Great grooming experience. Lindsey did a fantastic job on my papillon. The grooming facility is very clean and you can actually watch them work through the glass window. They appear to treat the dogs with care and I received a visit summary with evaluation and suggestions. I have taken my dog to two other groomers and am happy to have found one that I will stay with. Convenient online scheduling and text notification upon completion:) read more

I have been to both the Willow Grove and Jenkintown PetSmart. I have had excellent grooming experiences with both locations .my only complaint is that in the Willow Grove PetSmart there is one person who I assume is a manager because I have never seen her groom. I have a Maltipoo. every time I come in for a bath she, without even looking, tells me my dog is too matted and needs to be groomed. I have since found another groomer. Each time, after further inspection, it was found that my dog was perfectly acceptable for a bath read more

I have a year and a half old dog who's very hyper and can be a bit of a handful sometimes. We've been using this Petsmart for a year now. We use the Banfield vets and love them! We've seen both the female vet (I forget her name) and Dr. Mitchell (I believe is his name) and they were both great. They really care about the animals. Our dog had gotten bit one night right after they had closed (but Petsmart was still open). The bite didn't seem bad (and our dog seemed to feel fine and was still trying to play) so we called around to see if any other vets that were open and even if they didn't want to treat her if they would look at it and let us know if it could hold off until the morning or if we needed to make the trip out to the emergency place. Noone would do it. As a last effort we went into Petsmart to see if there was anyone still there. Dr. Mitchell was doing paperwork in the back and he came out and looked at our dog. He was amazing about the whole thing. The next day we were supposed to have her in day camp but she couldn't play with a fresh wound, but we felt better leaving her there where she would be checked on then home alone while we were at work. The staff there took her out for an individual play session with them in the morning. Then Dr. Mitchell went over to check on her and took her over to their kennels and looked at her wound again, cleaned up the area, and prescribed her some antibiotics to keep it from getting infected. Both him and the staff at the doggie day care had called me to keep me updated on our dog. We have a plan at Banfield so we have unlimited vet visits so we only got a charge for the antibiotics. The day camp staff didn't charge me since she only had a short play session before going over to the dr. The whole experience was amazing and made me feel so much better. We've used the doggie day camp many times and have never had a bad experience. Our dog sometimes gets upset if when we leave her with our parents, even just go out to a store. She will cry at the door until we get home. But when we walk into Petsmart she tries to drag me over to the day camp, then happily walks over to the staff and to the back kennels. She couldn't care less that I'm leaving, she gets so excited. She is a 45 lb dog who likes to romp and play a little rough when she finds a willing playmate but also sometimes gets intimidated by large dogs. The staff has been great about deciding on when to put her in the large camp and when to put her in the medium camp. They recognize her by name when we are just shopping in the store. They really seem to care about the dogs they work with and every time I call to set up a day at camp the staff seems very cheerful on the phone. We also took 2 training classes that were amazing. The trainer, Liz, is no longer a trainer but a manager. She was incredible with all the dogs. She always had tips for different problems people were having with their dogs at home. She just had a way with dogs and could get them to listen to her perfect. We learned a lot. read more

We had scheduled a puppy trim for my fairly new puppy here. I had my boyfriend's dog get groomed at another nearby petsmart and it usually goes really well. The woman who helped us get started on my dog's appointment told us since we get the puppy trim, we also get the coupon booklet for the price we pay for the trim. That coupon book made the trim FREE. Practically nothing, minus tips. That also helped us get a free bag of dog food for him too! So amazing to go to the cashier and not have to whip out the wallet. So I'm very glad the woman had told us we can get the puppy coupon booklet just for getting the puppy trim package for our dog! Who would've thought we would save $40 just for making the choice of going to Petsmart! If she didn't mention it, I wouldn't have mind paying for the stuff and the trim because this location has been very good to us. My dog came out looking freshened up and had a good report. He also was given a little bandana on him and he hasn't chewed it up and taken it off all day! That means he likes it and probably had a good experience with getting groomed. Heather did a great job. read more

This review is for this Petsmart's Banfield Staff. My husband, bull terrier pups and I moved from San Diego and finding a vet was first on our list of things to do. After scheduling a follow up fecal test for my pup, I was impressed with the front office, vet tech and vets that I decided to sign up for the wellness plan. Bringing my pup back, I decided to bring my older pup to join the plan. Seeing as my older pup did not enjoy his previous invasive exams from other vets, I let the staff know that my husband and I were available to hold/console him if needed. Without hesitation, the vet tech and staff completed their exams and were able to take care of our pups professionally. The Banfield staff were very helpful, provided follow-up phone calls and questions and were very kind. I'm very glad that we found a great place to bring our pups. read more

I love this store, and as someone else posted the employees are way more friendly than the Petco near the mall. They are always so helpful and even offered me the online price for a Seresto Collar for my little Buttons. All I had to do was show them Petsmart's online price and they gladly honored it in the store. My dog loves this store as well (I really think she enjoys the belly rubs from the staff), it is also very spacious and clean. I shop here all of the time!! read more

I have seen a decline in the care recently in the dog camp, and the pet hotel. My dog's last experience was terrible. She was extremely stressed when I picked her up from a day at Dog Camp.I am now looking for another place to board my dog, and for dog camp. The dog and cat food prices are also on the high end compared to competitors. read more

Unfortunately my recent pet hotel experience was not a good one. My dog; dragged me out the door as if she was locked up all 7 days there... upon returning home, she became lethargic wouldn't eat, and wouldn't let me touch her "pick her up" which I have done for many years..she constantly whimpered when I touched her ... scary. Called Pet a smart who mentioned that she maybe adjusting to being at home after being exposed to a busy weekend "Labor Day" with so much noise from many dogs...."ok my dog is not exposed to other dogs ever"... so I thought "ok maybe?".... she would not walk or let me pick her up. After a few days... she finally began to walk (very tired though after a few steps) stopped whimpering when I picked her up, eating, peeing and pooping...not walking up stairs alone ...needs help moving.. It appears to me that she was not walked to pee or poop.... she was left in her cage for several days laying down and needy to readjust to using her limbs again... off to the VET we go...!!!! read more

I sent my dog to the Willow Grove, PA location for doggy day camp. He had attended and indoor/outdoor puppy school in another state for over a year that wasn't much bigger than that facility. He attended Pet smart at least 3 times before I was told upon arrival that he had been taken out of camp. Of those 3 prior visits, I received one Pagers Report. No one called me that day to let me know he had been removed so I could make arrangements to pick him up. He had been taken out of camp a mere hour after I left him. He was in a kennel for over 8 hours and I was not informed; I would not have paid for the service had I been informed sooner. That day I did receive a report, which said he made friends and was a great dog. I did not know which to believe, what was on paper or the report I was just orally given. As I exited the store, he peed without hesitation. The next visit right after Christmas, I called to check on him; he was removed but they were going to try again in the afternoon. I asked what was going on because this was not normal behavior for my dog. The staffer told me he was preying on another dog and when he did not pick up on the other dog's clues to leave him be, he went after said dog. I was told he was vicious and aggressive. These two adjectives have NEVER been used to describe my dog by anyone and he has been mine and socialized with both large and small dogs for almost a year and a half. No one called me again to tell me he had to be taken out of day camp. I received a call about 2 hours later saying he had been removed for the day. I asked the "manager" what the problem was; she said he was just a puppy who has too much energy for the dogs that were in camp. She suggested training classes, which I declined because he had already received training from a Pet Smart and my boyfriend taught him more useful information. He remembers none of the commands taught by the Pet smart instructor. I made arrangements for my mother to pick him up earlier than what I could. I was told your staff was rude and prejudicial when they were told which dog she was picking. They sneered after releasing him; the "manager" told my mother very rudely on duty that he needed training classes and was out of control. The same woman who spoke with me earlier that day, very nicely. As my mother left the camp area, my dog defecated twice and once again before leaving the store. Recalling this same behavior when I picked him up prior to this visit, I was livid. I called the Willow Grove, PA Pet smart the next day and asked when the last time my dog was allowed to use the bathroom. My mother picked him up at 6:oo pm and he was not allowed to go to the bathroom after 12:00! He had to hold his bladder for over 6 hours and I was told "because some dogs just don't like to go," by the male manager who was now on duty. I asked him why then did my dog defecate twice before leaving their sight? He offered no answer except to take a message and leave it for someone who was present the night before. I told him of the ignorance my mother received upon picking up my dog and all he could offer me was "sorry, we'll do the best we can do." read more

We boarded all three of our dogs in the pet hotel for a single overnight stay last weekend, and we now have two dogs sick with kennel cough. Their stay cost nearly as much as our hotel did for the evening, but I've never minded paying it because I trusted petsmart and felt that my pets were safe here.... I was wrong. Our dogs have been boarded many many times, before and we have never had an issue. I am beyond disgusted, as I'm up at 2:15am with a sick dog. The vet we saw earlier today said they've had multiple cases of this from the pet hotel recently. I realize this is a risk you take boarding dogs, but a warning that it's been an issue would be nice. You would expect a day care to tell you if a recent flu outbreak before you put your kid in harms way, dogs should be no different. We will definitely not be back here. read more

I visit petsmart often with having three dogs! They have been great with the grooming which is very important to me bc my shiz tsu was cut on a previous groomer (not petsmart) and they take extra care of his feet. The pet hotel is awesome, so sad when I leave them, however when I check in everyday they are very attentive and informative on how my babies are doing. Banfield is also great. A lot of people said not to use them and in my 11 years with my dog and my new dogs they have been wonderful, caring and answers every questions. Doctor carpenter is amazing!! read more

no no no!! i called to make an appt for my sick cat with their vet- banfield pet hospital- SO RUDE! i asked the girl on the phone for any appt on Wednesday..this was her response...are you ready?! "nope, none".........she didnt care my cat was sick or offered anything else. just rude. i totally undered if they are booked...but i wont take being talked to in a rude manner. i would NEVER leave my pet at a place where someone is rude to me over the phone...imagine how rude the people there will be with my cat? NO THANKS!! read more

I have a one year old puppy and they are so amazing with him there. All the staff is friendly and will go above and beyond for you. My husband and I initially took our pup to the intermediate training classes with Lauren and we had such a pleasant experience, so now that is our go to store and location. We frequently take our dog for day camp and for over nights and have never had a bad experience. read more

The best out of all the Petsmart's. Always nice and friendly there. Price match online prices too.

I went to this location to buy supplies for a kitten that I was adopting, which should be a fun thing to do. Unlike the other Petsmart stores that I had been to, this one did not have Blue Buffalo food for cats or kittens. Also, their selection of litter pans, feeders, toys, etc. was not as good as some of their other stores. The woman at the register was rude even though there wasn't a line and I left completely unsatisfied. I would recommend the Petsmart in Warminster as an alternative. read more

I was in there yesterday with my dog. I believed a guy named Kevin he was the manager helped me out. He was great. After the dog food brand he suggested my dog started pooping normal again. Big win for me! read more

PLEASE READ! DEAD CHRISTMAS GUINEA PIG! Make Pet Smart Change their ways!! We bought 2 Guineas Pigs for Christmas from PET SMART on Welsh road in Willow Grove, Pa. They had different animals mixed in small cages in a back room that they would pull out when room became available out front. There seemed to be very little concern for these animals. Both Guinea pigs we purchased became sick within days. We took the pigs back to Pet Smart where they were put in the back storage area and we were told that they would see a vet before day's end. This, I was told is standard procedure. During the night one died, HAVING NEVER SEEN THE VET. The other was seen 20 hours after being brought in. The Banefield associate I talked to said the vet was not equipped to deal with exotic pets and suggested going to a specialist. It seems very apparent that PET SMART should not be selling these animals and should be punished for promoting themselves as animal friendly. This was animal neglect and cruelty and PET SMART NEEDS TO BE HELD ACCOUNTABLE. read more

I had my dog boarded here for a week and she ended up coming home with kennel cough. My dog was vaccinated and on steroids and antibiotics while here the entire week which would have fought off any illness. After a day and a half of being home, we took a trip to the vet, got diagnosed with a severe case of kennel cough and $435 later we were once again loaded down with meds. When we got home I called and spoke with the manager Mike O'Brian who said yep, you are the 5th or 6th person to call about this but there's nothing we can do. We clean but it is what it is. No apology, no offer to be compensated in any way shape or form, NOTHING except it is what it is. If you want your pet healthy and happy DO NOT use the Petshotel in Willow Grove!! read more

We used to take our dog there 2 or 3 times every week for day long day camp. We felt secure in the fact that many of the staffers had been there for a long time, and there seemed to be little turn over of staff, which to me, is sign that things are running smoothly. When I dropped my dog off for the day, he was happy, everyone knew him by name and he never had a problem when being walked to the kennel area. Unfortunately, in the past few months, there's been alot of new staff and many familiar faces are gone. The check ins now seem rushed, and careless. I've been given the wrong belongings too many times to count at check outs. And the biggest change is in my dogs behavior when handing him over at check in, he actually backed up and resisted going with the handler, which was a first ever for him. The managers are never around and are not hands on. In general, the personal attention has been replaced by cold, impatient staffing, and I no longer trust the care he's getting. Time to look for a new daycare. read more

BEWARE!!! Please do NOT bring your dog to the grooming salon at the Willow Grove Petsmart. While waiting for our dog to be returned we noticed a groomer being very mean in the way she was talking and handling a large black dog. I don't know her name. I can only describe her as heavyset. When we first walked in I noticed her agitated demeanor right away with the dog. She was very physical and impatient in the way she was yelling at the dog. She kept yelling STOP and CALM DOWN! Also the way she was forcefully grabbing him. Yes the dog was fidgeting and trying to play but that is no excuse. She grabbed the dog by the neck and it yelped. Then she takes a phone call and the poor dog fell off the pedestal and was hanging by his leash and collar choking. It took her a few seconds for her to even notice since she was on her cell phone. Once she did notice she didn't even bother to get off the phone. She held the phone with one hand and attempted to lift the dog up with the other while the poor thing was dangling by his neck choking. I was about to step in when the other groomer that was waiting on us assisted in helping the dog back up. I was really upset and my wife talked me out of making a scene. Once I calmed down and got home I called the store. I would not forgive myself if something tragic happened in the future to another animal and I said nothing. I relayed what I saw to the store manager. I can only hope this doesn't happen again or she will no longer be working there soon. I hope this was an isolated instance and the other groomers have the necessary patience and integrity to be better. I realize that line of work can be frustrating and demanding. But if you not have the type of patience and attitude required you should not be working in that line of work. Her despicable actions and negligence should not be tolerated. If she was willing to act like that when customers are there watching I can only imagine how bad she treats the animals when no one is watching. People bring their beloved pets to the groomer for a few hours and we put our trust in them to not only have the right demeanor and skills but also have the right compassion in how they treat the animals. Beware of this groomer and solon as long as she is working there. read more