Had our driveway paved over the old driveway in 2014. Owner Joe Phillips said that was the best thing to do! Over $ 6,000.00 paid. Been responsible and had Phillips Paving seal the driveway as recommended every two years. Large cracks have developed.
Last fall we had Phillips Paving to also hot seal the larger cracks which developed. During the 2017/ 2018 winter new, larger cracks have developed that go completely across the driveway. These are not small but very large over 7 feet each.
Call Owner Joe Phillips in May to discuss the large cracks, he said he would swing by to look at them. In July, call Joe Phillips again, he once again said he would get by the house to look at the driveway. He never showed up to look as he said.
Called the main office to set up someone to visit as I want these cracks hot seal these prior to winter. Called three times, each time told that someone would visit.
To date, no one has called, no contact, no response!
This is how you treat a loyal client who kept coming back to have you do the work. We have paid over $ 1,000.00 to seal this driveway on top of the $ 6,000.00 originally paid.
Poor customer service all the way around!
In turn, I have since learned that the cracks which now are part of the driveway are in part caused by one step Phillips Paving did not do. They should have sealed the original old driveway prior to putting the new asphalt on top. This is allowing water to push up from under the old driveway to the new one causing major cracks.
Darrell Frazier read more