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Philippe Desplat, DO

5.0 (1 review)

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Hackensack University Medical Center Emergency Services

Hackensack University Medical Center Emergency Services

1.5(11 reviews)
4.9 mi

I came in as a patient due to paresthesia symptoms. I was first impressed as I was immediately…read morebrought for testing and CT scans. However once those scans were complete I waited on a bed in the ER hallway for over 10 hours. There were patients coming in well after me for less crucial things being given priority which was extremely frustrating to observe. For a night shift ER I was very dissatisfied with the level of care and lack of quality I was given after my Initial intake. Will definitely be remaining a Valley hospital client after this experience.

Urgent Concern About ER Experience at HMH Hackensack University Medical Center…read more We moved to the United States just 5 months ago, and our daughter was born here. Since we were still learning how the healthcare system works, I carefully researched and chose HMH Hackensack University Medical Center, Pediatric Center, Emergency Room, based on numerous positive reviews. When our daughter was only 2 weeks old, we made the urgent decision to bring her to the ER because her unconjugated bilirubin level was above normal. Our request was very clear -- we needed a blood test to confirm whether treatment was necessary. Unfortunately, our visit turned into a frustrating and deeply disappointing experience. We were seen by Dr. Avital Bauman, MD, who, instead of immediately focusing on our newborn's condition, spent a significant amount of time on unrelated "paperwork" -- questioning why we didn't yet have a pediatrician and calling social workers to explain the U.S. healthcare system to us. The social workers, in turn, did not address the main reason for our visit. Instead, they accused us of supposedly not taking proper care of our baby's health. Yes, perhaps we did not follow the exact steps of the U.S. healthcare system, but in this situation, the child's health should have been the first priority. The correct sequence of actions should have been: examine the baby first, then explain the administrative process afterward. Because of these delays, more than two hours passed before any medical testing was even offered. For us, as parents of a two-week-old newborn, this was extremely stressful and unacceptable. We traveled all the way from West New York to this hospital with one goal -- to make sure our baby was healthy. In the end, we left the hospital without any meaningful results, only with disappointment and concern. This experience left us feeling that bureaucracy was placed above patient care, which should never happen -- especially when it involves the health and safety of a newborn. I believe this matter deserves serious attention from hospital administration to ensure that no other family faces a similar situation.

Emergency Department at NYU Winthrop Hospital - Tape on the windows in the ICU

Emergency Department at NYU Winthrop Hospital

2.6(159 reviews)
22.9 mi

I recently delivered at Winthrop. Their labor and delivery/maternity ward are amazing. The staff…read morewas incredible. I can't say enough wonderful things. They kept me informed, educated, answered all my questions, made sure me, my husband and baby were comfortable. They were so caring and knowledgeable I really was blown away. They listened to my requests, took everything I said serious and were part of an experience that was so special and they helped make it better than I could have imagined. Also the hospital was SO clean. Both rooms I was in were extremely well kept. They have a truly positive staff (doctors, residents, nurses, nurses assistants, Doulas, students, even the person who registered me!), they all made me feel we were in great hands. Thank you Winthrop.

This place is a disgrace. The ER is understaffed and not able to handle the cases that come in…read more The ICU staffs average age is most likely under 30. These are where the sickest patients are being treated but yet you have the least experienced staff treating them. A doctor who just finished their residency working the night shift... so very disappointing that an organization like NYU can't find more highly trained staff ... also very disappointing that an organization with this amount of money has tape holding up the windows in the ICU. Totally unbelievable. Threw all their money into sears on Franklin Ave and forgot they have an almost 600 bed hospital up the block that is in need of resources. Do better for the community. Very sad and very disappointed that this what this hospital has become.

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Emergency Department at NYU Winthrop Hospital - The legendary ER doctor Paynter, he has over 40 years experience

The legendary ER doctor Paynter, he has over 40 years experience

Emergency Department at NYU Winthrop Hospital - Main Entrance

Main Entrance

Emergency Department at NYU Winthrop Hospital

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Philippe Desplat, DO - familydr - Updated July 2026

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