I booked a phone consultation with this doctor earlier this year so that I could get his opinion on some lab results and my current plan of care. In very unfortunate timing, I experienced a medical emergency and was being rushed to the ER during the time of the phone visit in a tremendous amount of pain. I told him the situation and his response was, "I spent a lot of time and effort reviewing your labs, don't you want to hear what I have to say?" He only got worse from there. I basically put him on speaker and let him talk into the void while I waited for him to shut up so I could end the call, and for the car to arrive at the hospital. I ended up having emergency surgery shortly after being admitted to the hospital. It's not about the money for a wasted appointment; it's about him being deplorable. Listen to the other reviewers who mention that this guy is rude and combative. read more

If I could give 0 stars I would. This POS has been my mom's nephrologist since 2019. She is in stage 5 kidney failure and her health is in a decline. When she was first admitted to the ER back in February and she expressed to him she didn't want to do dialysis anymore he said "well I don't believe in suicide". Super professional and compassionate when I asked him about her being assessed for hospice care and continuing dialysis he said no that can't be done even though I've been told by her home health care company she can. He then said to me he doesn't have time to be on the phone with me to answer my "basic" questions. Which I then told him that these questions we have are not basic to us since this is a new situation and very stressful situation we are now dealing with. I was upset and expressed my frustration with how we have just been bounced around from hospital to doctor with no answers no guidance and no help with getting her the care she needs. Please see my photo. A text from my brother who spoke with Phillip Ng yesterday at my mom's dialysis appointment where she is still exhibiting signs and behaviors of mental decline and suffering. When my brother explained we want to have her assessed for hospice care with dialysis continued those were his responses. " he doesn't want to waste the government's money" do not go to this poor excuse of a human for your or your loved ones health care needs. Complaints are being filed. read more

Phillip Ng, MD - Internal Medicine Near Me - Palo Alto, California

Dr. Ng is extremely responsible and very knowledgeable. He always provides meaningful advice on a very timely manner, even on a non-working hours in case you really need his opinion. He really cares about his patients, very straightforward and always tells you the truth. I trust him for his decision. His assistant Vivian is very friendly and flexible. Dr. Ng has been playing an important role in my life. Thank you Dr. Ng for all your helps! read more

Dr. Ng is wonderful. From patient care, to attention to detail he's just very awesome. I enjoy my "check-ups". read more

Dr. Ng is my 92-year-old mom's nephrologist. At our first meeting he was not exactly warm and fuzzy and I admit I was concerned about my mom being in his care. Since then he has formed a good rapport with my mom. What I mistook for a non-caring attitude is simply a professional one. He has exhibited a reassuring mastery of his specialty, a willingness to collaborate with my mom's cardiologist to coordinate their efforts on her behalf, and what I now know is genuine care for her well-being. During this Coronavirus pandemic he reached out personally by phone to my mom to check in on her and reassure her that he's there for her anytime. This meant a lot to my mom -- and to me. While he still may not be warm and fuzzy, I am confident that he is truly listening to my mom, addressing her individual needs and providing an excellent level of medical care and attention. read more

Dr. Ng is an amazing doctor. I was diagnosed with failed kidneys out of the blue, and he managed to save one of my kidneys by working with Dr. Zimmerman to put a stent in it. He also took me from 3 times a week dialysis to no dialysis in a little more than a month. Amazing. When I first met Dr. Ng, I wasn't sure I liked him. He talked about dialysis and possibly even a kidney transplant to me while I was still in the emergency room, and it was a little overwhelming. But as I got to know him, I realized how patient centered he was. He managed to get me into the Foster City dialysis location close to me house when the hospital was going to sign me up into the Redwood City dialysis center. Dr. Ng follows up with me once a month, and he is very good about asking what questions I have and giving me the answers I need. I think it is important that patients go to Dr. Ng with specific questions - be direct, and you will get direct answers back. I would choose Dr. Ng again in a heartbeat. He's the best. read more

My husband's world-famous cardiac surgeon referred us to him four years ago. My husband's health is very fragile and complicated. Although we also have a cardiologist, Dr Ng really manages my husband's care unless he needs a specialist for some particular problem. Dr Ng is there for us 24/7. He has no answering service. When you need help you call his cell phone and he personally answers (unless he is seeing a patient in his office; then his nurse answers). In my years of caring for my mother and my husband, I have encountered dozens of doctors. Dr Ng is the best. Unlike many doctors, he LISTENS. He knows us well enough to know how to understand the nuances of what we tell him. My college roommate became a physician. She told me that only the best and brightest can become a nephrologist, for it is the hardest speciality. I tell Dr Ng that I believe he is the best of the nephrologists. And I mean it! He is now also my internist. And, again, the best I have ever had, bar none. We travel from the North Bay to see him. I would travel across the state if necessary. For that is how complete my faith in him is. I don't think we have ever had to wait to see him. If anything, he may even see us right away if we arrive early. As he talks to you, he also enters notes in your file on his computer. But that doesn't mean he isn't listening to you. In my opinion, he is personally responsible for my husband still being alive. If you knew how complex my husband's problems are you would understand what a miracle that is. I tell everyone I know about Dr Ng. I believe strongly that, as one oncologist told me, M.D. usually means mediocre doctor. Not all doctors are outstanding. But Dr Ng is! I am adding to this review on 1/10/15: I just learned that Dr Ng is listed in San Francisco Magazine's Jan 2015 issue's list of the best doctors for 2015 under the category of nephrologists. Yet I think he should also have been listed in their list of internists, for he continues to be the most perfect internist I've ever had. When I wrote before I forgot to mention that he will never ever turn you over to a hospitalist if he can help it. That is a significant advantage for it means he already knows all about you, whereas a hospitalist is at the mercy of whatever information you can remember to tell him. And also Dr Ng has proven to be very practical. He does not waste money on unnecessary tests and tries to keep your budget in mind when prescribing drugs. He is truly my partner in my health care and he treats me as his partner in it too. In my decisions about where to live the rest of my life, the first priority is to be within easy driving distance from Dr Ng. Does that tell you anything?! read more

Condescending, rude and does not care about his patients. Do yourself a favor and if you want good health care go somewhere else.

Dr Ng is both an Internist and a Nephrologist. He took excellent care of my mother for 10 years until she passed away. During that time, my mother had multiple episodes of going in and out of the hospital, just like any end stage renal patient would. Every time Dr Ng went to the hospital to check on her daily, sometimes in early mornings and sometimes late at night. He never missed a day. There were times I was out of town when my mother went into the hospital, Dr Ng called me everyday to discuss progress. He is reachable by phone any time of the day. I try not to abuse it, but that phone access has saved me from multiple panic moments. As a care giver of someone who was critically ill, knowing that her doctor was just a phone call away made a huge difference. In summary, Dr Ng is competent, incredibly hard working, and responsive. He has many years of experience treating patients with chronic conditions, esp. those associated with kidney disease. Most importantly, he genuinely cares about his patients and their families. He is a blessing to many. read more

One of the most rude and unhelpful doctors I have ever encountered. I do not recommend him at all. He has a terrible bedside manner and does not follow up with his patients. read more

Incredible doctor! His surgical support team outstanding Relax You're in the best hands read more

I am a very picky man. I followed the 5 Yelp Star reviews and I'm very glad that I did. I have been living in Palo Alto for ten years. Since I was promoted my job from Sunnyvale to downtown San Francisco two years ago, I needed to find a new family doctor in my local Palo Alto town, so that I might schedule an early visit before starting for San Francisco for work on a weekday whenever necessary. Lucky me! I chose Dr. Phillip Ng from a few qualified doctors. He is not a regular doctor. He loves what he does and it shows - great care from a great doctor. All prescriptions are directly, electronically sent to my preference Walmart Pharmacy database. It saves me a lot of troubles when I need to catch up my working hours each day. I'd strongly recommend Dr. Ng to anyone in the Bay Area who needs a professional, affordable family doctor. It doesn't matter you have insurance or not, and the appointment fee is honestly fair and cheap. The staff was very patient and nice. They are eventually to be my best friends, and they always take care of more than what I may ask for. I believe that I am continuing to visit Dr. Ng, whenever I still live in Palo Alto. Note that I rarely give a five star review on a doctor as I said earlier that I am picky. read more

I've been a patient of Dr. Ng's for about 2.5 years now. He's been really great. He doesn't always know what to do with me (in fact, not many doctors do), but he keeps a close eye on my case and he'll send me out for second opinions if he's not sure on something. I have him as my primary physician even though that's not his specialty. I am so grateful to have him as my physician as he has gone out of his way to meet my needs at times and if I say there's something wrong (even if he doesn't believe it) he'll take the cautious route until we figure out what it is. I definitely recommend him (and his two colleagues as I've seen them on occasion also). He's not very talkative, so if I really want to know information I have to make sure to ask (and I'm not very bold when it comes to speaking up). If you're outgoing though, it's not an issue! read more

Amazing Nephrologist! Dr Ng is very knowledgeable, caring, friendly & helpful. I've been w/ him since 2000 & have always been impressed. We have been through the "good, the bad & the ugly" health-wise and he has always been there for me. Would definitely recommend. read more

Dr. Ng is what every physician should strive to be, a competent, attentive and responsive doctor who genuinely cares about his patients. He has incredible listening and problem-solving skills. He is largely responsible for my being able to delay surgery by suggesting some second medical opinion referrals before surgery. As a result, my surgery has been delayed to explore some alternative medical tretments that may make the surgery unnecessary Dr. Ng is readily available to address any medical concerns. I have worked in the medical field for many years and it is remarkable to find a physician of his caliber. He is simply one of the best, brightest, most competent physician that I have encountered read more

Dr. Phillip Ng is, without question, the best doctor my 81-year-old father has ever encountered. My father met Dr. Ng in the Emergency Room at Sequoia Hospital last spring 2017. At the time my dad had just barely recovered from viral pneumonia, had been diagnosed with heart failure at Stanford Hospital, and was being admitted at Sequoia for kidney failure. Not only did Dr. Ng find the cause of the kidney failure - an overdose of contrast dye given a week before at Stanford - but he guided my dad through three months of dialysis and back to full renal health. Dr. Ng continues to monitor him through careful and deliberate attention to blood tests, through close attention to his medications (which have been reduced to essentials), through a laser focus on his diabetes (which had never been properly controlled), through clear explanations of the interrelatedness of all the organs, and through knowledgeable, and frank discussions about lifestyle and anatomical health. Today, 8 months after almost dying from lung failure, heart failure, and kidney failure, my father is healthier than he has been in several years, thanks in large part to the guidance and profound expertise of Dr. Ng. read more

I just moved to the area and called around looking for a Primary Care Physician. Dr. Ng's office offered me an appointment for the next business day. I had a pressing health issue, so I needed to see someone ASAP. I am so grateful that luck led me to Dr. Ng. My initial visit was smooth and professional. I had a zero-wait until Dr. Ng's staff began taking my vitals. Next, I started the usual paperwork and in moments I was in Dr. Ng's office where he asked questions and listened intently. He has wonderful bedside manner and was patient and understanding. He often made suggestions and then we discussed them. I don't think I disagreed with one of his suggestions after he provided his sound reasoning and experience. I would recommend Dr. Ng to my family and friends, if they lived here with me. read more

Dr. Ng is a miracle worker. He has brought my husband from dialysis 3 times a week to none and maintained this status for the last 12 years! Dr. Ng's diligence has achieved this! We highly recommend him. read more