Horrible. Such rude staff. Asked for a pretzel and got a glare like I was taking away his first…read moreborn. The young man (late 20's) working the counter needs a customer service 101, So does the female on her phone the whole time. Disappointing and disgusted on how staff is here.

Couldn't even use the app to sign up for a free pretzel after buying 3 for $10 i give u no stars…read morebut the young man Anthony was very professional and kind. I always come here when i visit the mall. Ok so they made me select a star. Ok so a window just popped up and they wouldn't let me post till i gave a star rating so i have given you one because your app sux and has caused a police officer that was behind me to leave the service line. That's not right at all. I shoulda gotten a free one for all the hell i just went through. Won't be coming back anytime soon. Btw the line was growing and Anthony was the only one helping. It was almost closing time so maybe that's why no one helped him. They prob had to put all those pretzels away and there were a lot.

These are the BEST PRETZELS in the city. Whenever I'm home I stop by because it's a must that I…read moreshow them love. The pretzels are always hot and fresh off the line. You can't go wrong with this Philly staple.

Very cheap pricing for good soft pretzels -- a little too salty but still delicious. I tried the…read moretwo cheese dips and the jawndiments dip.

Best pretzel I have ever had but full disclosure, I haven't had that many pretzels. It was hot,…read moresoft, salty and what I believe a perfect pretzel should be. We also got a lemonade that was very good. The sweetness and tanginess complimented the pretzel very well. Not the best lemonade I ever had but still really good.

The service was amazing and place was cute…read more The pretzels from the original and cinnamon were soft, baked all the way and melted on my tongue. I only got the ham and cheese one and omg it's was amazing. The only thing I would dock points were that the person in the back was wearing gloves then touch the handle to put stuff in the oven then touch a nasty towel and didn't switch his gloves or wash his hands then started touching non Cooked food. Food safely is the most important thing in any restaurant.

We stopped by Philly Pretzel Factory and ordered a pretzel dog and a mini pretzel to go. Both were…read morepretty solid, the pretzels we got were fresh, hot, and straight from the oven, which was a nice surprise! The dough was soft on the inside, with a bit of crispiness on the outside--exactly how you'd want a pretzel to be. One thing I really liked was that they have a variety of sauces on the side you can pour onto your pretzel. I tried the honey mustard, and it was super tasty! I'm also looking forward to trying the cinnamon pretzel on my next visit. Overall, a good spot for a quick, warm snack--especially if you get a fresh batch like we did!

I got a bucket and mustard…read more Was unsure of what to expect. Lots of salt. The pretzels themselves felt stale and tough. Is that the intention or did I get a bum bucket?

My Brother and I stopped by here on our way from York to Philadelphia. What a cool spot!…read more The shop in front is pretty tiny, but has enough room for a few folks to mingle around. The pretzels from the oven come out right there in the gift shop on the conveyor belt. They even gave us a fresh pretzel off the line. So delicious! I bought about $20.00 worth of pretzels for family and friends back home in AZ/CA. The 2 ladies in the shop were very kind and helpful. They even gave us the tip to look in the 3 back windows of the building on the way out. We did, and we saw about 10 people hand rolling pretzels. YES....they hand roll each (big) pretzel. What attention to detail! Simply amazing. Must stop if you are back in Central PA.

You have to stop in Hammonds when in the area. The pretzels are hard pretzels that are still hand…read morerolled and baked. They are so good. You can get the regular pretzels, various seasonings or chocolate covered. All amazing. Super friendly service. Treat yourself!

such a nice place. i got the 12 minis for six dollars. It is a little too much for me I wish I…read morecould just only get six of them instead but they were very good! I had about five of them lol and took the rest home. And I like to have yellow mustard with them to dip and also very good! Very friendly service as well

Been going here since it opened. Mike the owner is one of the most generous, genuine, and pleasant…read morepeople you will ever meet. The pretzels are hands down the best you will ever have. Philly pretzel factory is when compared to papa's. Everything on the menu is incredible!

Wow! The regular soft pretzels are so excellent! We decided to take a couple home and freeze them…read more The people who took our order were very pleasant, and greeted regular customers by name. I had a list of five places to visit in Philadelphia on Saturday. This is the only place I will come back to.

I stopped into this pretzel joint for the second time and the smells greeted me as I walked through…read morethe door: savory and sweet. The staff wasn't rude or anything, but on both occasions I got a "What are you doing here?" vibe that was slightly off-putting. My first visit was picking up an order for Uber Eats and I was told that it was the best pretzel spot in the city, so I just had to try it. I order two everything pretzels, two soft pretzel twists, and two sweet pretzels to share with a group. The order was staples shut and I confirmed the contents before leaving. Unfortunately, there was only one of the two everything pretzels that I had paid for, further dampening my experience. The store front itself is tiny and I tended to grab and go... there's absolutely nothing cute or interesting about it, but I understand that isn't the point. The pretzels were soft and fresh, and I even shared with strangers at the park. Everyone enjoyed them but nobody was wowed. The order was ready on time and the price was right, but my search for the ultimate Philly pretzel experience continues.

This no frou-frou Amish bakery inside PA Dutch Farmers Market sells awesome soft pretzels! I highly…read morerecommend cheesesteak + sauce pretzel logs, this was better than the regular Philly cheesesteak! The gravy sauce was delicious, I enjoyed the combo of savory cheesesteak stuffing wrapped in slightly sweet and chewy pretzel, the whole combination worked so well! We tried both Cinnamon & sugar pretzel and plain pretzel and they were both equally good, so get both!! I was also pleasantly surprised by the quality of the peach milk shake, perfect flavor, not too overly sweet and so yummy! I also ordered honey lavender coffee out of curiosity and I was not disappointed. It's just as good as lavender latte from fancy cafe in NYC, like Maman. Please note that they close early at 4pm, by 3:45 most products are gone.

I was hoping this place would be good because it was the top spot that came up on my search and the…read moreplace I wanted to go to was closed on Sundays. I was in town for work and wanted a pretzel so I got two pretzels and a pretzel dog with cheddar cheese and brownie batter dip. The pretzels were definitely not fresh and the pretzel dog was a lot small than I expected plus because they had been sitting out for a while they were a tad stiff. The cheddar cheese lacked flavor and didn't taste like much but I will say I loved the brownie batter dip and love the concept of having sweet dips with a salty pretzel. This place does have a lot of dip items and it was quite affordable but I don't think I would return.

Behold the humble pretzel. This simple mixture of flour, water and salt frankly gives me more…read morepleasure than most Michelin stars. Hot, soft and slightly crusty these comfort snacks slathered in mustard make any day or mood that much better. I've had the imposters at Wawa and they're just too dense and cold to lay claim to any semblance of pretzel legitimacy. Five perfect stars for the Philly Pretzel Factory.

Yuck a doughy mess nothing like a true Philly pretzel I miss the ones from federal in the city...read more

the pretzels are very big and salty you can get100 pretzels.You will like it…read more Edit: Somehow my 6 year old got on to my account and posted this!! The pretzel was HUGE, cheap and very soft and delicious. He wants me to up it to 5 stars...and so I will!