Throughout the years my dogs have received care from Dr. Temple, Dr. Maddy, and Dr. Jeri. All three…read more(and the techs!) are very attentive, friendly and empathetic whenever I've come in. I have moved away from the area and now live in South Phoenix but still make the drive here and will continue to do so for ACH!

I've seen both Dr. Jeri and Dr. Temple here and they are both great. And the rest of staff here are…read moreso kind and wonderful. As someone who's worked at a veterinarian hospital before and knows how hard of a job it is, these people make it look easy. The techs here really care and do a great job and Sabrina is a lovely receptionist. Grateful for their care for our 4 dogs! We just recently added another to the pack.

Our anxious pup absolutely hates going to the vet, and our experience with our previous vet didn't…read morehelp since they weren't very personable or comforting. From our very first visit with ArkVets, we immediately noticed a difference. Everyone at ArkVets has been incredible. Dr. Shea and the vet techs are so patient, kind, and gentle with our pup. They handle him with so much care and love, which means everything to us as pet parents. Dr. Shea is also incredibly easy to reach whenever we have questions or concerns, and she always takes the time to make sure we feel heard and informed. We couldn't recommend ArkVets more. We're so grateful to have found a vet team we trust and feel completely comfortable with.

WARNING to dog owners! Beware of ARK promotions...! I've never had a more deceitful or demeaning…read moreexperience than I did at this establishment. I was thrilled to move both of my rescue shepherds to ARK as they were at two different vets from two different rescues. I have an 11 year old and a 4 year old. The initial visits were normal shots and I was handed multiple quotes for treatments - one being dental for my elder Shepherd. It was in the $1300-1700 range depending on how many teeth they would need to pull under anesthesia. I was skeptical and not convinced it was something we needed to put him through at his age or stage. Then a promotion popped up in my inbox during the month of August - "$250 for $50 gift cards towards dental work" & "you can buy multiple" and the fine print read "gift cards may be used on one dog." So I bought a multiple of 6 gift cards for my 1 dog that needed dental. WOW what a deal! Or so I thought... I called to make sure I was reading the deal correctly before purchasing, they assured me. I asked again when I booked the appointment, they assured me. I spoke of my excitement for the deal when we went in for the preparation bloodwork, they assured me. The morning of I spoke with the vet tech about how I was going to pay with multiple gift cards, they assured me. It wasn't until I arrived at pickup 7 hours later that the owner appeared from her office in a rush to let me know that I could only use ONE of the SIX gift cards I had purchased to pay. When I asked them to show me the fine print of what I purchased they scrambled to find me an old email promotion. I was never provided with the fine print, I was never provided with the EXACT purchase portal I used... Just a little laugh from the staff, an accusation that "I must have read it wrong", and a $1000 bill I wasn't expecting - BEWARE!!! Overall, my dog is fine and recovering. He will be ok. I'd do anything for him so this abrupt inconvenience too shall pass. Truthfully I wasn't pleased that I've never seen the same veterinarian or tech at ARK - a sign of big business. They don't know my dogs by name, they apparently know them by number$$$. Less than 16 hours later I switched them over to Arcadia Animal Clinic and I am already feeling much more at peace with their future care! A local clinic with local pricing and the same three vets. All this to say - Dear Owner, Before you reply to this post - I know you video record every appointment in the rooms, perhaps the phone calls too. I recommend that you review my appointment footage and the audio recordings. I recommend that you find the exact promotion emails (there were multiple), click through, and review the checkout link lingo. Blaming it on the fact that you don't have access to the promotional email portal is wildly unprofessional. You may keep my surprise $1000, but my recommendation (or lack there of now) is priceless.

The whole staff at East Maryland provide amazing care for our pets. We always know they are in good…read morehands and the level of service we receive is unmatched!

customer since 2002 of EAST MARYLAND ANIMAL. Since the…read moreclinic was sold Ive found front & back office staff are UNABLE to GET THEIR COLLECTIVE ACTS TOGETHER.. My 11 yr old had BENIGN TUMOR- back paw. That vet said, difficult spot & it didn't look easy or inexpensive for surgery. That vet DID lab & finding.. tumor BENIGN not long before. the tumor recently became so big & started bleeding from rubbing. I took her here. - I met w/surgeon, Dr Waite & seemed knowledgeable but I DID MAKE IT CLEAR at least 3 times @ q1st appt., tumor is BENIGN. he & his assistant were both in room, when I let the doctor know. They had other vets number. I then requested a cost breakdown so NO SURPRISES, & office sent us home w/ cost sheet. - I scheduled surgery right away & surgery day, arrived , but office had canceled appt., & claimed they left vm but none rec'd. So I made another appt But before I left I asked about a hand out sheet, Dr Waite, in the 1st appt, assured me that'd I get so I could purchase nec. supplies for her 2 wks dressing changes.. I prefer to get what I need &choose best products myself. AND I don't have car.. so I rely on husband to drive. I asked, each time we went to clinic for pre surgery visits & at drop off day of surgery. AND I also called office but could never get list of supplies Waite said I'd get.. just empty promises..a list would be provided at the next, ..next, ..next appt.. - Day of appt, NO LIST, NO rabies vax done, either, as my husband & I were told. - by Dr Waite during the initial visit to have the tumor checked, & at follow up appt to check her weight.. she had stomach problems & Waite, would not give, rabies vax, until day of surgery.. - Nothing but ConfusioN! in the front office as I am trying to handle a doped up dog, she wanting to get out of the office, as husband tried dealing w/ bill. But assistant who lead my dog out to waiting rm, before we were actually ready to leave.. causing MORE CONFUSION & problems for US, the customer.. handed leash to husband trying 2pay. & she said, dog WORE the ELIZABETHAN COLLAR (cone of shame) just fine in CRATE.. but WAS IMPOSSIBLE TO GET DOG TO WEAR, AFTER LET OUT. dog had no cone, so he's got yo make sure she does not lick. & pay bill. - shortly thereafter, I was instructed by NURSE who ASSISTED in OPERATION that WE MUST MAKE SURE, DOG WEARS cone, they the professionals?? COULD NOT MAKE HER WEAR.. I'm supposed to stay up for 2 wks, days & nights to make her wear cone, they couldn't get her to wear. I did try!! over & over.. Even the 2 of us but we couldn't get darn cone around her neck, I certainly couldn't have done it alone, since we couldn't do it together.. .. and husband does have to work.. at an office .. to make.. - i don't have car, had 0 supplies on hand because NO ONE kept their promises of list of supplies.. as they promised & I needed.. **dog wanted to leave their office, probably needed to pee, but wanted to go.. as i am trying to get detailed info, from NURSE, husband was trying 2 pay the billing with another assistant.. and I was at wits end, to say least.. The written info I did receive about her 4 meds was non existent except for 1 script handout.. .. the office was closing & would re-open 3 days later.. *******They charged me $254 for lab test, I did not need & HAD 3 times, min. made VERY CLEAR, SHE DID NOT NEED, & I was charged. I had paid the previous vet for a lab test too. AnD I had a BRAND NEW cone of shame at home I could've provided it.. Additional charges.. + They refused to refund my for unnecessary lab but office manager did promise to chec next day & call me back.. which she did NOT do, either ! I called again re: my $254 REFUND,& was told by new assistant, she'd give my message to office manager. No CALL. BACK. I think they obviously need my more than I do.. I DO NOT RECOMMEND this CLINIC any longer They got my dog's weight WRONG within paperwork they gave us w/ bill.. we had to shell out more $$ for dressing change after 1wk from surgery.. he pd in full that day, & they handed him a STATEMENT..showing we owed nearly $100 so i went back inside, not happy.. by the way.. as the assistant kept looking @her puter screen saying acct was $0. I kept telling her i needed a statement showing $0 bal. ***ALSO.. they put down she'd gained A FULL 10 lbs within a few days.. 3 days I'll update w/foto, shortly -(very SLOPPY mistakes, medical clinic staff. ) I hope they used correct weight for doping anesthesia & the 4 meds guess they DId need my more than I ! But hearing aides or training ur inept staff. .. but my SHYANNE IS a trooper & she's gonna LIVE .. w/all 4 paws. (never again will this happen 2 me.. a new year AND A new vet clinic.!!!) MERRY XMAS !!! HO HO HO! I feel like old Saint NickY... Who's been naughty & Who's been Nice (No. 1 is correct . Naughty!

I started going to Sugarloaf Animal Clinic in the fall of 2008 with my dog Bubba. He was born on…read more8/21/2008. I went there until until the summer of 2018 when I moved to back to Iowa. I had the friendliest and best service I could ask for. Dr. Rai and her staff were the best. Bubba is still doing great and will turn 12 tomorrow. Thank-you to Dr. Rae and her staff. Gary Sutcliffe and Bubba

I'll start with a positive, everyone seems nice. However, the team seems inexperienced with anxious…read moreanimals. The vet seemed frustrated with the tech. Communication was off between the vet and tech, which made it uncomfortable for me when the vet came back in the room (slightly put out) and said: "ok, what are we doing? Because the tech gave you options without talking to me first." Nothing malicious, just very weird energy after that.

I have a maine coon who was really sick took it to somewhere on bell road what a joke i wasm…read moreso blown awaym there diagnostic well i thought lets see they prescribe pain killers what for , she was not in pain went to the place on cactus road yes wait was long but my gut was telling me this is the place. amazing transformation amazing Bravo to dr Phillips. and angela at the fron desk made it easy for the wait. for the vet to see her CACTUS RD is the location 6027653700 bravo guys your awesome and honest kathy

certainly didnt care for your care this time at all....Seems as though didnt care...Never even…read morecalled the next da to see how she was...Guess they only answer you when you give a good review....Id think before using again.... She passed AWAY !!!!!!!

I drive from Desert Hills to have Dr Cromer care for my babies as I know she is caring and will…read moretreat my pets as if they are her own. When I had to put down my beloved Ginger. She sat on the floor with me assuring me I was doing the right thing. as Ginger went over the rainbow bridge.

This is the best vet I've ever been to. They were able to get me into an appointment within 2 days,…read moreexpertly examined my dog and found that she had contracted a virus. She felt better after a round of some meds and a bland diet after about a week of treatment. The total was around $250. After being a loyal customer to Banfield Pet Hospital for over 4 years, I stopped into to a Banfield, saw no vet and minimally explained the issue, & was quoted $1.3k for several tests. I left, was charged $75 for nothing. I was being scammed by Banfield and needed my dog to get the care she deserved. That's when I found West valley animal hospital out of recommendation from my bf. My dog is 100% better and it's thanks to this vet. Thank you for having such a friendly and personal receptionist, passionate vet techs and a knowledgeable vet who actually speaks to patients owners. Thanks for putting people and pets first!

I had to bring my dog for an emergency. Found out he was in kidney failure, despite of the…read moredevastating news the team was amazing. The quickness on treating him and the kindness that was shown to us we will never forget. Not crazy expensive either and their payments plans are reasonable.

Our dog was hit by car and needed to have his leg amputated. Surgery went well, but post op…read moreservices are non existent. They sent us home with a bunch of pills included antibiotic, pain and inflammation meds. Our dog refusing to take them .We tried everything. He is a picky eater so he doesn't care about treats etc. I called them two times to changed the pills to oral suspension drops or injection but was told to wait 24-48 hours!!!! So my dog , who is literally 1 day post surgery has to wait 2 days for a phone call from a doctor. Receptionist that's on duty tonight ( Saturday evening) was rude and extremely disinterested. I think a butcher have a better bedside manners than her. She should not be working in a vet office or anywhere where a compassion is needed . We paid $8300 and can't even get a phone call from the surgeon or doctor on call . I don't think I ever experienced such a lack of care. Heartbreaking and appalling.

they are nice, affordable. easy to make appointments. professional. we love humane society.read more

I took my foster pup there for their discounted spay service. Check in was 7:29 for her weight…read more Weighed her, paperwork done quick & easy, it took a total of 10-15mins to drop off & pay. With pain & calming meds, cone & spay it was $151. Pickup was quick too. Pickup at 4:15pm. They went over meds & what to expect postoperatively. She came out with her cone on & seemed not to be in pain.