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    PetSmart

    2.5 (42 reviews)
    Open 9:00 am - 9:00 pm
    Updated 2 weeks ago

    Services - PetSmart

    Bath and groom only

    Full grooming

    Pet haircut

    4 More Services

    Microchipping

    Pet physical or wellness exam

    Pet vaccinations

    Private dog training

    PetSmart Photos

    From this Business

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    Reviews With Photos

    Laura K.

    Take your dog ANYWHERE other than this grooming salon. Seriously. We were greeted by a girl (unfortunately I did not get her name) who was clearly unsure of what she was doing. Even with taking our information and entering our request of a nail trim and grind seemed difficult for her, as she was receiving instruction on what to do from a girl who was attending to another dog. She was clearly being trained. I was initially concerned, but assumed she was not going to be the one to be taking care of my dog as she didn't even know the computer system. My first mistake. Our dog was taken in for his service, which he's had many times before at the Mayfaire location, we walked out and shopped around the store. After about 20 minutes and we had checked out, I was concerned that he was still in there. Normally he's in and out in 7-10 minutes at the other location. I started observing what was going on through the glass and was torn about what to do. He was clearly distraught... pulling his whole body away from her, tail tucked, ears back. Her reaction was to snatch his back paw and drag him towards her. After watching this go on for a few minutes, my concern escalated. How long had this been going on? The whole time I'd been away? Who did I trust my baby with? Torn whether I should intervene or not - knowing if I did, the service would be over, as Rocco seeing me would probably make it worse - I decided to let her finish. My second mistake. The two other girls working all gathered around her at one point about 5 minutes before finishing. I can only imagine why. She was clearly not capable of handling this service on her own, even though she was left to do so. My signal to pick him up, 30 minutes after service start, was her making eye contact with me through the glass. I walked in and unfortunately, that pit in my stomach turned out to be right. His nails were cut down to nubs. Even bleeding on one of them. The girl assured me they weren't too short. But when I mentioned blood, the girl who was training her came over and said "well, he's not actively bleeding anymore." As if that was supposed to be some kind of comfort? She told me that because there was blood, they were not going to charge me. No apology at all? She told me that they were training. But her method of training must be throw them to the wolves until something goes wrong. As that was the only time she was assisting her. Too busy with her own services to tend to. I responded with the fact that I should have been informed that my dog was going to be "trained" on. And he suffered for it. His nails are so incredibly short that they couldn't even grind them. So short that he bled. He was traumatized all day. Not his peppy, playful self. Curled up and sad. Any time he puts his paw on me, his nails scratch my skin so much from not being filed after being clipped down too much. And there's nothing I can do about it until they grow out. I am appalled by the lack of training and common sense that was in this grooming salon. A dog lets you know if there's an issue. The fact that you can pull on him and drag him across the table even after he's telling you something is wrong is disgusting. And this was just a nail trim! I can only imagine what kind of treatment these animals are receiving with other services here. I'm warning you, STAY AWAY.

    Lady
    Jennifer F.

    Does a great job grooming my mini goldendoodle. Very nice folks, sweet to my pup and able to get her tail and ears dematted well

    This is the after photo of my Bella

    I love Bree at Petsmart in Mayfaire. She always does an excellent job on Bella . Thank you Bree!!! Appreciate your service

    Molded rocks

    Bought fish pebbles for my aquarium of 16 fish. The pebbles were on clearance for $4 compared to between $6 $8. There is mold that constantly forms on these pebbles. No matter how I clean them. I recommend any pet stores. If you know that rocks are bad and will mold because of whatever chemicals on them, that you take them completely off the shelves! I now have 7 fish out of 16 that are alive still. Some of them have costed me over $40. I'm highly upset with this store!!

    Fred the cockroach
    Morgan M.

    I love bringing my kids to petsmart and looking at all the animals! Today I came here with my family and there was a whole cockroach roaming around the store. I do know that this is a place that dogs, cats, and other animals come to roam around but this didn't seem like something that should be of the norm. I know it's not necessarily the employees fault but I would think someone should have seen this guy crawlin around.

    Waiting area at banfield

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    15 years ago

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    12 years ago

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    Review Highlights - PetSmart

    He's at checkout just scan the brush and take his money.

    Mentioned in 2 reviews

    Read more highlights

    PetSmart - pet_training - Updated May 2026

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