Why would the clerk ask me "What is a good name for you?" I never thought that my name was good or…read morebad; it's just my name. Then I was asked: "What is a good number for you?" Ditto. The possibility that I would offer a bad name or number seems inconceivable when seeking urgent veterinary care. The care was excellent

Our first visit with the team at Ark Vets and we are very pleased. We made an appointment to bring…read morein our 18 year old cat who was just not feeling well. We thought perhaps she was suffering from a UTI. They got us in quickly and our tech Judith was very helpful and kind. After some testing, we met Dr. Velasquez and she was very helpful explaining to us what going on. We got some sub cutaneous fluids into the cat, some meds to help with her appetite and a recommendation for an extra hydration supplement. Our cat has stage 3-4 kidney disease and is currently ill but overall healthy. The staff were very helpful and friendly. They struck just the right note with us. Our cat wasn't even too freaked out. We made our appointment because we were unable to get in to our regular vet. That being said, I would recommend Ark Vets for anyone and their pets. Good job guys!

Five stars for successfully treating a cat that has spent the last seven years perfecting the art…read moreof avoiding humans. For years she was simply "Patio Cat." I fed her daily but wasn't allowed to bring her inside. After I moved, the guilt kicked in and I began the mission of trapping a community cat who is clearly smarter than most people I know. Eventually... success. I called ahead to ask if bringing in a trapped semi-feral cat was even a thing. The staff was incredibly kind and reassuring. The team handled it like absolute pros and whisked her away so I didn't have to watch the chaos unfold. From what they shared, Cat immediately demonstrated her Olympic-level wall-scaling abilities, but they managed to take care of everything we needed, AND walked me through a clear cost breakdown before doing anything, thank you! And were genuinely kind through the whole process. Cat is now home, safe, and pretending none of this ever happened. We'll be back for boosters... assuming I can outsmart her again.

I've taken my cat here for years and always had a good experience! The staff always treat us nicely…read moreand are very sweet with my timid cat! I had an appointment today for my cat to get a vaccine and checkup and there was hardly any wait after I checked in. My cat gets scared and peed in her carrier in the car and they made sure to give her a pee pad for the ride home. They did a thorough exam and cleaned her ears too. I think their pricing is fair and reasonable. They have a wall of animal pictures in the lobby which is cute.

I recently moved both my cats here from a further vet and have been very happy with the service. If…read moreyou live in downtown/midtown, the location is convenient, with a dedicated parking lot. Staff are nice and very competent with animals, even though both of my cats hate going anywhere and one of them is extremely anxious. I felt safe with them taking care of my babies. They also have clear billing so you know what you're paying for. I'll be continuing to return here for check ups and vaccine updates.

Dear Dr Ruiz & Staff, You have been taking care of all the…read moreanimals Michele and I rescue. Mostly Senior, FIV, FLV, or autistic cats. During the 20+ years we have been with CPAH, we have received above & beyond treatment from all the staff. I know Dr Ruiz may retire soon; I am happy for her but sad at the same time. She is a great Vet and really takes great care of the animals in her charge. My sister and her husband have also been taking their cats to her for decades as well. The staff and front desk personnel always go the extra mile to make sure you have what you need to do our part at home for aftercare. A huge thank you to PAOLA and ALICIA, and all the other VET TECHS and STAFF for all you care, attention and hard work. GOD BLESS!

Thank you to Alta Vista - nurse and doctor for their kind care of me and my beloved cat Pierre…read more They were so gentle and wonderful to my cat and patient with me in my tears of grief at his loss.

Really bad experiences at AV. If you go, plan to take a lunch. You're going to be there awhile. My…read moredog has serious anxiety about going to the vet. He shakes. He pees in there. So we were taken to an exam rooom and sat there... and sat there... 45 minutes later, we got up and left. We did not see anybody else come into the exam room. No tech. No vet. Nobody. The next time we went were there about 2 hours. We saw the tech for about 5 minutes. We saw the vet for about 15 minutes. The vet told us she would be right back... an hour later, we left. Never saw her again. I don't care what else is going on. Learn to communicate with the patient owner. We will never go back to AV. They have repeatedly shown they do not care about your time and really your pet. Just horrible service.

This place has been a veterinarian service since before most of the people working here were born…read more I know this because I've been coming here since I was a kid and I'm turning 50 this year. I've brought many pets here over the decades and these fine folks know what they are doing. They are proficient, professional, compassionate and will help where they can for people on a budget. This is the closest you are going to get for a "family doctor" feeling. I can't recommend anyone higher.

Safeguarded. I found this place on the pamphlet for wellness check after getting my dog from the…read morepound. I felt taken care of and like my new pup was in good hands. They only have contactless (which was perfect for me and my family). You simply drive up and call, they come get your dog and take them into the clinic. The vet comes out and goes over anything post examination. The vet seemed knowledgeable and even had great feedback for an irregular heartbeat which the dog wasn't doing while at the appointmen (which turns out to be a non serious "sinus arrhythmia"). I feel safeguarded moving forward to keep my new pup healthy and happy

Throughout the years my dogs have received care from Dr. Temple, Dr. Maddy, and Dr. Jeri. All three…read more(and the techs!) are very attentive, friendly and empathetic whenever I've come in. I have moved away from the area and now live in South Phoenix but still make the drive here and will continue to do so for ACH!

I've seen both Dr. Jeri and Dr. Temple here and they are both great. And the rest of staff here are…read moreso kind and wonderful. As someone who's worked at a veterinarian hospital before and knows how hard of a job it is, these people make it look easy. The techs here really care and do a great job and Sabrina is a lovely receptionist. Grateful for their care for our 4 dogs! We just recently added another to the pack.

The whole staff at East Maryland provide amazing care for our pets. We always know they are in good…read morehands and the level of service we receive is unmatched!

customer since 2002 of EAST MARYLAND ANIMAL. Since the…read moreclinic was sold Ive found front & back office staff are UNABLE to GET THEIR COLLECTIVE ACTS TOGETHER.. My 11 yr old had BENIGN TUMOR- back paw. That vet said, difficult spot & it didn't look easy or inexpensive for surgery. That vet DID lab & finding.. tumor BENIGN not long before. the tumor recently became so big & started bleeding from rubbing. I took her here. - I met w/surgeon, Dr Waite & seemed knowledgeable but I DID MAKE IT CLEAR at least 3 times @ q1st appt., tumor is BENIGN. he & his assistant were both in room, when I let the doctor know. They had other vets number. I then requested a cost breakdown so NO SURPRISES, & office sent us home w/ cost sheet. - I scheduled surgery right away & surgery day, arrived , but office had canceled appt., & claimed they left vm but none rec'd. So I made another appt But before I left I asked about a hand out sheet, Dr Waite, in the 1st appt, assured me that'd I get so I could purchase nec. supplies for her 2 wks dressing changes.. I prefer to get what I need &choose best products myself. AND I don't have car.. so I rely on husband to drive. I asked, each time we went to clinic for pre surgery visits & at drop off day of surgery. AND I also called office but could never get list of supplies Waite said I'd get.. just empty promises..a list would be provided at the next, ..next, ..next appt.. - Day of appt, NO LIST, NO rabies vax done, either, as my husband & I were told. - by Dr Waite during the initial visit to have the tumor checked, & at follow up appt to check her weight.. she had stomach problems & Waite, would not give, rabies vax, until day of surgery.. - Nothing but ConfusioN! in the front office as I am trying to handle a doped up dog, she wanting to get out of the office, as husband tried dealing w/ bill. But assistant who lead my dog out to waiting rm, before we were actually ready to leave.. causing MORE CONFUSION & problems for US, the customer.. handed leash to husband trying 2pay. & she said, dog WORE the ELIZABETHAN COLLAR (cone of shame) just fine in CRATE.. but WAS IMPOSSIBLE TO GET DOG TO WEAR, AFTER LET OUT. dog had no cone, so he's got yo make sure she does not lick. & pay bill. - shortly thereafter, I was instructed by NURSE who ASSISTED in OPERATION that WE MUST MAKE SURE, DOG WEARS cone, they the professionals?? COULD NOT MAKE HER WEAR.. I'm supposed to stay up for 2 wks, days & nights to make her wear cone, they couldn't get her to wear. I did try!! over & over.. Even the 2 of us but we couldn't get darn cone around her neck, I certainly couldn't have done it alone, since we couldn't do it together.. .. and husband does have to work.. at an office .. to make.. - i don't have car, had 0 supplies on hand because NO ONE kept their promises of list of supplies.. as they promised & I needed.. **dog wanted to leave their office, probably needed to pee, but wanted to go.. as i am trying to get detailed info, from NURSE, husband was trying 2 pay the billing with another assistant.. and I was at wits end, to say least.. The written info I did receive about her 4 meds was non existent except for 1 script handout.. .. the office was closing & would re-open 3 days later.. *******They charged me $254 for lab test, I did not need & HAD 3 times, min. made VERY CLEAR, SHE DID NOT NEED, & I was charged. I had paid the previous vet for a lab test too. AnD I had a BRAND NEW cone of shame at home I could've provided it.. Additional charges.. + They refused to refund my for unnecessary lab but office manager did promise to chec next day & call me back.. which she did NOT do, either ! I called again re: my $254 REFUND,& was told by new assistant, she'd give my message to office manager. No CALL. BACK. I think they obviously need my more than I do.. I DO NOT RECOMMEND this CLINIC any longer They got my dog's weight WRONG within paperwork they gave us w/ bill.. we had to shell out more $$ for dressing change after 1wk from surgery.. he pd in full that day, & they handed him a STATEMENT..showing we owed nearly $100 so i went back inside, not happy.. by the way.. as the assistant kept looking @her puter screen saying acct was $0. I kept telling her i needed a statement showing $0 bal. ***ALSO.. they put down she'd gained A FULL 10 lbs within a few days.. 3 days I'll update w/foto, shortly -(very SLOPPY mistakes, medical clinic staff. ) I hope they used correct weight for doping anesthesia & the 4 meds guess they DId need my more than I ! But hearing aides or training ur inept staff. .. but my SHYANNE IS a trooper & she's gonna LIVE .. w/all 4 paws. (never again will this happen 2 me.. a new year AND A new vet clinic.!!!) MERRY XMAS !!! HO HO HO! I feel like old Saint NickY... Who's been naughty & Who's been Nice (No. 1 is correct . Naughty!

Cat was misdiagnosed and her option was to put my cat down even though it was her misdiagnosis that…read moremade my cat worse. Go somewhere else. ​

They care so much about my guys Stanley and Walter. The compassion they have for the kitties is…read morebeyond awesome.