5.0(3 reviews)
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Seattle Barbies is such a hidden gem! I totally would have come here before if I had known of it :)…read moreIts located in Penney Lofts in downtown Renton with other fun local businesses. It's by appointment only with a free consultation at first. I chose to meet with Kitiya and shes wonderful, Im so happy I met her! She definitely takes care of her clients. She asked a questions on my goals, was knowledgeable and personable, & confident in us working together to get my goals met. I chose my abdomen area to get snatched a bit more as I was in between a few trips & wanted to accelerate my progress as Im already actively involved in a regimen for health/fitness. She truly caters your experience & understands a cis woman's experience in achieving these goals! The prices and specials she has are truly worth it & Im so glad I went through with it. You can really see results after a session or two! The sessions are relaxing and go by pretty quick as Kitiya and I have a fun time chatting :) Her studio is so cute with a pink Barbie theme. If you're curious or want to engage in services, please give Seattle Barbies a try!

WOW! This experience was so above and beyond what I expected…read more Kitiya is so knowledgeable and kind. This was my first time with body sculpting and she walked me through every step and made me feel so comfortable with the process. Plus, she's an amazing human and was so fun to talk to! You can tell she's they and expert at her craft. The studio is stunning - totally on brand with the Barbie theme and everything is top of the line and totally cute. She really pours her soul into this! I got abdomen sculpting and was shocked by the results! My stomach is SO much flatter after one session and I feel so confident. I immediately bought a 10 pack after my first session. I feel so ready for my trip coming up! This is an incredible treatment and Katiya is the best!

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Skintegrity MedSpa - Morpheus8 Rf microneedling

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Thank you Ava! Microneedling with PRP procedure softening and brightening of skin is visibly…read morenoticeable after our first treatment. My skin looks years younger. Looking forward to my next visits--youthful glows here we go!

SCAM! DISCRIMINATION! I had a really horrible experience here and would never go back…read more Editing this review to add screenshots of Jesse's messages and consent form "after treatment", upon reading their misrepresentations and personal attacks on my review. I went in for a laser treatment, got a chemical peel and had burning/stabbing pain on my face right after the peel. My cheeks became red and discolored for over a week, and I was scared because it was my face. I documented everything, including the fact that the consent form was signed after the treatment, not before. The provider did refund me and sent aquaphor after she was scared of a lawsuit. She refused to reimburse a derm appointment. My skin did improve but there is still pain and pigmentation. The way the business handled my concern afterward was awful. Instead of simply focusing on aftercare and making sure my skin was okay, the Director of Operations Jesse started questioning my "claims," my "intentions," and even called me a "Groupon shopper." That was rude, discriminatory, insulting, and completely unnecessary. I came in as a paying customer. Whether I used Groupon or not has nothing to do with how I should be treated when I report pain and a reaction on my face. If not for groupon, this place wouldn't be able to pay the rent which is why they advertise on Groupon in the first place. They withheld meds that they claim to have ordered in lieu of more photos everyday so they can "verify" their claims. Due to a confusion with the order number, they figured I bought another groupon from another spa way before going to Skintegrity. None of my other groupons had anything to do with the treatment I went in for nor it should matter to the business. This is invasion of privacy without cause. I was also told I was "obviously trying to build a case," which is ridiculous. I was trying to make sure my skin healed and that I had proper documentation because the reaction happened immediately after their treatment. A customer reporting burning, tenderness, and discoloration after a facial treatment should be treated with care, not attitude. The communication afterward made me feel dismissed, judged, and attacked. I would not trust this place with my skin again.

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Phlow By Esme - massage - Updated November 2026

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