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    Phantom Harley

    3.8 (10 reviews)
    Closed 10:00 am - 7:00 pm

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    2 months ago

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    7 years ago

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    5 years ago

    This dealer has ZERO of the bikes they advertise online. Classic bait and switch, stay far away.

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    9 years ago

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    Gina's Polaris of Monee - Purchased Slingshot

    Gina's Polaris of Monee

    (16 reviews)

    Let me start by saying I am a person that reads the good and the bad reviews before making a…read moredecision on whether to use a business or service. I read some of the reviews from Ginas and I have to say overall I disagree with some of the bad reviews. I live an hour and a half away and I just wanted to get the out the door Price before I made the trip over there to take a look at their inventory. I was transferred to JB who gave me all the upfront costs and the out door price without hesitation. He was upfront and honest every step of the way. I came to look at one of their units with a check in hand. He treated me no differently, even though I wasn't going to make them any interest off of a loan. JB was amazing from the first moment. Even found a unit in the exact color I was looking for. Threw in an extra key fob. The entire staff was very nice and welcoming. Shout out to the guy in the back that was setting up my slingshot. There are supposed to be three of them on staff usually and he was the only one there that day so I know he had a lot going on, but he knocked it out real fast! I was so happy with the entire process from start to finish. I will definitely be bringing my slingshot back there for all my servicing needs.

    Bought a 2919 Indian Chieftain Darkhorse from Gina's at the end of January. Went there on a…read moreSaturday to check out a bike I saw online, but found one that I really fell in love with. I was dealing with Kat (the saleswoman) and told her what I needed to get for my bike on a trade. She looked up what the bike was worth and what they were selling for in the area and did not think it would be a problem. I told her I would get back to her. I left and a short time later I reached out to her to see what she could, if anything, on the price of the bike I was looking at and run some numbers to include the trade. A little back and forth and we came to an agreement. She sent it to me but said she had to wait until Monday to get confirmation from the sales manager or the general manager, both of whom were out for the weekend at an Indian convention. Monday came and she reached out to me to tell me her general manager agreed to the deal. I thought all was good to go. But, on Tuesday (I believe it was) enter the sales manager, Cody. Apparently, he overrode what they general manager agreed to and said they had to "back down" on the deal. So, I had to start again. Turns out I had to pay 600$ more than originally agreed upon. The one thing he said sums up his whole attitude, "I can sell that bike all day long at that price, and we haven't even got to the season yet". Oh, they then put my trade up for sale for more than 3 times what they gave me for it. What a shame. Now when people ask where I got the bike, I tell them I bought it locally but that I do not recommend going there. First thing I did was take off the Gina's license plate holder. If it had not been for the fact that I really, really, wanted that bike, I would have definitely walked away (ran away). Dealing with Kat and Tammy (the finance lady) was a pleasure, but that was the only bright part. Also, absolutely no follow up from anyone.

    Motoworks Chicago - Outside entrance, beware not much parking

    Motoworks Chicago

    (207 reviews)

    I love driving a scooter as a second family vehicle for fun and errands around town, I always store…read moremy scooter in winter, and I really wanted a Vespa after years of driving other brands of scooters that eventually break down. Motoworks has Vespas, so I went there. This place is high end and they clearly expect high end customers but I'm a teacher and not rich, so I hoped for some financing, much as I might if I bought a car. Motoworks encourages you to apply for financing online with a soft pull to your credit, and make an appointment beforehand to visit the showroom, so I arrived expecting an easy go of it. Happy to report sales people were enthusiastic about all their bikes when I got there, and never tried to upsell me. I appreciated that there was space to make decisions. Getting started was fine, and picking out the bike was positive. Nina encouraged me to try out different bikes on the floor until I felt comfortable, and I felt good about the bike I picked. All the people on the floor were friendly and helpful. Then things got weird. I sat around for two hours waiting to hear about financing paperwork for a 5k purchase. Nobody there gave me any insight about interest rates, expectations for money down, or even quoting a price besides the sticker amount. I was finally presented with a printout where they financed half if I paid cash for the other half, on the spot. Purchase price by then was up to 9k after taxes, freight fees, and a murky $800 "maintenance package" that had no details on paper. I wanted to leave the shop and come back the next day with my ducks in a row about the 4K cash from me, but of course they don't want you to leave. Finance lady suggested I ask the "gal" I came in with to help pay with a card. Then she asked if we were married, and told me it was OK to ask my wife to help me pay because our money was shared anyway. Thankfully my "gal" did step up with a second card, but it was an awkward surprise that didn't need to be so weird and nervy. At that point Finance lady was feeling ill, so Finance man came in to finish the sale. Finance man spoke curtly to me about parking bike on street. Finance lady offered me theft program. Why? Did they assume I lived in a bad neighborhood because I parked on the street? Plenty of people park scooters on the street all over Chicago. By now I am thoroughly rattled. After that I finally walked out and got the bike. Bike is stunning and peppy. Sales people were kind as I left. Financing guy provided registration and a plate for me to drive home with. Nina filled the bike with gas, showed me how to use the key, gave me a tee shirt, and gave me a hug before I drove off. Great stock, huge shop, and outstanding salespeople, but do your own financing before you go pick out one of these spectacular bikes.

    I bought a holdover 2025 Triumph T100 from Motoworks via Cycle Trader & the telephone, sight…read moreunseen. The communication was excellent. I felt like a team was taking care of me, not an individual salesperson. The sales price was better than I found anywhere else. The ease and transparency of traveling from New York to pick up the bike at their Chicago location was greatly appreciated. They even arranged to deliver the bike to my son's house in the western suburbs at no additional charge. Nothing but nice things to say about my experience. And what a great bike. It's beautiful and came in at a killer price. Thank you Motoworks!

    Phantom Harley - motorcyclinggear - Updated September 2026

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