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    PetSmart Grooming

    2.6 (5 reviews)
    Open 8:00 am - 9:00 pm
    Updated a few days ago

    Services - PetSmart Grooming

    Private dog training

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    5 months ago

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    1 year ago

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    7 years ago

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    7 years ago

    Always have to wait forever to check out at single cash while other staff chat together instead if opening another cash.

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    Brooklin Pet Care

    Brooklin Pet Care

    (7 reviews)

    Your angels deserve a more loving and caring place to stay…read more Im a former employee (by choice) your furbabies are forced to listen by fear. "oh he was such a good boy" is what you get from particular staff but what they should be telling you is "he barked too much and I threw things at the kennels until he became quiet" "I screamed at your dog because he didn't listen to every single word I had said and he got frightened enough to back into a corner and left me alone" "we told you that your kitty loved it here and would have time out of his suite but instead, we left out that he wasn't very 'nice' to us so he didn't get to come out for the entire week you were gone" The list goes on... This "establishment" is not up to code, the boss (Eleanor) attacks the character of her staff members and belittles them on the daily, more so when they are off the clock. we had many staff that treated your pets like family and showed all the love they could without being told off or threatened to be let go. They would tell you that your pets will get the comfort youd ask for, when in reality they don't care what you say and will talk ignorantly about the clients and disregard everything you had asked of them. they may be cheaper to go to but if you want your animals comfortable. this is not the place for that. hence why it's rare for many staff to stay. I stayed as long as I did because I loved your furbabies and wanted to give them comfort. I thought this was the perfect job for me but the management and treatment of the staff, clients and their pets was disgusting.

    I witnessed some concerning behaviours from two staff members. I observed instances where fear and…read moreintimidation were used as training methods within the big dog kennels. For example, I observed two staff members yelling at the top of their lungs at dogs when they wouldn't listen right away, which caused visible distress among the animals. Although I understand that managing multiple dogs can be challenging, I believe that positive reinforcement should always be prioritized over fear-based tactics.

    PetSmart Grooming - pet_training - Updated July 2026

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