My dog loved it apparently he had a good time. He was worn out when he got home. Staff was very nice and friendly. I would definitely board him there again. read more

We've been using this location for 13 years for our 3 dogs. They provide excellent care for our pets, taking special care with our 16 year old who is somewhat infirm. read more

it's been a few years since this experience and i wanted to update. My dog became severely scared to eat after being fed the wrong food for so long and getting intensely sick from doing so. After a couple weeks of not wanting to eat and being depressed from his experience at pet suites, he sadly passed away from starving himself. My best friend would still be here if it wasn't for the way that place treated him and neglected him. Never drop off your pet here unless you're okay if it's the last time you get you get to see them. I wish someone warned me before i trusted them, maybe if someone had wrote this before my family left him there, my puppy would still be here. miss you chase. read more

PetSuites Sharonville - my boy - Pet Groomers Near Me - Cincinnati, Ohio

I have really mixed feelings about my dogs stay here. On one hand while on my weekend trip my mother went into the hospital. They were fantastic about letting me extend my dogs stay two extra nights with no warning. However I'm starting to have questions now that my dog and I are home. He has been extra itchy the past few days, which I didn't think much of since he is shedding and the temperature is rising. But while brushing him I realized that the bumps, which I thought were incipient hotspots or something, are actually scabs in the shape of dog bites. Lots of them. All along his back. He's a rescue so I would blame it on prior owners, except these are actively scabbed over and relatively fresh! This isn't old injuries. I had no notice from the employees during pickup that anything happened between him and other dogs during his stay. What the hell happened to my pup? Photo added read more

PetSuites Sharonville - The fur here is standing up from scabs. This is a clear photo of one bite mark but there are others - Pet Groomers Near Me - Cincinnati, Ohio

Absolutely the worst place to take your fur-baby. I figured, by this place being a PetSuite it would be a 5-star experience. But NO. I am so disappointed. I dropped off my fur babies on Monday June 29, 2020 and picked them up on Friday July 3, 2020. I called almost everyday to check on them since this was my first time dropping them off here. And with every call they would tell me that my fur babies were eating and everything was GREAT. Then on Thursday, I decided to call. Only to find out that they haven't really been eating their food and that one of my fur babies were given food that was NOT dropped off to the facility. PetSuites took it upon themselves to give my fur baby what THEY thought he needed without even consulting me. How dare you feed him something that he's NEVER had and surly is NOT in his diet to have. Not only that but when I picked up my fur babies, ALLLLLLLLLLL of their food that I dropped off on Monday was given back to me on Friday. Super pissed. So what were they feeding my babies???? AIR??? Then, one staff member tried to tell me, that was his LEFT OVER FOOD. GIRLLLL BYE! I said if you all had used his measuring cup THAT I SENT WITH HIS FOOD THERE WOULDN'T BE AN OVERFLOW OF FOOD COMING BACK WITH ME. HOW DID THIS HAPPEN? The staff member said, "oh he had his own measuring cup?" Lord have mercy!!!!!!!! YES HE HAD HIS OWN MEASURING CUP. YOU WOULD HAVE SEEN IT IF YOU OPENED UP HIS FOOD. So I asked, what cup did you all use to measure his portions with? She comes out with this TINY LITTLE BITTY CUP. Unbelievable. My boxer is 65lbs and you was feeding him WHAT with WHAT??????? Pissed. Below I have attached a photo of ALLLLL of the food that was picked up. There's so much more that happened but I don't even have the energy for this place. NEVER AGAIN. PERIOD. read more

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I recently moved to the area and boarded our 3yr old Golden at Petsuites for 5 days. I paid extra so that he could have group play 3 of the days. When the employee brought him up, I immediately noticed a dried up bloody scab under his right eye. He also smelled awful and apparently they lost his food measuring cup (which is not a huge deal but it seems easy enough to keep in his food bin). I asked the employee what happened to his eye. She said she didn't know and they didn't even notice. She went into the back to check his play notes to see what happened. When she returned, she said there was nothing at all noted and it probably happened during play. I commented that since nobody noticed, I'm guessing his eye was not checked by a vet. I was told that was correct. She did not seem to care. I was furious and just wanted to get him home. So I paid the bill in full and left to take him home and bathe him. After cleaning off the dried blood, I found a decent size wound that I can only thank God did not injure his eye. I am disturbed about the fact that they missed what I saw immediately and that they were not concerned or at least apologetic. He now has a scar under his eye. I understand injuries happen. But they didn't even notice, didn't care, and didn't even bring it to management so that they were aware. I do not recommend them and will never take my pet back. I attached a picture of the wound taken same day of pick up. read more

PetSuites Sharonville - Pet Groomers Near Me - Cincinnati, Ohio

This morning I took my American Cocker Spaniel Vincent in for a regular grooming which I have done at this location multiple times. I always have him trimmed in a style that is traditional for this breed which includes a close head trim. When I picked him up his cut was fine except that his head was still shaggy, the exact opposite of what I expected? The groomer explained that she had just graduated from grooming school and that she was not comfortable his cutting my dog's head? I spoke to a manager who did not identify herself and we arranged to bring my dog back in 5 days when a more experienced groomer can properly finish the hair cut. I feel that this whole situation is very unprofessional and that PetSuites Sharonville does not values it's customers time. read more

So I live in Chicago, and am here (in Cincinnati) for the holidays. My 1 year old dog Bobbi, goes to daycare everyday in Chicago and does great. I could tell he was missing his furry buddies and my sister who lives in Cincinnati had some credits at Sharonville Pet Suites so I wanted to give it a try. The facility is nice and clean. The staff was also pretty friendly. Bobbi went a total of 3 days from the hours of 10-3 ish. I just wanted him there during group hours. The only reason I am giving this a 1 star instead of is because on the 3rd day, when they walked Bobbi out to me they said "have you noticed this in him" (see picture). I was surprised to see a fairly large scratch and hair missing from his back which I SURELY would have noticed and we even took pictures for the holidays a day before, I know for a fact it was not there that morning when I dropped him off. Look I understand that dogs play rough and sometimes even little fights happen... he was new to the group of dogs so that's normal. However I should have been notified IMMEDIATELY as soon as he was injured. At his daycare in Chicago they call me and leave me a message and follow up with an email and pictures in the event of any minor or large incident. For them to 1. Imply it was there upon drop off which is absurd 2. Not notice it until walking him out or 3. Not notify me immediately was ridiculous and why I have to give them a 1 star. Again I understand dogs play rough or even fight... it happens, but it was how they handled it that is unacceptable. Had they had called me and came out and been somewhat apologetic or had an explanation of when it happened. They clearly didn't even know what happened which is even more concerning. I will never take my dog back there as his safety is my priority. I am disappointed to leave this review and again had this incident not happened they would have gotten 3-4 stars, but this is just outrageous to send my dog back to me like this with no heads up or explanation. read more

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If I could give this team more than 5 stars I would! I have taken both of my dogs there since they were puppies for both day care and boarding. Puppy preschool is a great way to help your puppy learn socialization and manners and there are always cute activities for the dogs to participate in. Every time I pick my dogs up from day care, they are always happy and worn out from play group! I have recommended PetSuites Sharonville to family and friends looking for a home away from home for their four-legged family members. read more

PetSuites Sharonville - Pet Groomers Near Me - Cincinnati, Ohio

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We frequently travel and our cats have always been treated well at PetSuites. Our first cat was very antisocial, and they always made sure we had the one condo where she always seemed more content. (If she was next to lots of cats she would come home agitated. When we switched to the other condo for her visits after that, she came home more relaxed.) Our current cat also does well there. She gets playtime and comes home relaxed. She has never come home with a cold or anything. Highly recommend! read more

We have been taking our dogs to Pet Suites for many years and think they do a terrific job. Last Fall, our dog was returned very sick, coughing in the car on the way home. I drove straight to our vet who determined it was kennel cough and treated him immediately. I called and spoke to a manager who not only apologized, paid for the visit and vet bill without me even requesting. I feel they went above and beyond to satisfy a customer. read more

My girls LOVE going to Pet Suites in Sharonville! They are excited before we even get to the parking lot! I know they are being well taken care of and are happy to be there. When I pick them up, it would be very easy for me to tell if my girls were stressed, but they NEVER look stressed and seem quite happy and not just to see me!! I send them to doggie day care every once in a while just to keep them familiar with the place and also use them for vacations. When I'm on vacation, I always call at least once to check on them and they are never bothered by my calls. Thank you! I bring my own food, treats, blankets and toys. I see Megan B. had a terrible experience with her blanket, which has given her suspicions that her dog wasn't given potty breaks, but I have never experienced anything like that nor do I have those suspicions. Although, it is upsetting to me to see such a terrible review. Doggie day care and extended stays include potty breaks and a play time, but if you want extra they can be purchased for a small fee. We reserve a 'townhouse' for our girls, which gives them a little more privacy from other dogs as well as more room to play together. I think their rates are very reasonable for day care and extended stays. read more

I've been taking our 11 year old dog to Petsuites since he was a puppy. They take great care of him at daycare and in boarding. I highly recommend them! Another reviewer said that they charge to feed your dog. That is not true. They also do not charge for giving medications. read more

When we have to board our fur baby, we always use Pet Suites. They really care about the animals. Bear is very skittish, but will even lay with the other dogs there. I like the facility and the team that works there! read more

I freakin love Pet Suites. The staff is super friendly and they are indeed dog lovers. We moved to cincinnati a few years ago and had never boarded our pup before but found it necesary as we had no family for him to stay with. We found pet suites! They treated our dog like their own. It is clean, sterile, warm, comfy and they will do anything you ask them too. I think they even will let your dog swim if want. We know our dog is in good hands at Pet Suites in Sharonville. read more

I heard great things about PetSuites, but unfortunately, they are yet another pet services company that practices breed discrimination. I wanted to get my pitbull mix into their dog daycare so she could play with other dogs. She's been missing that interaction since the VOA dog park has been basically closed for the season due to the mud. And as I said about PetSmart dog daycare, I'm sure they have no problem welcoming the breeds that have shown aggression toward my dog while she tucks tail and cowers between my legs. These pet services that discriminate really need to get educated on the bully breeds because the outcry is only going to grow and grow as social media has finally given a voice to animal welfare. read more

If there was a no star or negative star rating this Petsuites on Hauck Rd. would get it. A family member picked up her dogs recently after an emergency call from Petsuites regarding an injury of unknown origin. The small 5lb chi was badly injured with a dark red bruise half the size of her chest. Upon her vet's inspection, it was verified that the animal had suffered physical trauma at PetSuites. The doctor said the small pup could have died from the injury. After paying the vet bill, she returned with documentation and sternly asked for refund. They ACTUALLY made her pay the full bill. This is sick!!!!! DO NOT TAKE YOUR PET TO THIS KENNEL!!!!!!!!! read more

I could not have had a better experience here when boarding my cat, Oliver! The kitty condos are amazing, and every staff single member I met was friendly, welcoming and attentive to both Oliver and I. The facility is beautiful and the cost is very reasonable, for boarding, grooming, and everything. I cannot say enough great things about PetSuites and am so grateful to have found this for Oliver and I. Extremely impressed and overly satisfied!!!!!!! read more

My dog Chyna has been boarding at Pet Suites in Sharonville since she was 6 months old., she is going on 5 yrs now and still LOVES going there!! They take great care of her and I am extremely picky about the care of my dog. I would recommend this to anyone who needs a place away from home for their pet. I call every day to check on her and they always let me know how she is doing, even when she has been ill they have told me right away and took perfect care of her until I could get home. Do not hesitate to let them care for your pet... tell them Chyna Underwood sent you!! read more

They take OK care of my dog but they don't seem to like him. And the feeling is mutual. He never really seems excited to go there like he was his first dog daycare. He also seems more excited to leave but maybe that is because he is spoiled at home. I don't mind using them in a pinch but they aren't my first choice. I also think discriminating against dogs based on their breed is a silly practice read more

Both my dogs were exposed to Canine flu in The care of this facility. One of my dogs is now in critical care at the hospital. They claim that it is not their responsibility. To make matters worse they actually charged me for the stay! Stay away from this place! read more

If I could give no stars I would. After my dog and I got home, I pulled his blanket out of his bag to find it drenched in urine. My dog never has issues with urinating inside, so I think he wasn't being taken out, even though I paid extra for him to be taken out. They are supposed to wash soiled blankets instead of simply packing them in a bag. A simple mention of the urine would be expected. As a side note, I work at a vet clinic and will never recommend this place to anyone. Also, there are plenty of places that don't charge you extra to take out your dogs, give them a treat, or feed them. read more

I was VERY disappointed in my experience. I called to reserve a suite for my 2 cats and was guaranteed a Kitty Condo with a window. When I arrived they said that this was not communicated to them and they were unable to accommodate that even though there were 2 empty at the time I arrived. The condo (in the cat area) were filthy and looked run down. They did not put both cat beds on the same level even though our cats wanted to stay next to each other. There was a towel clothes pinned over the cage when we arrived to pick them up and our cats seemed terrified. The blankets and beds provided looked run down and dirty. I will never use this company again. Their centralized scheduling unit is unable of competently communicating instructions and the local staff, while friendly, is impotent to act to correct errors. Lastly, when you pay with a credit card, the first option on the checkout is asking if you want to leave a tip. They are not waitstaff, they got paid good money to take care of my pets. The only reason I give two stars instead of one, is that when my cats did not take their medication via pill pockets, they did call to see if I wanted it administered no matter what (forcing them to swallow pills). They stated that the cats would not eat the pill pockets. I find this hard to believe as they ate their cat food while there and look at their pill pockets as a treat at home. read more

Friendly in that they stayed open for 10 minutes so we could pick up our dogs, but not so good in that one dog had kennel cough and the other had a scratched cornea. We will not be returning our dogs to a pet suites again read more

We boarded out Pitbull there for 9 days while we were on a cruise. They took such good care of him and made sure he was comfortable and happy! His belly was getting very red during his stay due to Allergen (his skin is very sensitive anyways) and they gave him a water bath multiple times during his stay to make sure it calmed down the irritation. He came home with his skin looking normal and not irritated. He loved the staff there and came out rocking a pittie smile and with his tail wagging. I would definitely recommend PetSuites in Sharonville. They are great and a very clean facility! His bedding also came home clean and all of his toys and things were accounted for. GREAT PLACE! read more