This place is extremely unorganized. I dropped my dogs off for a 5 day stay while on a work trip. I always book a grooming at the end of the stay because if I don't, my dogs come home smelling of urine. This is a whole different problem in itself. It's very clear that since I was unable to get the smell of urine out of their beds, that they probably sat in it all week which makes me question their ability to care for animals. I even pay for extra play time since my dogs are not able to play well with others, the cost for this for 5 days.. $100/per dog. $200 on you playing with them for 30 minutes a day? Insane. I came back a day early and on my way back I called (2 hours ahead of time) and asked if there would be any open spots for grooming and they said no. Not a big deal, I know it was last minute however, when I advised them of why I have them groomed they told me that they would personally make sure the blankets were washed and ready to go before pickup along with some apologies for the dogs and their blankets smelling so bad. Of course when I arrived, the blankets had yet to even be put in the wash and I was told I would have to return to get them or they could put them in a bag for me. The whole reason I bring blankets instead of expensive beds is because of this right here. This is the third time I have had to throw away bedding and I'm not bringing their good bedding to be thrown away since they don't know how to keep a kennel clean. I chose to tell them to throw them away, as I have attempted in the past to get the smell out in the washer with no success. Do you think they offered a discount? No. Not even an apology in person. This of course, was after I was told they had to use their own food to feed my dogs. Well, last time I was told the same thing and charged a fee for it so this time I decided to bring their entire tub of food. This contains enough food for them for 2 weeks. I told him there must be a mistake, I brought plenty of food. He went back to check their things and what do ya know if there wasn't food left over. Why would that even have been put on my file? Clearly another way to get money. As if that wasn't enough, I left without checking to make sure their vitamins were in the food when I left since I was upset and .. yet again they got me. My dogs expensive vitamins were left out so now I have to make another trip back there to get them. Do not waste your money. read more