Completely disappointed and angry with how they have changed their Baker's Dozen Rewards Program.
Instead of rewarding you your "free" bag of pet food immediately, you now have to wait a month or more for it to show up in the mail, on a flyer, so anyone can steal it.
When I spoke with someone at the store, they said that once a month, corporate mails out all the rewards they have for that month. Really?
Then, you get an email that says "Your free bag is on the way"! (Well, not really on the way because you're given a window of 30 days for it to arrive) 30 days for something to be mailed by a company with 32 locations in Ohio, Kentucky, and Indiana?
When we contacted "corporate" to let them know we hadn't received our certificate, they said they'd send out another free certificate right away.
One week later, when we called to find out why we still hadn't received our certificate, we were told they can't just send out another one, as the company they are using can't print out just one certificate at a time, we'd have to wait another month for the next batch of certificates to be printed and mailed.
Our expected delivery date: April 13th.
Logged onto the system last night and now it's April 24th for the dog food, May 2nd for the cat food.
To make it even more confusing, if you buy a large bag for a the price of a small bag, you get credited only for the small bag in your Baker's Dozen Account. So after a while you'll have credit for some small bags, some large bags, and you're that much further away from getting to your 13th free bag. So even though I bought large bags of cat food at a discounted price, I'm only going to be credited for 1 small free bag of cat food.
I've talked with other friends who shop there and are having the same exact problem.
Sorry Jack's...whoever sold you on the idea of making your customers wait more than a month to receive something "free" based on being diligent, dedicated customers, probably has cost you those same diligent, dedicated customers.
Can't you just email a certificate? read more