I had gotten a pretty great job opportunity in Orlando, FL, so of course, I took it. However, I still own a 2001 Ford Taurus that may not have lasted long if I actually drove it all the way to Orlando. I needed it shipped from Grand Rapids, MI so I could at least have a car until I am able to upgrade. PhillGood gave us the lowest quote at $505, so we took it. They had almost two months in advance to do what they needed to do. I was moving on December 30, and needed it by January 5 at the latest.
December comes around, and we hadn't heard much from them, so we would call every so often for an update. We were promised a driver on either the 28th or 29th of December, and it would arrive on January 4 or 5. Jasmine promised us over and over not to worry, because she would DEFINITELY have a driver for us.
Well, December 27 rolls around and she said it was still good. After December 28 comes and goes, we were confused why our car hadn't been picked up, let alone why we hadn't been contacted that it would definitely be picked up the 29th. Jasmine told us that the driver would come the following day. Nobody came. We began panicking, calling Jasmine, and she wouldn't pick up. Finally, near the end of the day, she texted the phone instead of called. She apologized, and said the driver would actually be there Friday. We were getting fed up real fast. On the 29th, we kept trying to make sure she was actually getting us a driver, and she told us no truck driver wanted to go past Lansing, MI, and that Grand Rapids, MI was too far from Detroit, MI, as it was in "northern" Michigan, which is why no one wanted to do it. We thought that had to be a load of crap, because 1) Grand Rapids is western Michigan, much more south than north, and 2) It is only two hours from Detroit. We compromised. We said we had family in Howell, MI (very close to Detroit, and they wouldn't have to drive past Lansing), and we would bring it there ONLY IF she had a driver for us. After a few hours, Jasmine called back and said to, "please drive your car to Howell." We asked if there would be a driver, and requested a name and number. She said she could not offer that until the contract was signed, but it was ready for him to do so, so he would pick it up. We drove it there, left in the morning.
When dinner time hit the following day and word got to us the car STILL had not been picked up, we knew we were screwed. We instantly called, and Jasmine just thought that moving pickup to Monday without telling us was such a wonderful idea. We needed the car that week, and we knew it was going to be a tight squeeze into the schedule. However, as it turned out, she had no driver prepared at all for Monday. She said all of this was NOT her fault, even though she PROMISED us dates she couldn't stick to. She never, EVER called us when plans changed, and then made some pretty sad excuses when she didn't want to answer. While she was playing us, we could have found another shipper, but she just did not care. So here I am, January 3, with my car STILL in Howell, MI.
Thanks, Jasmine. You helped me out SO MUCH! read more
