Charles Ritter of their Jacksonville trainers starved our dog, went out of town, left him in the care of his wife who is not a certified trainer, then tried to cover it up by saying he needed another 2 weeks to train our dog. We got him back and he had lost roughly 15 pounds in 2 weeks, had serious anxiety, and was not trained in any way shape or form. We were suspicious because he kept avoiding sending us videos of his progress which is required of the program. Luckily the owner of the franchise Jan and her husband were extremely helpful and paid his vet bill and assured us Charles would be handled...Charles is still working for them. DO NOT trust Charles with your dog. read more