This review is for the floor installation work done in spring of 2018. I usually do not write bad reviews, especially it has been two years, but I saw the result of their lousy work every day that I have to say something. We had a new construction and our builder hired Phillips' Floors. They installed tiles in first floor, berber carpet in basement and wall carpet in gym. 1. Tile floor. Right after we moved in. We find there were cracks on tile grout everywhere. Builder blamed me that I kept the windows open in the hot and humid weather. However, we moved in 20 days after closing and the house had been kept in an ideal temperature set by the builder with all windows closed for 20 days. I believe the cracks were there before we moved in, while I had no proof and I blame the bad luck. 2. Carpet. Our house inspector found visible seams between the pieces of berber carpet but I did not take it seriously. Two months after we moved in, the seams started to fray and then threads started to come out. I contacted Phillips Floor. First they sent someone to check and agreed installation was not done right and it had to be fixed. Then they sent some floor technician, who just snipped the threads and called it a fix. After some back and forth, they finally had enough of me and they sent me a letter, basically saying that we'd done everything right and it's not our fault that you have lousy carpet, case closed! Recently more and more threads came out from the seam and we had to cover them with paper and tape - this is the reason that I decided to write a review. 3. Wall carpet. A year after we moved in, a piece of wall carpet in the gym fell. I contacted my sales person but for two weeks there is no reply. After several tries they finally sent their subcontractor, it turned out that they forgot to put down nails on that pieced of carpet and they apologized. However in our communication, the sales person complained that the subcontractor charged a lot of money and he took a big loss on my project, and also indicated the problem might be I kept the gym warm. I don't understand why the solution is so simple yet he had to make it so difficult, complain in front of me and make the me feel bad! read more

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WARNING, WARNING, WARNING! Needed new wood floor installed. From the beginning it went from bad to worse. Hired them as they claimed to have a sanding system that cleaned 99% of dust. Not! To start , the measurements were wrong so they didn't send enough flooring; which needs to acclimate for at least 72 hours in the house, as they informed me fron the start or it will not lay correctly and possibly crack. Which mine has done both. I had to reject 6 bundles of flooring as their, "prime wood", was notted, cracked, and warped. I was told ALL employees are in house, only to find the installer was contacted. Both my wife and I are elergic to dust. There 99% dust free system, actually was about 20%, the other 80% took me 12 hours to clean, as well as for another $300.00, to get the entire HVAC system cleaned out. When it came to seal the wood, I was told the crew was run by their" best man" when they were done I had sealant on the walls, as well as dirty hand prints on the walls. All said and done my $3600.00 floor actually cost me $4700. After I had all the extra work, cleaning, painting, and cabinet repairs; as they cracked my custom cabinets in not one, but 3 places. The owner did not want to resolve or help at all. Of the additional $1100.00 I asked they pay $850. Owners words through his flunky, were $350. Take it or leave it. As relayed by his manager. This was after his team came back in for proof, which I supplied with receipts and pictures. We did manage to get them to come up to $500. but only by threatening legal action. DO NOT USE THIS COMPANY! read more

They did excellent job installing the floor and carpet. Very happy and satisfied with our floor on lower level. Will have them to do upper level floor and carpet in near future. read more

Would give a zero is possible...less than two years after install, I am having serious stretch issues in every room, and bunching in some, to the point of tripping hazard. Phillips would not even look at the issue and stated the install is only warranted for one year, even though the carpet and their sales focus is lifetime warranty...don't believe them and don't use them as they do not back their work. Original carpet in home was in place for 21 years and never had a install, stretch, or workmanship issue. read more

Quality doesn't match the cost. We had Phillips refinish our wood floors and overall the floors look fine but they missed some areas and the service was only ok. They didn't sand, stain or finish the area under the front of the dishwasher and an spot along the kitchen cabinets and they sanded but didn't stain or finish the area under the fridge. When their supervisor came out to look at these areas after we called them about it, he said that these things definitely should have been done but weren't. He was willing to have a team come out and fix these areas that were missed but in order to do fix these areas they would have to re-sand and re-stain large areas so we'd need to be out of our house for yet another week. Definitely not the service or the craftsmanship we were expecting given the price that we paid. read more

One of the employees at this store puts "personal issues" before the interests of the business. This resulted in a month long delay in receiving a quote, mail correspondence that was addressed to someone with an illegible name and a proposed cost of several thousand dollars higher than any of the other bids. Hopefully in the future the employee will put the business interests before her own. read more