As I approach, I was disappointed to see that only the drive through was open. They were out of cheesesteak pretzels as well as hot dog pretzels. I still ordered pretzel bites, cheeseburger pretzel bites, and nacho cheese dip. The lady at the drive-through told us to pull around front and wait for the cheeseburger pretzel bites as she handed me the nacho cheese dip. As I opened the nacho cheese dip I noticed a hair. I was disgusted and flabbergasted by this. Although I was able to get another one, this was a disturbing experience for me. Then the lady proceeds to hand me a ginormous bag filled with 10 big pretzels. We wanted the little ones so we had to order the pretzel rivets again. We tried to return the big pretzels and she refused to give us our money back. At this point we had way more many pretzels then we could handle. Eventually a kind gentleman gave us our money back and took the big bag of pretzels. In the end, the pretzels were good but the customer service was atrocious. read more