We visited PetSuites today, went through the tour of their facilities, and liked what we saw except for the bathroom area for the dogs. They expect all dogs to perform their business on concrete, could be a mixed message that could backfire once your pet comes home from daycare or overnight stays. Another concern are past Yelp reviews on this business. They supposedly are under new management and it will be a conversation if the decision will be to pick this place for overnight stays. read more

PetSuites Prosperity Ridge - Veterinarians Near Me - Charlotte, North Carolina

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The dog we brought there that was there three times a week we found out had been in a corner shaking, even though we asked numerous times we asked how she was doing and were told "great". Luckily an employee there told us. When we asked the manager, she stated she can't be everywhere and said it was poor communication from the employees. To add to this, we were given the wrong dog two times. First time we caught it before walking out the door...second time our friend was picking up the dog to bring back to the foster. Foster noticed the pup was the wrong dog. Wonder how the owner of that dog would feel knowing his dog was given to a stranger and not detected until we told Petsuites. read more

We had been taking our girls for day care to PetSuites on Prosperity for over a year and thought we could trust them to care for our pups when we were away for a week on holiday. Sadly, our trust has been lost over many aspects of this stay. First, although we had requested daily treats and daily dental bones be given to the girls, not a single item had been given. Next, the food I carefully measured out and bagged for each day for each girl wasn't given as requested. I later learned the girls hadn't been eating much, yet fresh food wasn't being offered, and we hadn't been notified. Finally, when I picked them up, I discovered the bed I had brought for them had been soiled. In fact, it was in a bin bag, and I only learned of its damage when I returned because they hadn't given it to me upon checkout. They offered to wash it at the time, but I needed it that night. It wasn't until I got it home that I could see why they were going to throw it away - it reeked of urine. Neither girl has had an accident in the house for over a year, so I wonder how long they had been in their room for them to need to use their bed as a bathroom. This is the same bed the girls had been sleeping on ALL week! I can't believe nobody noticed. I have spoken to the manager about all of these issues. They are ordering a new bed for us, but we will never trust them again for the care and well-being of our pups. I would not recommend this facility for boarding. read more

Do NOT use this place for your animals! My dog came back with welts on his face from a fight with another dog-very minimal detail provided regarding the fight so really unclear on how this actually happened. My dog was sicker than he's ever been- months of recovery. He got Pneumonia and had to be hospitalized following this stay. No updates provided via the Progress report that they say they will complete. Cameras are awful so you can't really see your pet on video. Would not recommend!!! Thousands of dollars later- Just No!!!! read more

My dogs have stayed there a few times and always came home sick. I notified the staff but the never took responsibility.

First time using this facility. It was horrific. Boarded our cat for 5 nights. At pickup, her 'condo' was a mess-litter box was overflowing with feces, toys were in it. Scratching board was upside down and unavailable, towel in her carrier was soaking wet and our cat hissed at me when I approached. I believe she was mistreated. Will never use this business again. read more

I was impressed by the staff's concern and support for my pet while he was sick . Having staff reach out and check on your pup and offer help really meant a lot to our family and showed us that this place truly cares about the well-being of their guests . After this experience will definitely give this place another try in the future . read more

Blu enjoys going to day play. Each time I pull into the parking lot, he gets extremely excited. He is always tired when he gets home. Thank you to Donna and staff. read more

PetSuites Prosperity Ridge - Yearbook photo from PetSuites - Veterinarians Near Me - Charlotte, North Carolina

Please note, this review does not reflect any of the staff at PetSuites Prosperity Ridge. Everyone we met with was friendly. We decided to take our dogs to PetSuites Prosperity Ridge for two main reasons - location and time drop off/pick up flexibility. We live fairly close and were excited when we saw this facility opened. I have taken my dogs (past and present) to Camp Wagging Tails (loved, but drop off/pick up were too limited), Club Fetch (when lived downtown Charlotte) and Pet Paradise (really liked but was pretty far, and not as convenient to get to for us). However, when considering PetSuites Prosperity Ridge, please note the following two major issues we encountered: 1 - False advertisement on their website . On their site, they state: "Our large open areas feature: Spacious indoor and outdoor yards, Multiple play structures and yards for all sized dogs with enough room to zoom for all energy levels, Raised beds throughout for those that need a break from playing, Ample water bowls and overhangs to provide shade, Pool parties in our in-ground, bone-shaped swimming pools, What to know: This PetSuites location does NOT have an outdoor play area nor does it have a swimming pool. Our dogs are about 60 pounds each and really enjoy running outside, so we were disappointed when we showed up for our evaluation day and did not see this. When we did the tour, they also said that the regular suites did not have the beds, whereas their web site states "Classic Suite: Our canine guests enjoy a spacious, private suite including plush bedding..." 2 - K9 influenza vaccination required. In the FAQ on their website, it states they "need proof of the DHPP, Rabies, Bordetella, and Canine Influenza (H3N8 and H3N2) vaccines. Your pet must have at least the first round of the 2 part Canine Influenza series in order to visit us." We must have missed this when we signed up for their trial day. No one every spoke to us about it and it was clear in their records they did not have this vaccine. We even took one dog there for a half day play and nothing was said to us again. When we decided to go ahead and do another half day play, about a day and half after requesting the day, we got a text from PetSuites stating we needed their K9 influenza records. They even said they had a 30 day waiver that they offer at their first STAY. That wavier allows you 30 days to get the process started. Initially, it is a series of two shots The first shot is good for one month followed by a booster and then going forward annually they should get another booster. HUH? Why do they need this if there is a waiver option in the first 30 days? One of our dogs got this vaccination several years ago when there was an 'outbreak' of K9 flu, but they have not recommended the booster or shot for my other dog since. I also check competitors in area (Pet Paradise, Skip Town, Camp Wagging Tails, Club Fetch) and none of them require this vaccine. Seems like a lot of hoops to jump through and money to spend for something they aren't monitoring consistently. Unfortunately, we do not plan to go back to PetSuites Prosperity Ridge. read more

I board my cat at Pet suites on a Sunday at 4 pm. She was perfectly healthy, eating and drinking water. The last words before I leave them with my kitty was "please take care of my kitty" I have a pure bred ragdoll cat. They are the sweetest cats ever. We were on our way out of town and we get a call asking if her tongue hanging out was normal. Getting a call like this at the very beginning of vacation was horrific and definitely effected my time there. Of course it was not normal. She has never done that before. We got off the phone with intentions of feeding her soft food or water. Later we get a call around 4 pm and her symptoms have escalated enough to admit her into the ER. She had a fever and an ulcerated and swollen tongue. Immediately, Im like what could have happened? I googled of course and the symptoms could be a chemical burn. She didn't experience any diarrhea or other symptom's that could have led to something else. She is also fully vaccinated. so I had no idea. Veterinarians are not toxologists so even if they think it was chemical burn they could not say for sure. Their guess was that she licked something caustic. Seeing as she was fine and then her symptoms came on slowly the next day, I feel suspicious. I mean wouldn't you? Apparently there are cameras and an app that can show you the webcam of your cat to watch.I even paid for extra playtimes and apparently pictures. I was not made aware nor did I think I would need to watch her because of course I trusted a facility to take good care of her. She was in the hospital for 4 days and you can imagine it came with a price. $1539 and pet suites insurance only covers $500. Im really dissatisfied and disappointed in how the situation was handled and I will not be using them in the future nor do I recommend using them seeing as this was my experience. I suppose my fear for boarding her was warranted and I should have just taken her with me and next time I will. On top of all of that- I also just lost my cat to saddle thrombus in September. It was not pleasant picking up a cat from an emergency room because last time I went to the er with my cat- I didn't go home with her. The webcams and pictures that they were supposed to send wasn't even brought up as a solution to see what could have happened. Now I am told to just wait for a call from upper management. I haven't heard anything. It sucks to be stuck with a bill to cover an injury that was not under our supervision and to have to take care of an ill cat. You can see how bad she looked and one day I really thought I would lose her because of how much pain she feels to eat. She is doing well as long as she takes her antibiotics but we shall see how she recovers after it runs out. read more

The only reason I am giving them a 1 is because they kept my dog alive and I am so grateful for that. Make sure you get a proper breakdown of charges and get it in writing!! Just to give you some background on the situation, my husband and I just recently got married on 4.20.22 in Jamaica and prior to our trip we were researching locations to leave Bishop (our dog) that would be a good temporary home while we were away. A friend suggested pet suites because she takes her dog there so we inquired about  packages at the end of March, and secured a deposit on 04/06/22 for the dates of 04/18/22-04/29/22. Holly and a new team member checked Bishop on Monday morning, I believe his name was Micheal (he wears glasses)  he was originally assisting  us but then Holly came to further assist.  We  inquired prior to booking and the day  of drop-off, as to what the charges would be and were told we would have to pay $550.for TV and play time. My husband and I weren't given an invoice breakdown. This is our first pet and first time doing this. Throughout the stay, the employees at PetSuites were very informative about Bishop when we called and Holly even sent a picture or 2 via text as a courtesy. I am so grateful to the crew and staff for keeping our baby alive. Thank you Fast forward, yesterday 04/29/22 during pickup for Bishop, Madison, a clerk at the store informed us the balance was $855!! We were floored and of course my anxiety kicked in because I wasn't  prepared to pay that amount and told her I told something different. She advised me she would need to get the manager because of the discrepancy of the amount due. This is where I met Donna, who informed me that she was your General Manager. Please be mindful this is my first interaction with her. I advised her of my situation and what took place and she cut me off to explain the packages. She was immediately rude to me. I asked her to hear me out, because I was told something different and clearly there was a disconnect. Donna said she wasn't present during the drop off so she doesn't know what I was told. I insisted that was my point exactly. She wasn't privileged to that conversation and we need to find a resolution. I asked your GM where would I get that $550 number from  and  why would I lie, her response   to me is, "I don't know, maybe math, and people tend to do that."  She then tells me that we will be reported to collections. She tells me that we can never use PetSuites again. She actually calls Holly and leaves her a message about the situation while we are standing there. I tell her that's fine, we will dispute or do whatever we have to resolve the issue. I advised Donna I could pay the $555 because that's what I have. While processing the payment, she says "I'm not used to doing partial payments." My rebuttal was that she is management and should be able to do that because it's her job. The belittling and extreme unprofessionalism took place in front of Madison, another clerk and 2 different customers and their dogs. We were nearly yelling at one another. For a second, I considered the woman was on to something because she was acting so combative and erratic.  We were exhausted. We had just gotten off a flight and I could see she was reluctant to help us. When I felt myself beginning to shake from humiliation and my voice started to crack , I decided to take down her information and deescalate the situation. I asked Madison for pen and paper, and she obliged, She (Madison) also congratulated us on our nuptials. After paying, I advised Donna of her poor customer service and leadership skills. She wasn't empathetic or compassionate towards us at all. Is it too much to expect that as a consumer? A human being? I told her that I am a person just like her, and she didn't have to speak to me that way. As a nurse, I have sacrificed myself selfishlessly, especially through this pandemic. Prior to Nursing, I was in customer service and management for 15 years, and it's really about how you make people feel and the willingness to help. The duty to find resolve. I expected better from PetSuites and was truly shocked at her behavior towards a customer.  I expected her to apologize for the inconvenience. Try to figure out if there were other options for resolution. To lighten the situation. But instead we were verbally attacked and embarrassed in front of staff and other customers. If she talked to me that way, I can only imagine how she speaks to the staff. Bishop has some new bald spots on his skin that are super dry and flaking and his ears are super dry but I have so much anxiety about any interactions with Donna that I haven't even called to inquire at the Prosperity Ridge location. I simply made him  a vet  appointment read more

I am not one to post reviews ever so this is how you know that this place is utterly awful. If I could give it 0 stars, I would. I have tried giving this Pet Suites location multiple tries but one of its many issues is the "manager" Donna. She is so out of touch with reality, that it is actually shocking that she got the job there. I feel so tremendously terrible for the young ladies and gentlemen that have to deal with her daily because my two interactions with her were enough for a lifetime. I had many ladies in my neighborhood club and people at my job talk about this business and one thing that I always hear being brought up is the management and the way she talks to and about customers. Not to mention multiple people bringing up their animals being sick or hurt here! Recently the talk is all about a kennel cough outbreak, specifically at this location. Why in the world would you keep a place open for my pup to come and get sick? Anyway, I came here to inquire about availability and prices and while a young lady was helping me, I hear their manager snapping at her to come over to her. I could actually see the fear in this employee's eyes. The manager seemed to be asking about a systematic error that was done by the employee but was borderline harassing her worker about it. I am not sure if she knew that I was there, because of the way that she was acting. She called them an idiot and then slammed her little office/room door. I felt so so bad for these ladies. Nobody should ever be treated like this in the workplace. If I just saw that from being here one time, who knows what happens behind closed doors... During my second and final time attempting to come here, I was trying to schedule a play date for next week, for my dog Missy. I was heading out of town and this place was my last option. I was offered a tour, which sounded great, but to my surprise the place where they kept their animals was not what I expected at all. The only clean part about this place was the nice smell in the lobby. I dont know if I came in at a bad time, but the site was a mess. Nothing seemed to be too kept up with, which probably explains why sicknesses are spreading here. There was pee on most of the floors, dust collecting in multiple areas, the dog play spaces were wet with what looked like pee. Dogs were running and laying in their own pee! Their kennels were also disgusting with wet fur on the walls and animals that went "potty" in their own rooms. They would clean the room if their own dog had soiled themselves, right?!?! Even the water bowls in their room's were disgusting. Keep the dog area as clean as you keep the lobby! This is heartbreaking as a dog mom. In my search for a reliable, clean, and friendly place to have Missy stay at, I will keep my reviews updated. In the meantime, if you cannot leave your pets with your family, or someone you trust, TAKE THEM ANYWHERE ELSE! Not only are the prices here disproportionate, but there little to no redeeming qualities about this location to me. read more