Let me start by saying that I did leave a very good review after our first visit here 10 months ago. Things definitely change. I had scheduled a 9AM appt for my 18 year old, incontinent, blind, and deaf dog Sid, and as I live in Lake Waccamaw, I got there at about 9:05. As with my previous appointment 10 months ago, stated that she is on Proin, and that they may want to muzzle her because she may snap as she can't see. The girl that came to the door said she thought we were scheduled for 11 and then came back and said I was right it was 9. Took my leash and led Sid towards the back where she said the water was ready for her bath. That is the best part of this experience.
I figured it shouldn't take but a couple of hours with a 9AM appt, and I figured I'd hang around Leland down by the Riverwalk for a few hours. Came back and visited a few stores and pulled back in the parking lot around 1:30. I called to see if Sid would be ready anytime soon, and I was told that she "didn't dry properly" (what does that mean?) and that she'd probably take until around 3. So I went to Harris Teeter to grab some lunch, came back and parked in the parking lot right in front of the shop. 3 o'clock came...no phone call. 3:30 came....no phone call. Meanwhile 3 other dogs were picked up in the time I sat there, and one of the girls took one cigarette break and another took 3. I called back around 3:40 and they said Sid was on the table and would be about 10 more minutes. THAT isn't even the bad part of this.
At about 3:45 one of the girls came out to ask if I would come in and help hold Sid so they could finish her up because she wouldn't stay still and she was snapping at them and wasn't happy. When I got in there I was HORRIFIED!! The place was filthy. Nothing like I remember it from before. There were crates (not big ones) lined up against the back wall with at least one dog yelping and crying like he or she was dying. (I felt sorry for the dog). I picked my dog up to put her on the table to let them finish and there was blood all over the floor. I say, "is my dog bleeding?". Sure enough they had cut her quick on the back right paw. Now, I only take her to the groomer now because she's older and it's harder for me to do now. I know that when you cut a dog's quick it hurts, and they react. I also know that when you do it, you'll know pretty much immediately. And nobody was planning on telling me this? I also now know why she was snapping at them. Hell, I would have tried to take an arm off if I couldn't see or hear and someone did that to me. After SEVEN HOURS I finally rescued my dog. I kid you not, I was apologizing to Sid while we were still in the shop!! This place should not be operating. Oh get this...after they asked MY help to do THEIR job, and terrorizing my dog for 7 hours, they still charged me half price. Not only would I not recommend this place, I'd recommend it be shut down. read more